Audio HP Envy 3033CI has stopped working
I am running Windows 7 Home Premium 64 bit on a laptop HP Envy 3033. The audio has suddenly stopped working. This happened right after an update of Windows, although that could be a coincidence. I tried to use the troubleshooter in Windows for sound and used the Recovery Manager to reinstall the audio driver, but nothing has worked. No sound through speakers or headphones. Everything looks like it should work, but it is not. Computer is still under warranty.
No audible response in the installer, so I'll try the repair of the equipment. Thanks for your quick response!
Tags: Notebooks
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the error report is:
Signature of the problem «»
Problem event name: APPCRASH
Application name: AUDIODG. EXE
Application version: 6.0.6001.18000
Application timestamp: 47919284
Fault Module name: AUDIODG. EXE
Fault Module Version: 6.0.6001.18000
Timestamp of Module error: 47919284
Exception code: c0000005
Exception Offset: c 000070 0
OS version: 6.0.6001.2.1.0.256.6
Locale ID: 1033
Information additional 1:3502
More information 2: a465924573e02e7dbf28b31e7ea12c28
Additional information 3: a4b
Additional information 4: 91409072175cd5a219bdca7388005249Additional information about the problem
Bucket ID: 932674242 "This is on a DELL XPS M1710
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deafinhum,
If you run the utility from the Vista DVD System File Checker, it will extract the files it needs to turn off the DVD to replace those damaged. If this does not work, you will need to do a repair of your Vista installation.Here is an article to help you with the repair process. Please let us know if you need more assistance.
http://support.Microsoft.com/kb/936212
Thank you
Gloria
Microsoft Answers Support Engineer
Visit our Microsoft answers feedback Forum and let us know what you think. -
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