An incident/XP Recovery

Similar Questions

• Pavilion p6654y: ordered recovery disks have not shipped, HP incident status page says touch HP

  So, I ordered a new set of recovery disks for my (out of warranty) Pavilion p6654y, I received a confirmation email and a CSO number. For about 2 weeks I got the confirmation of order, but records have not delivered. Also, I checked with my Bank and the money for the purchase has not yet released. I checked HP incident status page to see what was going on and he told me "contact HP". They don't have sent other emails not to mention that the order confirmation, so I'm stuck sort of just ask yourself what's the deal.

  My problem is that I could not find any contact information for this kind of problem, does anyone know how I would go on to contact HP for a problem with an order for recovery disk?

  @crtibbs

  Please use the Forum from HP Support. I brought your question to the team within HP. They are likely to ask for information from you to get your information or product serial number. Please search for a private message from a contact HP identified. Also, remember not to publicly display (numbers series and information).

  If you are not familiar with messaging private forum please click here to learn more.

  Thank you
  Omar

• (Admin) is not in the sudoers file.  This incident will be reported.

  So I got a Mac on OS X El Capitan and I can't use sudo from the admin; Yes the main admin, I repeat, ADMIN account. Whenever I use a sudo command, the error message appears.

  «(Name of the Admin) is not in the sudoers file.»  This incident will be reported. »

  How can I fix? This is not ordinary.

  First of all, it is not a "main ADMIN' - it is not Windows. Any user can be configured to administer the Mac. Nothing is special about one.

  As for the sudoers file, if you do not have an account that can access (including your admin, again, the ADMIN can not), you cannot change it.

  There are several ways to create a new admin account. And here's one: http://apple.stackexchange.com/questions/164331/i-don ' t-have-administrator-account t-on-my-mac

  When you say, «so I got a Mac...» "Do you mean that you're someone else, used a Mac?

  If Yes, then you should just start Internet recovery, wipe the drive completely and reinstall OS X. That will fix the problem for you and all the others left by the previous owner.

• replace the recovery with my own file

  OK, I own a HP Pavilion dv6 laptop and after installing all my programs after just after crossing a recovery incident... I was wondering what type of file this file recovery is... and if I could replace it with my own... so that the method of quick recovery F11 would continue working... it would be a great time saver!

  Moreover, would the recovery dvd that came with this work laptop on my Pavilion from HP desktop that I have bought at the same time as the laptop...

  Hello

  System recovery files is specific to HP, then you will not be able to replace it with your own files. And you will not be able to use the recovery disk to one system over another, since his own in this particular model. So if you need to reinstall the operating system on your desktop, then you can use the recovery partation which will be available in all systems, if it is not deleted. If its deleted, then you must purchase the HP recovery disk.

• Windows XP SP3, corrupted registry. Corrupt / missing windows system32\config\system - restore via Recovery Console cannot copy files of origin of the system32 folder. Please help.

  When my husband's computer was incorrectly stop we met the ' Windows XP didn't start because the following file is missing or corrupt: \WINDOWS\SYSTEM32\CONFIG\SYSTEM "error message. I understand that the registry is written on the judgment and that it is not rare that the registry damaged during the power failure or abnormal stop. Checking the bandages for details on how to proceed, and begin the process of recovery appearing in theArticle ID: 307545 of http://support.microsoft.com/kb/307545/en-us below:

  «First part in the first part, you start the Recovery Console, create a temporary folder, back up the existing registry files to a new location, delete the registry from their existing location files and then copy the registry files in the repair folder to the folder System32\Config.» When you have completed this procedure, a registry is created that you can use to start Windows XP. This registry was created and saved during the initial setup of Windows XP. Therefore, any changes and settings that took place after Setup has finished are lost.

  The full, first part, follow these steps:

  1. Insert the diskette of starting Windows XP in the floppy drive, or insert the Windows XP CD into the CD-ROM drive and restart the computer.
     Click to select all of the options required to start the computer from the CD-ROM drive if you are prompted to do so.
  2. When the "Welcome" screen appears, press R to start the Recovery Console.
  3. If you have a dual-boot or multiboot, select the installation that you want to access from the Recovery Console.
  4. When you are prompted to do so, type the administrator password. If the administrator password is blank, just press ENTER.
  5. At the Recovery Console prompt, type the following lines, pressing ENTER after you type each line:
     MD tmp
     copy c:\windows\system32\config\system c:\windows\tmp\system.bak
     copy c:\windows\system32\config\software c:\windows\tmp\software.bak
     Copy c:\windows\system32\config\sam c:\windows\tmp\sam.bak
     copy c:\windows\system32\config\security c:\windows\tmp\security.bak
     Copy c:\windows\system32\config\default c:\windows\tmp\default.bak.

