AWOL Assistant printer!

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• Assistant printer stop working for my HP 5510 all-in-one, B111a, Windows 7, IE 11

  HP printer Assistant for the range of printers all-in-one HP 5510-B111a stopped working about 3 weeks ago. I have a Dell desktop computer, I installed Oct-2013, which are running Windows 7 and IE 11 (was perhaps?). Shortcuts to the Assistant printer is still there, but when I click it, nothing happens. I reinstalled the software, both from the original CD, download HP online, tried about 6 different advice from people online and even restore my computer to 25/03/14 and it still doesn't work. He perhaps could have a day or two before when it stop working and I'm not sure of the date, I've upgraded to IE 11. I googled and found that there are of course many others out there with this same problem. I have the scan icon and can perform these functions, but the Printer Wizard I would check the ink levels, troubleshoot, clean the print heads, print diagnostic reports, that everything I used, so, basically, I lost this feature.

  Hi there baylor1,

  I managed to find a solution that is good enough to make me happy!  I posted the details in the other thread, and I hope that it might work for you too.  There are a couple of minor NAGs with the solution and I still think that HP have work to do to find out what causes this problem for people, but I think you will find that it is much easier to reinstall windows!

  I hope this helps.

• Assistant printer HP - Officejet Pro 8500 has

  I have a HP Officejet Pro 8500 a A190.  It is installed as a printer of cable network and I have the HP printer software installed on two different computers on the network.  Recently, when I open the uiltity of the printer, it seems to have changed.  I have 4 options to choose (Assistant to HP printer, see what's printing, set preferences, and customize your printer).  When I opened the consul of the printer, it used to take me directly in the wizard HP printer utility.   This in itself and is not a problem.

  The problem is that when I try to open the utility Wizard HP printer, nothing happens.    The Assistant HP printer utility allows me to perform maintenance on the printer (IE clean print heads), check the cartridge ink levels, scan and much more.  I opened the utility Wizard HP Print of computers.  I would say that something has changed in the last week or two.   This is impacting on both computers.  I even uninstalled all HP computers printer software and reinstalled.  Nothing has changed.

  Any thoughts?

  Hello

  Try to remove the software completely by clicking on start > all programs > HP > HP Officejet Pro 8500 A910 and follow the uninstall option.

  Then go to control Panl > programs and features > uninstall a program and remove reminders of the software (HP Customer Participation, Readi Iris OCR, etc.).

  Download and install the latest version of the software below:

  http://h10025.www1.HP.com/ewfrf/wc/softwareDownloadIndex?softwareitem=MP-109378-2&cc=us&DLC=en&LC=en...

  Then look for any change when access to the printing software.

  Please let me know if this is useful,

  Shlomi

• Assistant printer for HP Photosmart 5520?

  I just plugged a newer PC from one office to another to replace a piece of scrap that was Windows XP and does not start. The worker who received the said new workstation says that he had printer Assistant on his old office for its 5520. I made a shortcut to the printer which can then right-click to analyze, but he says that is not what he used to do. Where and how can I get the printer to a 5520 assistant? Download the drivers again?

  John-T-1970.

  Yes it is, please go ahead and follow the steps below in the order:

  1. disconnect the USB.

  2. remove the HP Software PS 5520 uninstall from the control panel of your computers an option of the program.

  3. restart the computer.

  4. make sure that all them that software PS 5520 has disappeared from the list of programs, but also your HP folder listed under all programs in your Start Menu.

  5. now, go ahead and download the software and drivers for your PS-5520 (DO NOT connect USB until the software prompts you to):

  http://h10025.www1.HP.com/ewfrf/wc/softwareDownloadIndex?softwareitem=MP-108807-3&cc=us&DLC=en&LC=en&OS=4157&product=5157536&sw_lang=

  6. go ahead and print a test page.

  7. Please run the HP Print and Scan Doctor- designed by HP to provide users with troubleshooting and problem-solving features needed to solve many common problems encountered with HP print and scan products related to Windows computers.

  Now you should see the PS 5520 icon located on the desktop - this is the HP printer Assistant. It worked?

  I'll watch for your reply.

  Thank you

• OfficeJet Pro 8600 Plus E, I can't open assistant printer on Vista computer

  I tried all the fixes and solutions found on this forum and on the HP site.  None of them worked, I can not open the office assistant.  When I install the fix in notebook, nothing happens.  Before installing the patch, I get popup boxes.  I enclose the pop - ups... Help, please.
  

  Hi starquilter,

  Welcome to the HP Forums, I hope you enjoy your experience!

  I understand that the help of the printer does not open.

  I'll be happy to help you.

  I got a message from @ameetp with a fix for this problem to try.

  HP Printer Wizard does not open.

  Please let me know the results.

  Thanks for posting on the HP Forums.
  Have a great weekend!

• By clicking 'SEND FAX' from 8620 Assistant printer does nothing

  I am running windows 10, and I've deleted and reinstalled my printer. Now, I have a printer, but no fax in the list of devices. When I click on "Send a fax" in the wizard of printer HP 8620, nothing happens.

  What should I do now?

