Alignment of printhead problem

Hello

I just bought a new all - in a single e7o9n officeject 6500. After that I put in place, the printer says print head alignment failed. I looked at the map he produced and the bar large, blue blocks to the top of the page is faded off topic to halfway horizontally across the page and has started again until the end of horizontal printing. I followed the instructions for one alignment failed and it ran again. The printer said it succeeded, but the page it produces looked exactly the same as the page produced from faulty alignment. It is my belief that the horizontal line of the Blues 'blocks' should extend completely from the left to the right. And I correct? Or are actually aligned printheads? I don't know what looks like a good page. Can someone show me what looks like a correct page when the print heads are lined up for this product?

Thank you!

Cyan in the upper blocks are used to define the correct energy for cooking of the print heads. From left to right on the page that the nozzles are being fired at least and less energy, until they are finally not running at all, then the ten last blocks are printed with the correct energy. It is normal that this tendency to fade in the whole of the page.

Tags: HP Printers

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If the printhead says it expires April 3, 2013, so the date of warranty. You should be able to get a replacement print head by contacting technical support of HP and good news, it should be free, since the part is under warranty. You can join the 1-800-474-6836 technical support to the United States and the Canada International users click here. Let me know what happens.

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Hello and welcome to the community of HP @WapitiRoyal,

I understand that you have a problem with the printhead on your HP Officejet Pro 6830. I'll be happy to help you.

Here is a link to a document that provides instructions on how to fix your printer. Please follow the steps and let me know the results.

68xx - error 'Problem with printhead' HP printers (Americas and Asia)

If it helps, will testify of my answer by pressing the 'thumbs up' below, or click on the button "Accept as Solution" if I helped you reach a solution.

I hope this helps and have a nice day.

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Hello @rbletsch,

Welcome to the Forums of HP Support!

I understand that your HP Officejet 6500 a e-all-in-one printer does not print in black. In addition, after having replaced all 4 cartridges, the alignment is a failure on your Officejet. I would like to help you to solve this problem today. Misalignment normally associated with print head. The print head of your machine is which "reads" your cartridges and ink to go on the control document. If the print head is defective in your HP Officejet printing system is corrupt and you need a replacement of the printhead to fix this. A defective print head would cause also no black print. That being said, I'm going to run through some troubleshooting steps to resolve this problem of ink black and alignment.

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Hi @Adriana8,

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Please, try the following steps to see if it will help solve the problem. Ignore the titles of 2nd & 3rd documents.

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Alignment of printhead problem

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