HP Support Solutions Framework: Framework of Solutions from HP Support - should I uninstall if I Uninstall HP Support Assistant

Similar Questions

• HP ENVY 23-d055: HP Solutions Framework Support wiped out my HP Support Assistant for Windows 10

  I recently upgraded my HP Touchsmart 23-do55 of Windows 8 to 10 of Windows.  I needed to update the drivers for my LaserJet and when I went to the drivers and downloads page, I installed what is called the framework of Solutions from HP Support. This framework has installed a new HP Support Assistant user interface that only shows the printers. It shows all the information to get support for my HP touchsmart, like to see updates HP, updates, Windows, etc. etc.

  How to get back my decision assistant in charge of Windows 10, and how can I have two attendants to aid (PC and printers) on my PC?

  Never mind. Now I realize that HP Support Assistant is more focused on the PC. The PC is just another device, so I need to open it to show my Windows.

  However, if someone in HP is reading this, it would be nice if the UI of HP SUpport Assistant was readable for older eyes. The new user interface uses a very small font in a grey color. It is very difficult for me to read.

• I have a business solution from DPS that I wanted to stop...

  I have a business solution from DPS that I tried to stop, but oversaw not good enough. What I didn't notice was the automatic renewal of account - suddenly I paid Adobe NOK 32000 (5000 USD).

  I want to stop this - and I wanted my money. There is a 30 day money back guarantee - but there is no way to get in touch with the right people. Support pages is a circle without end with pages without information on the solution of DPS and who do I contact...

  I need some advice he...

  Which you originally bought your DPS agreement of? You should contact them. If you don't know who it is please send me a private message with the Adobe ID of your main account of DPS.

  Neil

• What is the difference between the center of HP, HP Advisor, HP Support Assistant solutions?

  I'm getting confused with all the software that provides HP.  Above all, it seems useful, but...

  A kind of host with HP Advisor HP-style began to appear on my system windows 7.  I don't think I want.  If I do not need, how I stop it all to appear?  Should I run adviser or Assistant to the support for the maintenance of my laptop HP Pavilion PC?  Is for my Photosmart C4580 HP Solution Center?

  HP Advisor monitors the integrity of the system and allows easy access to troubleshooting solutions. HP Advisor also displays information of the computer, including the details of the guarantee and the connections to devices, such as printers.
  http://support.HP.com/us-en/document/c01969885

  HP Support Assistant is a utility that contains a set of diagnostic and repair tools that you can run any time your computer is not working properly. The HP Support Assistant is integrated with the help and Support Windows utility to provide support documents and access to the Microsoft and HP tools to perform regular updates, help prevent potential problems and provide information valuable system to solve your computer problems.
  Most of the known hardware issues driver and software can be solved by running the HP support Assistant. HP recommends you run the HP Support Assistance maintenance and troubleshooting tools before calling HP Support for technical assistance.
  http://support.HP.com/us-en/document/c01916574

  HP Solution Center is the main software which allows you to control and maintain your all-in-one printer. The program is part of the software package and the driver complete features and cannot be downloaded separately. HP Solution Center acts as a central point of access for tasks such as scanning, printing and copying, and also allows access to the following features:
  Parameters of the product (for example, the analysis and print settings)
  Product help and troubleshooting
  Links to the purchases and supplies
  Other HP software (such as photo editing software)

  If you printer Photosmart C4580, take the HP Solution Center.

  I recommend that you have installed on your system HP Support Assistant. You can uninstall HP Advisor if you do not want. If you want to disable it to load at startup, here are the steps:
  1. click on the settings button in the bottom right corner any page of HP Advisor.
  2. on the general tab, remove the check box control launch Advisor PC Dock at every start.
  3. click on apply.

• HP Pavilion 15 laptop: update not downloaded from hp support assistant

  I have a laptop HP Pavilion 15 with the product J6L90PA #ACJ number. Today I just installed kaspersky anti virus and after I have could not download the updates from hp support assistant. The window indicates that its download, but there is no progress, motionless. I bought the laptop in July 2014 and 1 year I have Macafee antivirus. Today, I removed macafee by tool Development completely. Y at - it no problem for my system.  Screenshot of number is attached.

  @Edukrishnan

  Your system is probably OK - but seems the HPSA (HP Support Assistant) is more entitled to automatically download and / or install the HP drivers / updates.

  Your system:

  Laptop HP Pavilion 15-p073tx

  What's wrong?

  Could be the anti-virus / security program, could be a network problem independent somewhere between your computer and updates - could be a variety of things.  HPSA is good code; It is not infallible.

  You can use the following workaround - MANY people update this way, some because the HPSA hesitate to download / installation and others due to the extra comfort only update the computer when the owner / user is willing to do.