  There was no administrator password prompt, but the console began without incident. I was unable to copy these files to a folder. (Yes, I checked my spelling and made certain that the commands, parameters and syntax are accurate.) I created another directory and tested the console by copying the files to repair to the secondary directory. These copied without any errors. I was able to discern that there are no problems with the console itself.  At this point, I'm not sure how to proceed.  There is data that has not yet been backed up and must be recovered where it is suggested to do a new/factory install. Therefore, I need to know if there is another way to proceed to the recovery or if I do a fresh install. In addition, any suggestions on its disk data recovery, if the new installation is the only way to move forward, also would be appreciated. Thank you.

  Just to be clear, when you have tried, for example, to run this command:

  copy c:\windows\system32\config\system c:\windows\tmp\system.bak

  You have an error message (please report it to full) or maybe nothing happened.

  But you did another directory (say 'c:\windows\otherdir') managed by running the following command:

  Copy c:\windows\repair\system c:\windows\otherdir\system

  If this is the situation in which you are in, you are essentially impossible to create a backup copy of the current registry damaged.  This is not the end of the world, because as you can see by reading the full article, you never use these files master anyway.  This step is just included "on the side of caution" so that you can restore the original registry files, corrupted, if for some reason you wanted to.

  Because you cannot start the system anyway, you might as well begin the process described in the article without creating these master files.

  You can either make the step remove first:

  delete c:\windows\system32\config\system

  or just try to copy the files in the directory of repair on the files in the \system32\config directory and answer 'Yes' when asked if you want to replace the existing file.

  Note that the success of this procedure assumes that you run the system restore.  Otherwise, you'll find yourself with the registry as there was when Windows installation - which certainly won't be compatible with the State of your machine today.

  Essentially, what you are doing are the following:

  1. While in the Recovery Console, restore the registry to its state when you first installed Windows.  This allows you to start Windows - but do not try to use any application program.

  2. in Windows, copy of the registry that is saved in a recent restore Point to a location that are accessible by the Recovery Console - but not by using the restore application from the system itself, because with the 'original' registry, System Restore is not aware of these restore points.

  3. While in the Recovery Console, restore the registry using the files you made available at step 2.

  I don't really know what's the point of the stage of section 4, unless it is to use system restore to restore to a different restore point.

  If you can't make things work by following the steps above, or if there is no recent restore points to use in step 2, then you are correct: you must backup your data, do a clean reinstall of Windows, then reinstall your applications with original media and restore your data from backup.

  If you are able to do step 1 and start Windows with its original register, you should be able to use the native Windows tools to backup your data.  I would not use NTBackup, but rather just copy (do not use the 'move' command) data on an external hard drive.  Alternately, you could boot from a live CD of Linux (for example, Knoppix) to access your drive and copy the data.  Or if you have a bootable CD from a like Acronis Disk Imaging application, you can use it.  If you would like more information in this sense, after return.

• Vista system recovery

  I had to do a complete system on my desktop HP Pavilion restore last week.  The recovery took place without incident, but since I'm not able to access internet completely.  I have another desktop, laptop & tablet, and none of them have a problem accessing the internet; also I don't get any errors or anything on the network.

  After some research, I read that Norton (preinstalled) maybe he brandishing the PC to access the internet, so I ran the Norton Removal tool.  After the tool runs the tent software access to the internet (I think to finish the job) but the computer just hangs there - sometimes I get a message that the Web page are not available.  I also disabled Windows defender I've read that may cause the computer not to completely not connect to internet.

  I spent an hour or so on the phone a few days ago with my ISP and they had me look at all different things but nothing has changed and I was able to get on the internet and windows update to download, but after several reboots due update, I was not able to access the internet again.

  Without access to the internet, I can't update Windows or Norton (once I install an updated version).

  Any suggestions?

  Mabrooks92 wrote:
  I will not be able to provide the information to the computer later.

