All-in-one Officejet 4630: black lines at the copy and acanning

Hello... I just bought this all-in-one today, and it is printing very well.  The problem is with the copy and scan.  No matter if I place the original on the scanner or the top of the page, the result is the same... sheet is covered with black lines of variable thickness, running up and down the page, while the details of the actual document are barely visible underneath (or colored lines if I select color printing).

Not an expert tech by any means, so hard to solve this problem.  Have re-installed... rebooted the printer cartridges... try to print with a cartridge installed... nothing work so far.

Any help or advice is welcome and appreciated!

Hi @D_Corbs ,

I see you got black lines during the scanning of the bucket and the ADF. I can help you with this.

I would like to do a hard reset to see if that will solve the problem.
Let the printer and disconnect the printer cable and the wall socket for 60 seconds.
Reconnect the power cable to the output of the printer and the wall, and not a surge protector.
This ensures that the printer is full on and can help this situation.

If the problem persists, please update the firmware of the printer. E-all-in-one printer drivers HP Officejet 4630.

If the problem persists, in 800-474-6836, please call our technical support. If you do not live in the United States / Canada region, please click the link below to get help from your region number.
Contact HP.

Have a wonderful day!
Thank you.

Tags: HP Printers

Similar Questions

  • Cannot sweep the all-in-one Officejet 4630

    Hi all - help needed please.

    Recently bought a printer all-in-one Officejet 4630 and had nothing but trouble, set-up and use it. After several attempts to put in place, everything is roughly in order, though I can't yet scan of the control on the machine Panel (I can scan only through "system preferences" under the apple icon).  Whenever I try to scan the engine control panel (and not through system preferences), using either the wireless network (Airscan or whatever it's called) or the USB cable, I have the following message on my laptop screen:

    Task is not available

    The task of "Photo (JPEG)" found on your device is not available on your system. Please select another task.

    The same thing happens if I try to scan to PDF. I use an old (c.2007 MacBook Pro) that runs the OSX10.9.5 Mavericks. Internet connectivity is not a problem because we have the right cable broadband. All I want to do is scan directly from the printer to my computer, preferably using a wireless connection. Help, please.

    Thank you

    Hi @nckbtlr and Happy Halloween!

    I'm sorry to hear about the problems you are having with your Officejet 4630. I understand that you are unable to scan from the front of the printer. I'd be happy to help you with this.

    In the spirit of Halloween, first I have to ask: what did the Mummy to tell the Agent from HP Support?    Let's wrap this case up!

    I suggest to uninstall and reinstall the software. Please follow the instructions below to complete a more comprehensive uninstall than basic uninstall. I know that these steps look long and convoluted, but I made it easy to follow and have confidence that these steps will solve the problem.

    Scrub / uninstall

    • Open the Applications folder > HP or Hewlett-Packard folder > Uninstall HP
    • Click continue, click on one of the printers in the list.
    • * Only perform this step if you have not all other HP printers.  Press and hold the Option, control and command, while now the three buttons.
    • Click Uninstall.

    Reset the printing system

    1. Click on the Apple icon ( ), then click on System Preferences.

  • All-in-one Officejet Pro 6830: INSTALLATION of the OFFICEJET PRINTER

    I had already set up my printer when I had last year. A few weeks ago, my printer was unplugged, when I connected again, wanting to be set up again. He won't go beyond the screen 'Configuration of the cartridges' because he wants than that it came with that I don't have. Why is there need to put in place again and what can I do about it?

    Hey @britb,

    Welcome to the Forums of HP Support!

    I understand that printer e-all-in-one Officejet 6830 asking cartridges SETUP. For this problem, contact HP support. You can do this by clicking on this link and fill in the form below.

    Please let me know if you are able to resolve your problem after contacting HP Support. If you are, click on accept solution. If you appreciate my help, please click on the thumbs up icon. The two icons are below this post.