  • The HPSA settings > notify
  • Restart the computer and log in
  • Start the HPSA and click to get a new list of updates
  • Use the list as a reference >
  • Open the Page of driver for your computer Web site >
  • set parameters (operating system, etc.) >
  • Find updates to the page of your driver and decide whether to download and install the updates manually

  Reference:

  Updates - when and how

  When you see a post that will help you,

  Who inspires you, gives a cool idea,

  Or you learn something new.

  Click the 'Thumbs Up' on this post.

  My answer-click accept as Solution to help others find answers.

• UPDATES FROM HP SUPPORT ASSISTANT PROBLEMS

  1 > product name - HP Pavilion DV6 3120 tx

  Product number - XV676PA #ACJ

  2 > OPERTING SYS... - WINDOWS 7 HOME BASIC (64-BIT)

  I GET NEW UPDATES FROM HP SUPPORT ASSISTANT. I WAS FACING THIS PROBLEM FOR A TIME LONG ENOUGH. WHENEVER I RUN HP SUPPORT SSA. IT IS IMPOSSIBLE TO GET UPDATES... SO, KINDLY TELL ME A SOLUTION...

  Hello

  Try the following.

  First, use Microsoft 'Fixit' on the following link to uninstall your current version of HP Support Assistant - this is particularly useful in avoiding the problems of resettlement when running a 64 bit OS.

  http://support.Microsoft.com/mats/Program_Install_and_Uninstall

  Once this process is complete, restart the laptop.

  Then download and install the latest version of HP Support Assistant of the page on the link below - the download links are to the bottom of the page.

  http://h18021.www1.HP.com/helpandsupport/HP-support-Assistant.html

  After installation, restart the laptop.

  Kind regards

  DP - K

• How can I stop HP Support Assistant from loading at startup?

  I have a Pavilion dvt6 running Win7 (x 64). Whenever I start my computer, the HP Support Assistant appears in the lower left of the screen. While I'm not interested in the uninstall wizard, I am not interested in having run every time that I start. I joined the service and disabled the HP Support Assistant, and I see the related .exe (hpsa_service.exe) file in my task as a process manager. Is there another process that I need to disable (or change) to close the wizard at startup, or a specific setting in the wizard for help I can to avoid any start-up start-up?

  Hey darkhorse123 - I think I solved the problem! Window Wizard of decision-making support for would leap me upward by a few minutes after I started. My first thought was that it was because the Support Assistant was configured as a delayed start service, but no luck. However, today, after doing more research on the file, I came across a post at random - nothing to do with HP - but that seems to have targeted the cause - the Task Scheduler.

  I checked my task scheduler and noticed that the HP Support Assistant Quick Start task has been configured to run three minutes after I booted the laptop. Coincidence with the pop-up calendar? Probably not! I changed the setting that I hope it worked.

  To change the Task Scheduler settings, go to control panel > administrative tools > Task Scheduler. Open the items on the left (click on the arrow next to the Task Scheduler Library and the HP folder, and then click the folder Support Assistant). All tasks related to the Support Wizard should open on the top right of the screen. [If you do not see the triggers for each, click on each, then the trigger tab in the lower window]. Right-click on each that has a trigger, you want to change (including all tasks that start at startup...), and then click "Properties". Click on the tab 'Triggers' to the bottom of the tab is a button "Edit". Click on, and then change the setting to 'Begin task' all that is right for you. There is no "Never" setting, so if you just want to run the task manually, disable the button "Activate" at the bottom of the window.

  I'm guessing that disable the HP Support Assistant simply prevents to start his own - and apparently this isn't the wizard that opens the pop-up window is the Task Scheduler runs Quick Start, that's why we had so much trouble. I restarted my laptop twice now and no pop up window is the time! I'm cautiously optimistic...

  If this solution works for you. If so, I'll mark it resolved. Good luck - I'm pulling for you.

• Pavilion 15-e092ea: does not not after installing updates from HP HP Support Assistant

  I was warned of three updates two days before and went to install them before moving on to Windows 10.

  I was warned that several reboots may be required.

  Several reboots produced, but now, I find that whenever I try to launch tune it just tells me that a restart is required. This must happen at least 10 times.

  I can't get further and assume that the software has stopped working properly.

  Thanks, your solution was my instinct, but I just wanted to check if there was an another known issue with the latest updates.

  I uninstalled the support assistant as suggested and downloaded the latest version.

  Everything works fine.

• HP G62 freezes: G62 from HP support assistant everything freezes

  I just reformated to factory specifications, I have problems with a program called Maximizer I deleted due to problems with outlook. Anyway, the HP support assistant came and I let it is updated, after delivery to zero all seemed well. The support assistant came once again, and then I moved my mouse to check if she had more updates. All of a sudden it just froze, I had to make a hard stop. It restarted and I thought I should update the microsoft updates in the center of the action. Well, I got 172 among young people, so I let it go and when it's over, he said there is an error in update, so he does a back, taking things just to install the update. After the roboot the assistand of hp support came again and froze on the screen.

