Apple ID hacked over a month

My apple ID has been hacked by a person out of China more than a month. Apple notified immediately when the e-mails started coming. I was told it would take about a week, but always when I call support they tell me that the engineering team haven't started anything. They said they would deactivate my account to stop the two-step verification which they did not. I have more than 15 k $ in products apple right now. The person that I was initially assigned to unresponsive. Once he told me that he was out of the Office for a week and then told me he was sick for 2 weeks. Frustrated. No one wiped out my iTunes credits. IM locked on a bunch of applications I paid because they must be updated as I can't make my products apple rendering useless.  My children are home from school for the summer and cannot use their iPads, because its linked to my account and they want to use their gift cards to get new applications. Ugh. Any advice or suggestions are greatly appreciated. THX

Why the moderator did you remove all the answers on this? Also why I am blocked from answering an email someone sent to ask me if I had any resolution. More than 2 months and still no resolution. Instead of spending the answers take time and crashes me how about fixing my account. SMH

Tags: iTunes

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