  What I understand in talking with my ISP, modem and the routeryou are 1You box and there's a second branch office and has no problem download from Web pages.

  Ok.

  You connect the PC to the modem with a CAT5 cable between the same router as the other PC?
  With the CAT5 cable is connected you will see a list headed on connecting the NIC to the rear of the PC?

  A single led light w / a solid color (green perhaps) means the adapter is powered and an additional flashing led shows an activity.

  Have you checked in the Device Manager to see if the network card has a driver loaded and enabled?

  Best regards

  ERICO

• Help virus recovery

  Alright. So about two days ago, I followed a link on a website looking for information on a topic, I was doing research for school. After that I followed the link I had messages to appear on my computer saying: I've been infected by a Trojan Virus and I turned off my computer. I turned this back in safe mode and restore my computer to a set of files 3 days before the incident. Once I restarted my computer and the recovery, I found the virus had disappeared, I downloaded anti malware software and made several different analyses with several products to ensure that the virus had disappeared, all mounted with no problems. However, I found some files corrupted, some things need to re-setup and it seems even that my computer can get a bit slower... My question is, recovery to a date earlier than actually rid my computer of viruses? If this is not the case, how I uninstall completely? And should I do / did something different? Any help is greatly appreciated.

  Thank you

  Hello

  Only way to be sure is to a very deep, enough to kill too much control.

  If you need search malware here's my recommendations - they will allow you to
  scrutiny and the withdrawal without ending up with a load of spyware programs running
  resident who can cause as many questions as the malware and may be more difficult to detect as the
  cause.

  No one program cannot be used to detect and remove any malware. Added that often easy
  to detect malicious software often comes with a much harder to detect and remove the payload. Then
  its best to be thorough than paying the high price later now too. Check with them to one
  extreme overkill point and then run the cleaning only when you are sure that the system is clean.

  It can be made repeatedly in Mode safe - F8 tap that you start, however, you must also run
  the regular windows when you can.

  Download malwarebytes and scan with it, run MRT and add Prevx to be sure that he is gone.
  (If Rootkits run UnHackMe)

  Download - SAVE - go to where you put it-right on - click RUN AS ADMIN

  Malwarebytes - free
  http://www.Malwarebytes.org/

  Run the malware removal tool from Microsoft

  Start - type in the search box-> find MRT top - right on - click RUN AS ADMIN.

  You should get this tool and its updates via Windows updates - if necessary, you can
  Download it here.

  Download - SAVE - go to where you put it-right on - click RUN AS ADMIN
  (Then run MRT as shown above.)

  Microsoft Malicious - 32-bit removal tool
  http://www.Microsoft.com/downloads/details.aspx?FamilyId=AD724AE0-E72D-4F54-9AB3-75B8EB148356&displaylang=en

  Microsoft Malicious removal tool - 64 bit
  http://www.Microsoft.com/downloads/details.aspx?FamilyId=585D2BDE-367F-495e-94E7-6349F4EFFC74&displaylang=en

  also install Prevx to be sure that it is all gone.

  Download - SAVE - go to where you put it-right on - click RUN AS ADMIN

  Prevx - Home - free - small, fast, exceptional CLOUD protection, working with others
  security programs. It is a single scanner, VERY EFFICIENT, if it finds something to come back
  here or use Google to see how to remove.
  http://www.prevx.com/   <-->
  http://info.prevx.com/downloadcsi.asp  <-->

  Choice of PCmag editor - Prevx-
  http://www.PCMag.com/Article2/0, 2817,2346862,00.asp

  Try the demo version of Hitman Pro:

  Hitman Pro is a second scanner reviews, designed to save your computer from malicious software
  (viruses, Trojans, rootkits, etc.). who infected your computer despite safe
  what you have done (such as antivirus, firewall, etc.).
  http://www.SurfRight.nl/en/hitmanpro

  --------------------------------------------------------

  If necessary here are some free online scanners to help the

  http://www.eset.com/onlinescan/

  http://OneCare.live.com/site/en-us/default.htm

  http://www.Kaspersky.com/virusscanner

  Other tests free online
  http://www.Google.com/search?hl=en&source=HP&q=antivirus+free+online+scan&AQ=f&OQ=&AQI=G1

  --------------------------------------------------------

  Also follow these steps for the General corruption of cleaning and repair/replace damaged/missing
  system files.

