Windows 8 Store works is not without connection Hotspot Shield

I bought a Sony Vaio E Series machine with Windows 8 single language preinstalled. Windows being corrupt, I had to do a reinstall. After reinstalling, everything seems to work fine except Windows store that does not open upward and gives an error message saying: "we could not connect to the Bank... Try again. By chance I happen to be a user of Hotspot Shield, so I noticed a strange thing that whenever the Hotspot Shield is connected, the store opens, but if the HSS is not connected, the store does not open upward. Someone will solve this mystery please I have to connect the HSS, whenever I go to the Windows store.


Hi sarr,.

Since you use a proxy connection, then try to disable the proxy, then check if the problem persists.

Step 1: Follow the steps to disable the proxy:

a. open Internet Explorer

b. click on the Tools buttonand then click onInternet Options

c. click on the Connections taband then clickLAN settings

d. uncheck it Server Proxy use.

e. click on apply then Ok to save the changes.

Now, check if you can access store. If the problem persists, follow step 2.

Step 2: You can try to empty the cache memory for the store Windows on your PC.

  1. Enter in the right edge of the screen and then click on Search.
    (If you use a mouse, point to the upper right of the screen, move the pointer of the mouse down and then click find.)
  2. Enter to execute it in the search box, and then tap or click run.
  3. Wsreset.exe enter the command run and then press or click OK.

Also check out this link:

Why can't find or install the application on the Windows Store?

Step 3: If the problem persists, you can set up your computer in a clean boot state, and check to see if the same problem happens. By setting your boot system minimum state helps determine if third-party applications or startup items are causing the problem.

How to troubleshoot a problem by performing a start-up in minimal mode in Windows Vista, 7 or Windows 8:

Note: after the resolution of the problem, reset the computer to start as usual. Refer to the step How to configure the computer to start as usual after a boot minimum troubleshooting under more information.

Please follow these recommended steps and post if you still experience the problem.

Tags: Windows

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