  I held the button to turn off the system and restart.  I went to the hp support assistant to stop the automatic update service, it took three times to make that happen because of the freeze ups. So that does more. and I also left with ms 177 updates I disabled the Auto for this also due to the inability to install those...

  So what now?

  Am working on it now to make this forum. but I do need to update the netframework updates and think.

  but I don't want to take the risk of an another freeze. are there tools that I can use to repair or check what's wrong?

  Thank you in advance.

  If you need more information please let me know...

  Thnx Sparkles,

  I'll give that a try again... It works well now, cut off all updates. But I will try what you suggest, I hope nsa is not putting spycrap in updates from Ms...

• I can't download the updates from hp support assistant

  I have hp pavilion g6 and I can't download updates from hp support assistant, when I press download and install selected updates, then I found above downloads is finished, I clicked next and then when I came back I found that not yet made, help please!

  Hello

  Try the following

  Firstly, uninstall your current version of HP Support Assistant using Microsoft 'Fixit' at the following link: this is particularly useful for correcting problems that may prevent resettlement on the machines running a 64 bit OS.

  http://support.Microsoft.com/mats/Program_Install_and_Uninstall

  When this has completed, restart the laptop.

  Then download and install the latest version of HP Support Assistant of the page on the link below - the download links are to the bottom of the page.

  http://h18021.www1.HP.com/helpandsupport/HP-support-Assistant.html

  After installation, restart the computer again.

  Kind regards

  DP - K

• Dead phone after update bios that came from HP Support Assistant

  Laptop: HP Pavilion DV6-7001TU

  OS: Windows 7 Home Premium

  HP support assistant recently recomeneded a BIOS update and I went ahead and did it. After the BIOS updaet when I press the power button / computer does not start (the power button lights up, the CD ROM is checked / departures) but nothing on the screen.

  Please help ASAP! The flash update was InsydeFlash

  Sorry for not adding that.

  I stood there, so I saw what he was doing.

  1. He pulled the battery, memory, HARD drive.
  2. Unplugged the power cord.
  3. Behind the memory card was the BIOS, he used a tool to read the number of the BIOS, which he used then to find a former chip (this part is chosen).
  4. He pulled out a very small part of the chip old (was the thickness of two human hairs, I think).
  5. Use a fan that blew up to + 400 degrees celcius heat and used a tweazer to put the old chip on the laptop, the curious one, he explained that he did a hard reset on the BIOS and is now flashing a new BIOS chip.
  6. After having done that, he threw the old chip out, left the laptop cool (he threw the chip he found in step 4, the laptop has the same BIOS chip it had originally.)
  7. After that he used gasoline and clean connectors of memory, wifi connectors, the connectors to drive HARD, the BIOS and reset the time system by removing and then pluging in the system battery.
  8. Put the battery back in and booted the computer and vola! everything has started to work as usual, except that I had to re - configure some settings in the BIOS (for my taste) and correct the time system.

  I hope this helps.

• Update from HP Support Assistant is suspended

  Hello

  I have the latest version of HPSA (7.0.39.15) installed.

  When I am updating all the drivers - updated and tune - aps-> check for HP updates now dialogue screen hangs

  

  My firewall is disabled.

  I use Windows 7 s64 on my HP laptop dv6t-6000 CTO.

  Thank you

  Drugmand

  Go to the control panel. Click programs and features.

  Find the Hp Support Assistant in the list and click on it.

  Uninstall the will appears in the title at the top of the window bar programs and features.

  

  Click on it and let Windows uninstall the application.

  Go to the portal of HP support for your laptop and find the drivers and applications download section. Download the latest version of the HP Support Assistant and install it. Run the HP Support Assistant update application.

  Do not forget to post your positive or negative result.

• HP Envy Phoenix h9 - 1420t: Support Assistant will be not updated

  Computer model: HP Envy Phoenix h9 - 1420t

  OS: Win 8.1 Pro 64-bit

  HP Support Assistant

  Version: 8.3.27.17

  Framework: 12.5.26.37

  Since the upgrade to the latest version of the Support Assistant, I am unable to check the updates. The program has successfully completed phase "connect to HP servers", but then fails (x-watch gray instead of green check mark) to complete the remaining steps:

  • Download messages and updates of definition
  • Gathering configuration information
  • Scan your system
  • Preparation of the list of actions

  Any suggestions on arises at work?

  The steps I've tried: uninstallation with Revouninstaller, resettlement, reset

  @troubleshoot411, welcome to the forum.