  Run DiskCleanup - start - all programs - Accessories - System Tools - Disk Cleanup

  Start - type this into the search-> find COMMAND to top box and RIGHT CLICK-
  RUN AS ADMIN

  Enter this at the command prompt - sfc/scannow

  How to analyze the log file entries that the Microsoft Windows Resource Checker
  (SFC.exe) program generates in Windows Vista cbs.log
  http://support.Microsoft.com/kb/928228

  Run checkdisk - schedule it to run at the next startup, then apply OK then restart your way.

  How to run the check disk at startup in Vista
  http://www.Vistax64.com/tutorials/67612-check-disk-Chkdsk.html

  -----------------------------------------------------------------------

  If we find Rootkits use this thread and other suggestions. (Run UnHackMe)

  http://social.answers.Microsoft.com/forums/en-us/InternetExplorer/thread/a8f665f0-C793-441A-a5b9-54b7e1e7a5a4/

  I hope this helps.

  Rob Brown - MS MVP - Windows Desktop Experience: Bike - Mark Twain said it right.

• DV7-7240US: HP Recovery - cannot reset to the original factory HP setting

  Recently, my original Windows 8 has been updated to a new version of Windows 8.1. It was an automatic update of my laptop, I didn't. The next day, I discovered that the system was very slow and freezes in some places. I can not even restart or shut down the computer. It forced me to press and hold the power button to stop and restart the machine. It took some time for my machine load and start the window; Sometimes, it took about 30-40 minutes. This incident has happened very frequently, I have to turn the machine on too often. Now, I got the message when he was loading: diagnostic Systems, error disc, press the auto repair. "Then he started scanning it says on the screen: ' disk scanning error. This process may take longer than an hour. "He was allowed to return to 8.1 Windows for the first time. Then, the windows was frozen again. I forced to turn off and turn on the machine too many times, this machine was hooked during the scan disk error. He showed the scanning process 0% throughout the night I left the machine. I can't load the window again. Therefore, I have to go to the F11-system setting, keyboard language was loaded on the screen. Then I chose us. The next screen, I clicked on troubleshooting, HP Recovery, restore the system. It did not work. Then, I selected Reset to the original factory setting. He asked to make a backup of the file. I chose the automatic backup of the file, and then move forward. The backup process has crossed at 63%, then the pop-up error: error ffffffff15, data code = 6. I tried to go back and backup file again, it gave me the same error. Then, I tried to reset the system to the initial factory setting without saving the file. I clicked on the warning message about all of the hard drive will remove if I proceed. Then I got an error and can not proceed with other measures. I then tried to reset the systems with USB I created HP Recovery Manager after buying the machine. "When I tried to restore the initial factory setting, it gave me an error message:" the target drive is not connected. "I don't know what to do now. I guess, I need HP Recovery DVD or HP's USB flash drive in order to restore the factory setting of windows 8. I don't have the recovery disk when I bought my HP laptop. I even created one with USB, copy of the record of HP recovery support, but it still doesn't work. Help, please! It's really frustrating.

  Yes, you got the error code indicates a bad hard drive.

• Error recovery in the backup database

  I got the following error to the standby database. No idea what this means and how can I get it without a full clone.
  
  
  Kills Aug 14 17:23:32 2012
  Recovery Media Log /spdata07/SPDB/fra/FINSP_GDRSD_LISTENER_NL/archivelog/2012_08_10/o1_mf_1_11131_82bmbgvs_.arc
  Kills Aug 14 17:23:32 2012
  Errors in the /spdata07/ora_11202/product/dbhome/rdbms/log/spdb_pr00_24915.trc file:
  [ORA-00600: internal error code, arguments: [2619], [11131], [], [], [], [], [], [], [], [], []]
  Completed: alter the managed standby database recovery database using the current log file disconnect from the session
  Use ADRCI or Support established for the packaging of the incident.
  See Note 411,1 to My Oracle Support to error and packaging details.
  Errors with /spdata07/SPDB/fra/FINSP_GDRSD_LISTENER_NL/archivelog/2012_08_10/o1_mf_1_11131_82bmbgvs_.arc newspaper
  MRP0: Background Media Recovery terminated with error 600
  Kills Aug 14 17:23:34 2012
  Errors in the /spdata07/ora_11202/product/dbhome/rdbms/log/spdb_pr00_24915.trc file:
  [ORA-00600: internal error code, arguments: [2619], [11131], [], [], [], [], [], [], [], [], []]
  Managed Standby recovery not using real time applies
  Recovery interrupted!
  
