Application error in the Place order page

Hi all

IStore site I got 'Error of Application' in the page "order" for some customers, but other clients work very well, and I checked the log file indicates CC holder is 'Null '. So please give an idea on this issue.

java.lang.NullPointerException
to
oracle.apps.ibe.shoppingcart.quote.ShoppingCart.savePaymentInformation
(S
hoppingCart.java:4077)
to
oracle.apps.ibe.shoppingcart.quote.ShoppingCart.savePaymentInformation
(S
hoppingCart.java:3819)
to
oracle.apps.ibe.shoppingcart.quote.ShoppingCart.saveCCPayment (Shopping
It
UTI Java:4412)
to
OA_html.__ibeCCkpBHdrBillPay._jspService (__ibeCCkpBHdrBi
He's
Pay.Java:2280)
at oracle.jsp.runtime.HttpJsp.service(HttpJsp.java:119)
to
oracle.jsp.app.JspApplication.dispatchRequest(JspApplication.java:417)
at oracle.jsp.JspServlet.doDispatch(JspServlet.java:267)
at oracle.jsp.JspServlet.internalService(JspServlet.java:186)
at oracle.jsp.JspServlet.service(JspServlet.java:156)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:588)
to
org.apache.jserv.JServConnection.processRequest (JServConnection.java:4
56
)
to
org.apache.jserv.JServConnection.run(JServConnection.java:294)
to the java.lang.Thread.run(Thread.java:595)
thank you
Bala

Bala,

Most likely you need to clear the server cache or to compile pages JSP (depends on your version of the application) - please see (11.5.0/12: Oracle iStore Checkout error: "Error 500 internal server OracleJSP" [577510.1 ID]) for more details.

Thank you
Hussein

Tags: Oracle Applications

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