Available only via an ethernet cable connection

New home, new line telephone (Virginmedia), new router - can connect via ethernet cable but not wireless... Diagnostics of Dell wireless WLAN card utility connections test returns 'internet ping IP = a failed' with the info box indicating "the router/AP wireless for your network works, but your computer is not able to use an IP address to connect to the Internet. You will not be able to connect to the Internet, although you might be able to connect to your local network. Contact your network administrator or the installer of the router/access point wireless to help"

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Hi Doug,.

Follow the steps in the link given below and check if that helps.

http://Windows.Microsoft.com/en-us/Windows/help/wireless-network-connection-problems-in-Windows

If the steps above does not help then I suggest you to contact the manufacturer of the router in order to configure the router.

Tags: Windows

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