  • HP Officejet 6500 Wireless-black line down the copied sheet

    With the help of HP Officejet 6500 (E709n). When the automatic document feeder, copying copies resulting dating a (thin) continuous black line from the top of the sheet for any length, to 1 3/8 "from the left edge of the worksheet. Line does not appear when you copy directly from glass. Am not able to determine a way to access a possible source of problem (most likely a dirty friction roller). The original user manuals do not address this problem. Search for a solution. Thank you

    Hello lentill24.

    Please, see this document.

    http://support.HP.com/us-en/document/c01612462

    See you soon!

  • How to get rid of the black lines on the printed and scanned documents

    When I print, copy or scan on my officeject 6500 wireless I get a black line to the bottom of the page.

    While I wait for your answer, I'll post the most likely cause:

    Lift off the cover.  Now lift the document feeder cover, it opens to the left. You will see the mech feeder, you want to raise that to the left as well, it will increase by 2 inches or more. See this article from underneather glass it? Clean it. Really good.

    Then see you the white piece of plastic above the glass, which clean really good too.

    If it is a perfectly vertical line, in that it's probably caused by some dirt here, what is happening is the seat of bulb scanner in one place, the paper is then slipped over in the same place. If there is a grain of dust, it covers the entire page, top down. You clean the white room because there might be dirt there, when the bulb shines through the paper, he thinks returned as a dark spot.

  • All-in-one Officejet 4630: document to automatically remove all-in-one printers Officejet 4630

    I am able to print wirelessly from two different laptops, but not via the USB port on my HP desktop computer. I used the HP print and scan doctor and was not able to print the first test print, but then he says to print an "internal test page" so I clicked on the button and it printed something. Then he said: there is something wrong with my software and I would like to uninstall and reinstall the software. I have the CD that came with the printer (new) and I have a Unies/reinstalle Nations like 4 times now with no change. I bought a new USB high-speed and that did not help. I tried to create a new port with the address of my ISP printer, no help. When I try to print something I can see the document in the queue for a second, but it says 'removal of coil' but never printed. Help, please!

    Hi @nettynet

    I'll soon you have to stand on one leg and and howl at the Moon

    All jokes aside, I'm sure that this has been a frustrating experience for you, and I thank you for your patience. It took me awhile, but I think I have a couple of viable solutions. We will first try to enable bidirectional support.

    1. go into your printers folder, right click on the connected network printer that you experience the problem with and select "Properties".

    2. when the Properties window opens, click the "Ports" tab

    3. at the bottom of the tab window Ports is a check box "Enable bidirectional support", uncheck the box and click 'OK '.

    - Source

    If that doesn't do the trick, we can again to uninstall and reinstall using the base driver. I know it's a shot in the dark, but worth a try.

    If it still does not work, we can try another driver altogether. Follow the steps below to assign another pilot.

    To use a different print driver for Windows XP HP printers:
    1. click on the start menu.
    2. click on Control Panel.

    3. make sure that you set it to Classic view.

    4. open the printers and Faxes folder.
    5. right click on your printer.
    6. Select the printer properties.
    7. click on the Advanced tab.
    8. click on new driver.
    9. click Next.
    10. Select HP in the first list.
    11 look for the Officejet 4620 as it would be the closest to what you have. If you do not find that the 4620 select Deskjet 990c in the second list just for diagnostic purposes.
    12. click Next.
    13. click on finish.
    14. click on apply.
    15. click OK to close the window.

    Please hold me, I'm looking forward to see this resolved!

  • All-in-one HP 1536dnf: cannot scan from the ADF and glass to a single PDF file

    Hello

    There is a user who needs to scan some papers, but he wanted to do the following:

    -scan of the papers of the ADF

    and

    -scan of glass papers

    and he wanted to merge all this into a single PDF file.

    The announcement of the user he could do before, we implemented a new computer.

    On my side, I did the installation of the drivers and as the default scanning software and indeed the scan works, but once you star scanning from ADF he will not identify any which paper on the glass and displays the message "no book on ADF.

    And when you start scanning from glass it will identify ADF even if there are some papers. Instead, it will scan the same page, if she stays or it will scan empty.