  
  spdb_pr00_24915.TRC trace file:
  
  
  
  
  Has started the recovery of parallel media
  krsh.c 17:23:31.503 4265 2012-08-14
  Managed Standby recovery to apply in real time
  Dumping table incarnation of database:
  RESETLOGS 0 Yvert and time: 22/05/2012 0x0000.00000001 20:55:23
  Incarnation of recovery targets = 1, activation ID =-328156793
  The flow buffer limit = 55611 min (50% x 111222, 100000)
  
  2012-08-14 17:23:32.106
  Start the recovery to the thread 1 ckpt SNA 26430758 logseq 11131 block 2
  Initial size of the buffers: read 1024K, K 820 overflow, change 805K
  
  2012-08-14 17:23:32.132
  Add a Media Recovery redo thread 1
  
  2012-08-14 17:23:32.249
  Recovery Media Log /spdata07/SPDB/fra/FINSP_GDRSD_LISTENER_NL/archivelog/2012_08_10/o1_mf_1_11131_82bmbgvs_.arc
  = Critical error (any incident) dump (ORA 600 [2619]) =.
  
  2012-08-14 17:23:32.315
  dbkedDefDump(): from the default crash dumps (flags = 0 x 0, level = 3, mask = 0 x 0)
  -Error stack dump-
  [ORA-00600: internal error code, arguments: [2619], [11131], [], [], [], [], [], [], [], [], []]
  -SQL statement (none).
  Run SQL information not available - no cursor.
  -Call trace stack memory-

  ORA-00600 = open an SR to MyOracleSupport.

• Until THE recovery TIME RMAN fails on OPEN DATABASE RESETLOGS

  Hello
  
  I met general media failure a week ago and decided to recover my database to a point in time about two weeks ago. The RMAN restore/recovery part seemed to work correctly according to the newspapers, but my database could not open on the part of ALTER DATABASE OPEN RESETLOGS.
  It's my RMAN script:
  RMAN > RUN {
  2 > SET until TIME = 27 July 09 ';
  3 > RESTORE database;
  4 > RECOVER DATABASE;
  5 > ALTER DATABASE OPEN RESETLOGS;
  {6 >}
  
  To navigate in the alerts log, I think one my redo log group 2 is corrupt and the database fails to open when he met this group. 2 is my current group. I tried the command ALTER DATABASE CLEAR no ARCHIVED LOGFILE GROUP 2, but it fails with ORA-1624: file necessary for crash recovery.
  Why this file is necessary for recovery on incident so I'm restore to a point in time two weeks in the past and does not seek to roll forward modifications online redo log?
  
  I can't get my database regarding the EDITING phase; Therefore, I can't force a log switch. And group 2 being the current group, I can't let it go. I don't know how to proceed.
  
  Thank you
  Mimi

  You don't have to reset the incarnation. I don't know you need NLS_DATE_FORMAT value, however your time format does not seem right.

  SQL> SHUTDOWN ABORT;
  RMAN> CONNECT TARGET /
  RMAN> SET DBID 
  RMAN> STARTUP FORCE NOMOUNT;
  RMAN> RUN {
  RMAN> RESTORE CONTROLFILE FROM AUTOBACKUP;
  RMAN> ALTER DATABASE MOUNT;
  RMAN> SET UNTIL TIME '2009-07-27:00:00:00';  <-- Verify time
  RMAN> RESTORE DATABASE;
  RMAN> RECOVER DATABASE;
  RMAN> ALTER DATABASE OPEN RESETLOGS;
  }
  

• recovery iPhone 6s + not recognized mode on iTunes

  I had recently an iPhone 6s over someone and when I tried to put it into recovery mode to put in shape, I got an error (23, 14, I think.) Subsequently, the phone has been blocked in Recovery mode and cannot be updated. Now, it is not yet recognized by iTunes on my PC. Has anyone else got a happen to them? How can I solve this problem?

  What version of iTunes are you running? What version of Windows?

  You can solve specific errors here: get help with iOS update and restore errors - Apple Support

• Impossible to get 2008 Macbook at the start of the recovery of the Internet... help?