  I agree with using Revo.  This is my go to app for malware.  When you used Revo, you use the advanced option?  This will not only remove the program from the HARD disk, but it removes remnants of the BIOS.  If this is not the case, this could be the problem.  I suggest to try the advanced option to remove HPSA and shut down the computer.  Then, start and reinstall HPSA here.

  Please click on the button + Thumbs up if I helped you and click on accept as Solution If your problem is resolved.

• HP Pavilion p6 - 2220t: HP Support Assistant update 11/20/2015 causing several event ID 3 warnings

  HP Pavilion p6 - 2220 produced t NumberB3F79AV #ABA

  Windows 7 Home Premium 64-bit Service Pack 1

  Windows Firewall and Microsoft Security Essentials

  HP Support Assistant 8.1.40.3

  HP Solutions Framework 12.0.30.219 Support

  Since HP Support Assistant updated on 20/11/2015, which has also updated HP Support Solutions Framework on the same day, I get several event ID 3 warnings in Event Viewer on my Pavilion Desktop.  Everyone can repeat 2 or 3 times when the computer is started or wakes.  There are 66 warnings until 6 days.  All come from HP health Active.

  Log name: Application

  Source: HP health Active

  Date: 25/11/2015-22:48:55

  Event ID: 3

  Task category: no

  Level: WARNING

  Keywords: Classic

  User: n/a

  Computer: PC - 1

  Description:

  COM exception running a command GET Casl Diags.PostCodeError = [NO SPECIFIC CASL = 0 x 80041002]: Exception from HRESULT: 0 x 80041002

  ****************************************************************************

  Log name: Application

  Source: HP health Active

  Date: 26/11/2015-05:06:13

  Event ID: 3

  Task category: no

  Level: WARNING

  Keywords: Classic

  User: n/a

  Computer: PC - 1

  Description:

  COM exception runs a command EXECUTE Casl Diags.ThermalDiagnostics = [NO SPECIFIC CASL = 0 x 80041002]: Exception from HRESULT: 0 x 80041002

  ***************************************************************************

  Log name: Application

  Source: HP health Active

  Date: 26/11/2015-05:05:36

  Event ID: 3

  Task category: no

  Level: WARNING

  Keywords: Classic

  User: n/a

  Computer: PC - 1

  Description:

  COM exception running a command GET Casl EmbeddedController.AuditLog.JSON = [NO SPECIFIC CASL = 0 x 80041002]: Exception from HRESULT: 0 x 80041002

  I know it's just a warning and it doesn't seem to affect the performance of my computer that I can say, but I would like to know why it's happening.

  Well, I found the task that updates HPSA in Task Scheduler.  I disabled it by using the Properties window.  On the chance someone may be interested, I'll post how it turns out.

  I hope that I can now keep the HPSA listed for my computer with no additional alert to update again HPSA that generates several warnings and is not compatible with my desktop computer Pavilion p6 - 2220t and/or Windows 7 sp1 64-bit operating system.

  This disabled the HPSA update only not any other.  It seems to be a standalone update for HPSA.

• HP Pavilion 500 series: I get a message saying that you have pending updates for Hp Support Assistant over and over again

  HI a little while back I upgraded to anniversary Windows 10 update things went well for me I keep hp Support Assistant on my desktop in the process of updating Windows 10 anniversary.  Finally, I decided one day to check hp Support Assistant to ensure that I had the lastestet version.  I went into Hp Support Assistant and clicked on about and clicked on the button for the latest version control, then a window is come in saying I had pending updates for Hp Support Assistant I would like to apply or not.  I pushed on the Yes button.  After the download and install updates and hp support Assistant stops and tempary files are deled then hp support Assistant will restart and return to the start page.  Everything seems to work fine download with green and white checkmarks circles with the categories above.

  I guesss I am asking for help it is because for days and days now when I go to HP support Assistant and click search the latest version that I get this message, you have pending updates for the support of hp Assistant you would like to apply or not.  I would now like to how pending updates will I have to ask a support Assistant hp until I don't see updates are available for the support of hp Assistant.

  Here is some information that might be helpful below:

  HP Supportt Assistant program file version: 16.101.7752

  How can I ensure that I have the latest version of the Support Wizard on my desktop computer.

  HP Support Assistant: 8.3.34.7

  Patch: 8.3.34.7

  Framework: 12.5.32.37

  Configuration files: 8.0.6294.2155

  Let me now is how easyier I could apply all updates waiting for the support of hp Assistant for Windows 10 home Edition 64-bit operating system.

  Thanks for your time and your help.

  @funny35,

  I'm glad that I could be useful,

  To help others looking for the same solution, please click on the tab "accepted solution".
  
  I thank you for your time and have a nice day!
  
  Kind regards