    Well. It became a long text, but any help will be welcome.

    Thanks in advance

    Hello

    It works this way because they are TWO different operations. There are a few free software around which allows us to merge several PDF files into one file. You should probably do this way. The following link is one of them:

    http://www.PDFSam.org/download/

    This free product allows you to divide a large file to many small files (such as the extraction of the chapters of a thick book) and also merge several pdf files into a pdf file.

    Note: use the free.

    Kind regards.

  • Driver of HP all-in-one Officejet 7310xi fail always complete the download on brand new computer

    I'll just my computer a few weeks ago.  It has windows 7.  I've added very little for her yet.  I tried repeatedly to download drivers for our printer.  I am not trying to use the cd that came with it, but it was for earlier operating systems.  What can I do to get this to download?  I really need my printer.

    Hello

    You use the Setup Wizard for printing a method in this paper.  It should guide through you the installation

    Print the installation wizard

    Click on the + to expand the section in the method and follow the instructions in the Installation Wizard to print.

  • How to remove a black line between the two parts of the scanned image?

    Hello

    I scanned a drawing I did a long time ago.

    But given that the paper is too large for the scanner, I had to do two scanning. I wanted to join these two parts as in Photoshop.

    I loaded the left side of the drawing.

    I changed the size of the canva so the second part could be put there.

    I loaded the part right of the drawing and copied and paste it on the canva of the left side of the drawing.

    But whatever I do, I can see a vertical black line where the left and right hand reach. On the contrary, where the right side starts, it seems.

    Could someone tell me (or direct me to a tutorial that tells about) what to do in this case?

    Thanks in advance for your answers.

    This isn't under file, Scripts, but under file, PLC.

  • All-in-one Officejet 5610: lost all ability to scan after operating system upgrade

    Hello

    First post.

    Tried to implement everything. Need for new perspective or someone just told me that the printer/scanner is not taken in charge any longer.

    Recently updated to OS 10.8.5 as well as extra memory.

    Have scanner only for the work of the company.

    The scanner just stopped working after update of HP software. I don't remember version. Nevertheless, today I removed all HD and started around, but nothing works.

    Start over means, I downloaded a new driver and the patch.

    Using a HP scanning Application. Now that the application does not appear even on the computer.

    Let's start with some basic questions and then go from there:

    Neither HP or HP scanning Application utility are now on the hard disk after you follow the instructions from HP to delete.

    What I need the original disks and to reinstall the software from it or can those be online?

    Thank you.

    Mike

    Follow-up.

    Tried this approach (see link), but the all-in-one Officejet 5610 is not listed. I suspect the printer/scanner in is no longer supported?

    THX!

    http://www.MethodShop.com/2013/12/HP-utility-install.shtml

    Second follow-up:

    I understand how to use of Apple's Image Capture application as a workaround. Not as friendly as HP Scan.

    Unless someone can tell me the HP and HP Scan utility always work in OS 10.8.5 for the 5100, I guess that will be sufficient.

    Thank you.

    Hello

    For Mountain Lion, your printer software is provided via Apple Software Update.

    Follow the steps below under "Use Apple Image Capture" to scan with the Officejet 5610 on your operating system:

    http://support.HP.com/us-en/product/HP-OfficeJet-5600-all-in-one-printer-series/441142/model/441144/document/c04788799/

    If you are having problems scanning, be sure to follow these documents to install the latest drivers from Apple Software Update:

    http://support.HP.com/us-en/product/HP-OfficeJet-5600-all-in-one-printer-series/441142/model/441144/document/c04510394/

  • Can't find model number, installation instructions for the unit duplex for printer all-in-one Officejet 6110

    MY friend gave me a duplex unit to another printer 6100 series he had. We thought that it would be compatible. The HP site says that my all-in-one OfficeJet 6110 can use a duplexer, but that's all he says: no model number and no installation instruction.  Does anyone have any info or suggestions? I can't know just by looking at my printer.  (The duplexer No. FPU is C9101A).

    Thank you!