  I tried the command + option + R and command-R start-up and restart, but no dice. I'm trying to reinstall Mac OS to give the laptop to a friend. Any tips?

  Hey Sndietzel,

  Thank you for being a part of the communities of Apple Support.

  I understand your message you are trying to boot a MacBook (2008) for OS X Internet Recovery but it is not successful.  This happens because this year and model of Mac does not support the OS X Internet Recovery:

  Computers that can be upgraded to use OS X Internet Recovery

  What version of Mac OS X is currently installed? In the menu bar select  > what the Mac and you should see the version of OS X installed.  If she has OS X 10.6.8 or more, then there is no OS X Recovery, and you will need the installation disk OS X, or the disc that came with the computer to erase the disk and reinstall OS X. You will need to insert the disc while the Mac is turned on, and then restart while holding the C key to boot the disk.

  Take care.

• Can I create a recovery bootable USB through disk utility?

  My HARD drive is dying, I can't access my Macintosh HD partition anymore and I can't reinstall OS because I SMART errors. Before the format and reinstall the attempt to load slow my computer, random errors, etc. So I definitely think that the HARD drive is near death. My plan is to replace my HDD for a Virgin SSD, I perform this task several times on computers of the victory but for MAC, I wonder how I will load the new OS. Can I make a bootable USB with the recovery partition, but on a USB key tools? Unofrtunately I have more available Mac to create the USB bootable through itunes.

  My computer is the MacBook Pro (13-inch mid 2010), I have also all original packaging somewhere, if there is a CD that I can use, I certainly can get too.

  Any advice?

  Thank you!

  Apple have this to do a USB installation...

  Create an installer for OS X - Apple support bootable

  Another option is to use the diskmakerx.com application

  You must have the OS installer downloaded to make these methods of work is probably not practice on your failed drive.

  Both of these options are to run a 'normal' operating system too. The recovery partition is not 'normal '.

  Another option is to use the Internet recovery mode if your Mac supports...

  Computers that can be upgraded to use OS X Internet Recovery - Apple Support

  On macOS recovery - Apple Support

  Use wired ethernet for best results, since it will download a bootable OS & then download the installer of the OS also.

  I suspect you have the update of the firmware installed to add this feature if it has been updated over the last 3 years

  You may be able to generate a score of alternative recovery to another disk (such as a USB key) If you want to just "compensation of base OS.

  OS X: on Recovery Disk Wizard - Apple Support

  A last solution would be to clone your drive failing on an external drive (or use the new SSD in a proper case). That can be done in the modes of recovery via disk utility. Basically, you use a feature to "restore" to clone one volume to another. (I don't see clear instructions for the moment so ask if you want to pursue this option).

• Corrupted data recovery water Iphone 6

  We know anyway to get data of an Iphone that does not turn on?

  I am desperate to get my photos from my broken phone and a loan to pay for it, but I do not know if everyone can do?

  The photos I want are not saved on icloud to bring from the phone itself are the only way.

  However, it was damaged more than a month there are water and did not put in operation since

  Thank you

  The bottom line is not. You can pay a ton of money for a service of data recovery, but it is useless with the encryption using the iOS and the iPhone with your data. All what they will recover is meaningless strings of gibberish, not files and with no way to decipher gibberish it's worthless.

  Sorry, but that the data is finished now.

• Request for recovery!

  In windows 7, which was on my BOOTCAMP, I used the disk to shrink drive "C:\" management ", and then creating a score more. It caused the failure of startup of WINDOWS and MAC OS!

  Unfortunately, even when I used Internet recovery and then disk utility, I could not access my information and the backup.

  Disk utility shows scores East and the type of format 'windows_DLM '!

  I am sure that when I used to reduce my BootCamp partition, I have nothing to do with the MAC Partition.

  Is there any script to retrieve data about my scores?

  and if the answer is Yes, what are the scenarios?

  Please tell me how I can do to avoid losing my data?

  I've read a few articles on program of TestDisk is a recovery software, but now I have no OS to!

  and an article describing using "dd" command in a Terminal to create the image, but in fact I don't realize what I can do and that the solution to such a problem occurs.

  Please use How to install OS X on an external drive connected to your Mac - Apple Support to install OS X (even if it's an older version available online recovery) and update, until it matches your drive internal OS X version and then boot from that disk. Your internal drive can be inspected and can be corrected once we look at the disk partitions.