At Apple from liability? Support error!

How to combat the irresponsibility of APPLE?

The Office of official support for Apple in Russia (telephone 8-800-333-51-73) gave wrong information (No. address 1166414133). After the implementation of the recommendations of support, I lost the video and very precious photos. I asked repeatedly confirm, I don't lose a photo and video after the restore operation. Aperator in support gave me 100% a guarantee that all data will be retrieved on the phone. After restoration data have not been recovered.

In the case of one call repeated to support, another operator apologized and said that the previous operator support has been deceived and advised to address in the authorized repair center. Said that perhaps pictures come up. Service center refused to retrieve and send to Apple support.

And I'll get a picture for money clean now.

Question:

1 tell if it is possible to recover a photo and video if they were stored in a picture a stream? The operator says he sees that there are pictures, but I'm the on-site Web iCloud, telephone!

2. the question of whether Apple has a responsibility, until the customer already the second time blocking the phone on the camera, then I lost a photo in 5 days, with an iCloud synchronization has been implemented, but not all photos of booted it backup in an iCloud copies are for everyday. The empty seat to iCloude 23 GB 50 GB.

It is the responsibility of the owners to back up their photos.

Tags: iCloud

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