    To install the duplexer, you must remove the rear blankpanel of your OJ 6110.  The rear panel will be approximately 9 "wide and 4" high with two s tab that can be moved together in the output panel.  Snap the duplexer in place once it is removed.  Make sure that it is oriented correctly, the label must be on the bottom.  Use large buttons on the ends of the duplex unit to release the duplexer if it is to be removed or moved.

    With the duplex unit installed, you will need to configure it so that it is recognized by the driver.  See the post here for more information on activation of the duplexer.

  • all-in-one Officejet 6310: officejet 610 all-in-one in offline and don't watch does not reinstall in windows 8

    I have a Wondows 8.1 and a printer portable all-in-one officejet 6310.  I have my printer installed and works fine on my laptop, but out of the blue one day that the printer will be offline and restarting the computer and printer does not correct.  I've uninstalled and reinstalled the computer many times - this helps for about a week before it disconnects again.

    Now when I uninstall my laptop says there is no printer in range and lists no printer for me to install.  When I tried to manually in my printer - doesn't say that there is no such printer available.  Any suggestions?  Apparently this ONLY happens to me on my computer and not someone else in the home on their laptops - we have a total of 4 laptops in the House all on the same router and using the same printer.  Oh how I feel like a fool with windows 8.  Someone at - it helps or good suggestions for me? PLEASE? !!

    Don't worry, it happens to the best of us. I recently became very angry because my iPad was not charging, the end came unplugged from the wall charger! Laughing out loud

    This problem can be caused by outdated closed ware, contradictory I.P within the router, etc. I have worked on a Thread revolving around Windows 8.1 for awhile, check it out for some possible future troubleshooting operations.

    There are steps to add the printer a way, assign a static IP, check that some updates are installed by Microsoft, etc.

    Missing/partial prints & printer offline on Windows 8/8.1<>

  • All-in-one Officejet J6480: printer Officejet J6480 on Windows 10

    I've owned a printer all-in-one Officejet J6480 for a few years.  I bought a new Lenovo computer several months that came with a free to Windows Update when 10 is which would be published.  I managed to load the J6480 software and everything worked very well, including the scanner.  When Windows 10 came out I upgraded to it and rebooted the printer software and everything worked fine.

    Then about two weeks ago, all the J6480 would do is printed.  When I tried to open the HP Solution Center to scan a document all I had was a 'ping' and the Center does not open.   So I tried to remove all the HP software and re - load.  It would be the load but not completely.  I kept getting the message that "the application you are trying to use has been blocked to open because it could damage your PC or the loss of data. This is because some applications that worked with a previous version of Windows may not work the same way with Windows 10 ".  I do not understand why it worked fine for a few months with 10 windows and now it's incompatible, unless there was an automatic upgrade (Windows 10 or HP) that is now causing the conflict.

    I've uninstalled and reinstalled the software several times but to no avail.  Can anyone suggest a solution?

    Hello

    Please check your history of updates of Windows 10 and remove/uninstall kb3132372

    Note: Microsoft is working with Adobe now:

    https://support.Microsoft.com/en-us/KB/3132372
        
    To uninstall this update, click Control Panel, click System and security, click on view installed updates in Windows Update, then select in the list of updates.

    Kind regards.

  • How to set the time and date on printer n911a e-all-in-one officejet pro 8600.

    How do you set the time and date on printer n911a e-all-in-one officejet pro 8600. This info is not in the user's guide or the getting started guide.    Thanks in advance. Jim

    Jim go to settings on the 8600, click Preferences.

    There is an option DATE and HOUR.

  • The upgrade of all-in-one Officejet 6210

    I have a 6210 that I love, but it is not compatible with Windows 8 (for example when I want to scan doesn't give me the option to save as a jpg file.

    I like the printer and want to know what model number would be the direct upgrade of the 6210?

    Sorry, you are right. This printer is not compatible with Windows 8. A great upgrade to the next type of printer which will be compatible would be an all-in-one Officejet 6600 or 6700 Officejet printer.

Maybe you are looking for