All-in-one HP Officejet J4550: hp officejet j4550 all-in-one
My moms computer was installed by my father and already the installation of the printer. She then began having some problems when printing lines by slots empty words in words. I tried cleaning the printer option, but that has not worked, also tried the alignment of cartridges but that also had problems, sometimes it could not detect the scanner test sheet and then we would say a mistake and return to the default settings. I was then going to the computer application, but he missed. I guess that when it was installed, it was not a complete installation.
I then started to re - install from the cd without uninstalling it first. Thought it would be OK and just replace the existing files. Sometimes, this works for programs and sometimes you will need to uninstall first. When I loaded the cd it says that this version of windows was not compatible. Then, I searched the net and found this thread of Hp.
I downloaded the new installation for win 64 files and down them, before he installed it there was an error (empty white error with a red x) and it wouldn't install. Then sent information to HP and said it has found a solution and downloaded to the desktop. Basically, he wanted to fix my installation but unplug the printer. So I did this and it worked fine during installation. Then when he got at the end during the setup I got a fatal error. Something about the configuration has expired or has been too long and we also found several files of HP. So he started to uninstall itself. I thought having bad uninstall programs, then put it back. So I did, worked well until the config part and then he did the time out or another error. The mistake of never came however duplicates. So I cancelled as fast as I could. I can print and scan from the program on the pc. But it lacks the features of the printer itself. As if I hit him scan it tells me to consult the manual. I just want to complete installation work. Any thoughts?
I did all the steps, downloaded the packgage, uninstalled using l3.bat, did drop cleanboot, reboot, update adobe Flash Player as well as cleaning. Download the hp installation wizard. When running the wizard, it says there is a problem with my driver, then it starts to connect to the internet to download the software, but then said the download was cancelled, click Retry to try again but the retry button does not work. I have mcaffee AV, the only way ive seen turn off is to disable on the analysis of access and the firewall.
Don't you have an another clean boot and no driver error, but the same error message when the installation wizard attempts to download the full software. Simply use the version of the software from the link has me http://support.hp.com/us-en/drivers/selfservice/HP-Officejet-J4000-All-in-One-Printer-series/3645081/model/3645096#Z7_3054ICK0KGTE30AQO5O3KA30R1
FINALLY HE GOT WORKING:
Downloaded the basic print and scan driver package, ran the installation and it did not work. I started to think there must be a driver problem. Had similar problems with itunes where it wouldn't read my ipod even after an uninstall and reinstall. And for that I had to remove the driver and reinstall it, for some reason any it was causing problems.
Make sure the name is exactly the same as the folder. After its extraction do the same for the complete package. After extraction, a HP screen may pop up, just close for now.
1. If the printer software is installed, uninstall it.
2. with the connected printer go to devices control panel\ Manager, right click on your printer and click on uninstall. Check the box in the lower right corner that says something like "Do you want to remove the software driver or files" then click on uninstall.
If box is displayed, and then click cancel, right-click on your printer and select Properties, click on the driver tab at the top, then the Details button pilot. make a new file .txt on your desktop and enter in all of the files and the locations of eveything that appears. After that click OK, then driver tab, click on uninstall.
Here are some of the files and locations but check they are all listed and not missing anything.
c:\Windows\system32\drivers\usbscan.sys
c:\Windows\system32\hpotscl1.dll
c:\Windows\system32\hpowiav1.dll
3. open a new file and copy and paste the address of each file in the search bar. It will look something like this
c:\Windows\system32\drivers\usbscan.sys
before hitting enter each need to be edited windows otherwise think you try to open the file rather than access the folder. So for the modified example will look like this
c:\Windows\System32\Drivers
the drivers folder is what you want to be in and the usbscan.sys is the file you want to check is removed. Do this for everything in your list. If the files have disappeared that has, if not manually delete them or move them to a new folder on the desktop until installation is complete just in case.
4. (computer may or may not need to be restarted) and then unplug the printer, open the software package and the base driver and double-click setup.exe. Do the installation and when it asks you to connect the printer.
5. after its installed according to your needs, you can either test its features to see if it has what you need or you go to install more packages / programs from the full version. Double-click setup.exe for the full package, then it will ask you that you if you want to uninstall or install more software, select the installation of the software. He can just show 1 or maybe a little. If its does not display those you want to click on the buttons more or less recommended until you find what you are looking for. You can try to install more then one at a time, but for me it did not work, I had to do one at a time.
As far as the folders on the desktop used for extraction, it is a good idea to keep those with your backup files unless you use a restore image, but it good to keep because the backup even images may have problems. I would recommend save their be on a cd/dvd, USB drive, external hard drive, the cloud storage lol somewhere just in case you need it again as well as installation instructions. If you have moved all the files in the driver instead of delete and your printer now works, you can remove them.
NOTE: If keeping the package for later use, Exchange compressed files for those who have been extracted because they take less space. Unless you want to just the ones extracted. (Compressed are those you downloaded from HP in the folder downloads, extracts are those in the office used for installation folder.)
And thank you Gemini02 for helping me with this.
Tags: HP Printers
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Hey @Steve2034, welcome to the Forums of HP! I'd love to help you to print photo 4 x 6 of your Officejet J4550. I understand that sometimes you can print a photo 4 x 6 full, but most of the time that the book fails to pass correctly so you end up with a partial impression. This happens when you print on 8 x 10 or any other photo paper? What happened when you print documents? Could you please try to make a copy of the photo of a photo 4 x 6 in order to test the equipment and eliminate the software/driver?
Although you may be able to print documents, and assuming that it's a hardware problem, please complete the solutions suggested, presented in the following document: HP Officejet J4500/J4600 all-in-One Printer Series - Error Message "on paper" and the printer is not Pick Up or paper feed.
I don't think you see an message to document your description, but the options presented in the document above could solve the problem you are experiencing.
If the question is indeed solved, please click Accept as Solution button below. If however, the problem persists, let me know and post back with the answers to the above questions.
Thanks, I look forward to hearing back on your part.
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Hello
I plan on the transition from Windows 8.1 (64 bit) to Windows 10 (64-bit) and check the download section of printer for a Windows 10 driver for this printer but did not. This printer will be compatiable with 10 Windows and HP will provide a driver Windows 10.
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I checked and checked it appears the link Win10 of the driver for this device is missing: it is one thing, we are working to resolve.
In the meantime, let me suggest that you download and install the Windows drivers 8.1: they have been tested and prove with the work on Windows 10.
To get the Windows 8.1 drivers.
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Hi @DMT1,
Thank you for visiting the Forums from the HP Support!
Good day. I understand that you are looking for help with your printer that does not print after an upgrade of Windows 10. It will be a pleasure to help you here.You did your little comments and research before you post your question in the forums of HP. Kudos to you for this. You're an HP customer, and we greatly appreciate you for doing business with HP. I take it as a privilege to share this platform with you.
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Some links that might consult to try to resolve the problem:
I hope this helps. I would like to know how this happens. I hope that the problem is solved without
disputes and the unit works very well. I'm always here for you help. Please reach out at any time.
Just to say thank youPlease click the ' Thumbs Up ' button to give a Kudos to appreciate my efforts to help me. If it helps, Please mark this "accepted Solution" because it will help many other people with the same problem to get it resolved without hassle.
Take care now and have a wonderful week ahead.
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