IDE - CD R/RW 48xC CD/DVD-ROM drive plays not install DVD?

I have a PC Compaq Presario SR12nx I bought a Microsoft Office pro 3 pack more 2010 to install on my computer but my drive does not read so I can't install it on my computer, I never tried to use my IDE - CD R/RW 48xC CD/DVD-ROM DVD drive, but it should run them right? or am I just read it wrong, I tried to update the drivers, but this does not seem to help any.  Any responses would be appreciated!

Hello

1. are you able to read another CD or DVD?
2. do you get an error message?

Try to run the fix it tool to the article below and check.
Your CD or DVD drive cannot read or write media
http://support.Microsoft.com/mats/cd_dvd_drive_problems/

See also:
How to troubleshoot common problems that occur when a Windows XP-based computer cannot read a CD or DVD
http://support.Microsoft.com/kb/321641

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    Another possibility is that the cables are loose. Remove ALL power, then make sure that the cables in both
    ends. Remove and replace, do not just tight. For laptops, you can often clean power and
    contacts data with a pencil eraser.

    Some DVD players do not use the Windows default drivers so check with the system manufacturer and the manufacturer of the device to see if there is a firmware or drivers for your drive if necessary.

    ===============================

    Step 2: You have disc problems as the CD/DVD is actually 4 discs in 1 case (burn CD & DVD and CD and DVD read). Therefore, it is not unusual for 1 or 2 rooms with not so work that others do it properly.

    Did you follow the Troubleshooting Guide for the reader who still does not work? There are
    the entries in registry that the troubleshooter does not solve and those who "might" be the cause.

    Check with your Maker system and a device for the two possible firmware updates and
    the correct registry entries for your car.

    These are the keys in my opinion, are those in question - secondary-keys for the CD/DVD drive of course because there will be other subkeys in these keys. Be sure to ask specific keys involved as well as the parameters.

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\IDE

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Hardware Profiles\0001\System\CurrentControlSet\Enum\IDE

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\ {4D36E965-E325-11CE-BFC1-08002BE10318}

    -----------------------------------------------------------------------

    You can probably find more info here and maybe even the exact registry for your CD/DVD settings
    drive from someone with the same model.

    Forums - a lot of expert real help
    http://Club.myce.com/

    CD/DVD units
    http://Club.myce.com/F61/

    Use DevManView to locate the CD/DVD in the registry (be careful and do a prior Restore Point)
    nothing change) - find the DevManView device and then make a right click on it free in RegEdit.

    DevManView - free - an alternative to the standard Windows Device Manager, which displays all devices and their properties in flat table, instead of the tree viewer
    http://www.NirSoft.NET/utils/device_manager_view.html

    I hope this helps.
    --------------------------------------------------------------------------------------------
    Rob Brown - Microsoft MVP<- profile="" -="" windows="" experience :="" bicycle="" -="" mark="" twain="" said="" it="">

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