HP Envy 750-287C: Support from HP because will not help me - perhaps someone here will be...

Very recently, I bought this product to replace my HP slimline s5310f aging.  The new system has the 6th gen CPU core i7-6700 8 and 16 GB of RAM.  My old one has a core 2 CPU and 8 GB of RAM, so I thought the news would be incredibly faster.

The new came with 10 Windows installed, but that was fine because I had been running Windows 10 for a year on the former with some success.  But much to my surprise a new ran and runs like a snail in Alaska in winter.  We are talking about by clicking on the icon of the Explorer files and easily 10-15 SECONDS to get the first screen waiting.  And everything I tried was the same.   Very shortly after the setting of this system in place M$ released their update of the birthday that I applied.  If something he ran even more slowly.  Because I don't fo programming life I was forced to continue to use my old HP for my projects while reseaching still the slow pace of the new.  Research has shown that M$ has many complaints of slowness, and last week, they release an "emergency solution" to supposedly fix it.   Again, nothing improved.   So my only option is / was to install Windows 7 my DVD of Windows 7 Ultimate x 64.   I changed my UEFI for heritage to support booting from a DVD and restart.  I gives me the option to boot from the DVD and Windows 7 Setup begins.  And the very first prompt that appears is the license agreement (EULA) end-user MUST verify and click NEXT to continue.  But wait!  My USB keyboard and mouse DO NOT WORK!   Research shows that the DVD of Windows 7 does not have drivers that are compatible with the new system of Sky (something).  So I can't continue.  In fact, the only option available is to physically cut the machine.   Get the picture?

So, I hope that someone can be aware of how you may be able to fix it or work around the issue in a practical way (I could customize my own DVD of Windows, but it isn't really practical).

I'be so very interested to see if anyone can help.

Thanks for reading and honestly I don't expect all the practical answers.  And if I do I will be extremely grateful.

Unhappy with long-term HP Server/computer laptop / desktop customer.l

Hello:

The problem is that your W7 DVD does not have USB3 required drivers for the keyboard and the mouse works.

Who would not have been a problem if your PC has PS/2 ports that you might have used.

The other problem is that the skylake chipset does not support USB2 until the drivers for the chipset are installed, then connect the KB and mouse in one of the usb ports 2 is not an option.

However, Intel has this utility that you can use to insert drivers into a USB flash drive, you'll need to do your W7 DVD.

There is a readme file on the link below which will give you the steps you need to install W7 on this model of PC.

This utility must be run on a PC with W8.1 or W10, then I hope that you can do on your current PC because there W10.

https://Downloadcenter.Intel.com/download/25476/Windows-7-USB-3-0-creator-utility

Tags: HP Desktops

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