Appellants are cut off when leaving a voicemail message

I'm having a problem when I call DID number of the person to the PSTN destination and record a message that is longer than 40 seconds, the audio is cut roughly the second 40 mark. If I call internally for an ip phone registration is not cut.

I have several locations with centralized/CallManager unit on the host site. It seems only to happen now a remote location. When I call a DID and it sounds through the unit, I see that the port in monitor status of the unit said it saves the message and it allows me to leave a message up to 300 seconds without disconnecting me, however, when I go to listen to the audio message gets cut off after about 40 seconds. If I leave a voicemail to 60 seconds long, I'll hear the VM for 40 seconds and silence for another 20 and then I get the unit "If you want to save this message press 2,... ». If the unit is not cut me or I'm not get disconnected to the PSTN, just the audio destination stops. I can duplicate this every time.

Here is some background info:

-VM unit 4.0.2 only

CallManager - 3.3.4sr2

-TSP 7.0.2 (I think) I can check a second time if necessary.

-2620XM gateway gateway router running IOS c2600-ipvoice - mz.123 - 14 T 3 .bin voice and communicate with CallManager use MGCP.

-Calls come in the 2620XM router via ISDN PRI.

I don't have the opportunity to reboot the router, servers CallManager or the unit still. I will start by restarting the router because it seems only to happen to this place, but I wanted to see if anyone out there has seen cela before or he could offer some advice.

Thanks in advance for any information.

you need this command in the rtr.

No mgcp timer receive-rtcp

Tags: Cisco Support

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