All-in-one Deskjet 2540: Brand New Deskjet 2540 - "cartridge is Incompatible - black ink cartridge.

I just got a new HP Deskjet 2540 all-in-one yesterday, ordered from amazon.de, went through the installation of software on my 2015 Macbook Pro running OSX Yosemite, deleted the band contained in 301 ink cartridges provided, placed them in the printer (tricolor on the left, in black on the right) without touching the electrical contacts or the ink nozzles and tried and align the ink cartridges.

I met an error message:

'Incompatible ink cartridge.

Black [K]

The cartridge listed above is not intended for use in this printer as it is currently configured.

Please see using printer. "

Strange, but no matter, the bad seats maybe. I opened the drawer, removed black and reinstalled. Same error message. Well, I ordered an extra authentic HP 301 XL knowing I would run on Finally, maybe my ink cartridge provided was bad. I removed the 301 XL tape and installed. This time, no message error, but as soon as I went to print an alignment page, I received the same error. I went back between cartridges and sometimes I get the printer to accept it, but any attempt to use the printer caused an error message.

So I went on this forum, found a few tips on how to solve the problem. I tried the resets seats and the relocation and hard. Same error message. I went to clean the contacts, using a cotton swab, filter coffee and bottled water Jig only contacts of eletrical on two ink cartridges (normal and XL) and contacts of printers. I let them dry for 10 minutes and reinstall. Same error message, no progress.

I'm at a loss for what to do that this is a new printer and I say to myself that I would not have this much trouble. If I could get advice on what to do and more: seats/resettlement, cleaning the contacts, hard reset, it would be appreciated.

HI bchowseph,

I found some information about the printer product Specifications.  It does not list the cartridge 301 for Western Europe.  The 61 is for North America.  I think I made the assumption that you were in the United States (my bad!)

http://support.HP.com/us-en/product/HP-DeskJet-2540-all-in-one-printer-series/5295960/model/5295961/document/c03811750/

I greatly apologize for the confusion!

Yet, the printer should accept the cartridges you had - so I think I can get a replacement printer is the right course of action.

The ink cartridges should be OK for a few days in an airtight container.  You may need to run a routine cleaning cartridge if you see necessary ink missing once you have installed.

If you need to return the standard procedure is to call HP customer care.

I hope that everything works with the replacement printer.  I also hope it is resolved quickly!

Jean

Tags: HP Printers

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