Alienware Aurora R4. The system fan problems

Hi, here is my story/problem...
My computer is a desktop, Alienware Aurora R4. It is less then a year old. This problem started about 5 days ago now. I called the support technique dell twice. and they don't seem to help, I got frustrated with the phone so im hoping it will work...

So here's the question: my system fan continues to operate at 4150-5000 rpm and only goes to about 1400-2200 rpm at idle. Today, it has begun to stop randomly. I watched 3 ambient temporary sensors all remaining 24-26 degrees Celsius. The PPI and the fans of hard drive are good at all about 1456 and 1089 RPM.

Initially the RPM increased while I was gaming. but it did not take long and now whenever I try to do anything he will get very hard and RPM goes crazy. Originality, my PC would be slowed to about 1200-1400 rpm and only go up to 2200-2400 RPM, where the game. its almost as if it was under high load when it is not. and its cool so I'm sure that's not over heating.

I disassembled the pc and cleaned all the fans and dust with the correct air boards. I have confirmed that everything is properly connected. When that didn't help, I found BIOS version A05 then I updated to the A07.  I ran the Dell PC Diag and it passed, the autopsy of alienware last, Ive ran several analyses of McAfee antivirus, reinstalled the Alienware command center and down the stock of dell pc - which posed problems. I paid and installed the mechanic system and fixed these issues.

The first time I called Dell tech support guy was very friendly and I have not heard his name. He did lose his time with my settings of video card (not sure why as its only the system fan connected to the wheel and the pump, that is the question) he said that he had to be updated so it updated my video card, and that's all. told me he would send me the next day to check if it worked or not. There has never been back in contact with me, and I have no e-mail address. But all that adds to the question... because since he did this update my gaming experience is terrible. I only play World of Warcraft currently. Normally, my FPS are 75 to 100 FPS and now they jump around a bit, but mostly to sit at 2-17 FPS and sometimes go to 50 FPS, if I'm not moving. So im guessing the settings it's fair question... my card is a 2 GB AMD Radeon 7870

Then, I recalled once again a day later. and the next guy was not as friendly. don't give me his name either. he wouldn't do anything, he just told me that the notes from the last call said that it was not a problem, and that it was quite normal heating. I'm sorry but my house is way cooler in the summer then it's winter and temperatures are always flat and stable. its blowing cool air and a large amount of air. He didn't listen at all.

then the next day it remains to 4150 rpm for 90% of the day instead of 60% of the day. even if im not using it. And she randomly stopped several times. from what I can find on these forums and online that is as a module fail safe mode... so obviously it is not normal!

As today is the first day it started to close I wanted to re-run the diag tests, but whenever I try, it runs for a few minutes, then the pc stops. The computer is running too slow, but this may be a different problem. I managed to get the dell diag and system mechanic to run tests, and they spent too. IM at a total loss...

The air coming from the fan system is very strong and cool so I don't think there are more heating goes on. As far as I can tell the pump works properly and all the fans are running.

This pc is less then a year old, so it is still warranty on it, as well as I, have purchased another year of warranty shortly before it started actually... And I don't want to try something else without help, because I don't want anything damage or damage my warranty coverage

I'd appreciate very much any help im at a loss to know what to do, and feel the support tech will start ignoring me if I recall more. If you can help out you can reach me at my email which is [email protected]. Or respond to this conversation.

Thank you and hope to hear from you,

Katelin

Hi, looks like your processor is overheating and your system shuts down in order to avoid that the components of frying. Install the utility core temperature and set up the readings of temperature on your hearts. www.alcpu.com/.../download.php  Your thermal paste can must be reapplied or your water fountain might need to be replaced. Let me know what your temperatures are for the carrots and the ambient temperature.

Tags: Dell Products

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