  @LevSeltzer,

  HP does not support the beta software. Currently, your product is supported for all the operating systems listed on the product support page.  Regarding the 10 version of Windows, visit the www.hp.com/go/windows10upgrade for more details. HP provides information on which units have been tested and qualified with 10 Windows according to availability.

• HP Photosmart 6520 assistant printer error

  I have the printer Photosmart 6520 on the ip address and running windows 8.1

  When I run the wizard of the printer for scanning on side Windows everything works fine

  BUT when I do the desktop option and then try and run the option of analysis (using the Printer Wizard) he wants to re-setup every time.  I went online and downloaded the whole printer for windows 8.1 and still get the same error.

  It was working fine and all of a sudden it started to happen, and I have not loaded something new lately.

  No one knows how to fix?

  Thank you

  Hello JonHayward.

  I understand your concerns. It seems that your printer software has a conflict. Please follow these steps to try to solve your problem:

  Uninstall your software from the control panel of your computer. I'll give you a document here, HP to help achieve these steps.

  Then clean your Temp folder on your computer. I'll give you a YouTube video on this step here.

  Before installing the software on your computer, please follow this HP document using Microsoft System Configuration. Only perform the Figure 2, Figure 3 and figure 4, but exclude number 5 in the present document. Perform no other action.

  Now, install the full software features from the CD or the Web HP heresite. Please choose your operating system that is appropriate; 32-bit or 64-bit.

  Subsequently, perform step 5 in the document "using Microsoft System Configuration ' . This will allow the normal start upward.

  Please send me your troubleshooting steps.

  Good luck.

• Assistant printing photographs XP

  Is it possible to have the name of a JPEG (picture) printed with it in the Windows XP Photo Printing Wizard? I'm printing pages with several miniature photos and think that there should be a better way to write the names after the fact of hand...

  Is it possible to have the name of a JPEG (picture) printed with it in the Windows XP Photo Printing Wizard? I'm printing pages with several miniature photos and think that there should be a better way to write the names after the fact of hand...

  ===============================
  The only model in the XP Photo Printing Wizard
  This includes the file names is the contact sheet.

  For more options when you print the freeware...
  Picasa can be worth a try:

  Picasa
  http://Picasa.Google.com/

  John Inzer - MS - MVP - digital media experience

• Assistant printing photographs on Vista does not give me the option to print contact sheets

  The picture on my Vista Print Wizard does not give me the ability to print contact, like my old XP version sheets where. Any way to change/upgrade/downgrade or else return this option? I really need to be able to print photos contact sheets. Thank you!

  The Print Wizard offers other models?
  4 x 6, 5 x 7, 8 x 10?

  Is it possible that the default paper size in your printer
  preferences has been replaced by a smaller size... 4 x 6
  for example? If this is the case... it will remove the largest
  models from the Print Wizard.

  To find the missing models... go to control panel
  and access your printer preferences to change
  the default size of the paper letter (8 x 10). Look carefully,
  There may be more than one Panel that displays by default
  paper size.

  Just for General info, the following items may be useful
  at a glance:

  Windows Vista - Photo Print has
  http://Windows.Microsoft.com/en-us/Windows-Vista/print-a-picture

  Windows Vista - picture printing: frequently asked questions
  http://Windows.Microsoft.com/en-us/Windows-Vista/picture-printing-frequently-asked-questions

• When I boot after 9/12 updated no found printer driver and cannot be added because of the assistance "printer spooler does not.

  operating system has lost all my drivers and I can't load others due to "Printer Spooler not working do not.

  So what update you? historical Windows update will show, so specific system updates.

  In the test of time meant a system restore for a period prior to this update

• OfficeJet 4635: assistant lost printer

  I lost my printer app Wizard and the icon when I upgraded to a new driver.  I followed other threads and deleted the software and reinstalled by instructions and not good.  I tried using the disk and go good.  The printer is connected wirelesslyand worked before the upgrade. It prints well and fine analysis of thre printer.  Please help me get back the printer assistantg.

  I finally he stares at me.  I uninstalled all the HP software again.  Then, I went into REGEDIT and deleted any reference to HP.  Then I ran a registry fix program (SYSTEM Mech. 15).  Turned the printer off, shut down the computer.  Restarted the computer and turned off my auditor of Virus (VIPRE).  The latest version of the full software from HP, printer, ranConnect new printer (wireless).  Finally, I went to the display DEVICES and PRINTERS and installed the NETWORK PRINTER.  The system has requested that I come home from the installation disc, so I did and ran the installer.  When it's over, I got a new selection in the minimal software that had been installed called ASSISTANT PRINTER.  I chose and SHAZAMM!  I have my printer wizard back.  WOW!

  Thank you RnRMusicMan for your reply, which came after I did the steps above.  I'm glad I don't have to clean boot and open a new user account.  Cleaning the registry by hand was a chore, but I think it's what brought me back in the game.  Thanks again.

  Hope this helps some of the others with this problem.

• How to stop the web page of the Center eprint opening automatically when ever I open the hp printer assistant

  I just bought an HP deskjet printer 3525 and after setting up, whenever I open assistant printer scan etc, the e-print web page will automatically open in my browser. I don't use print e & it becomes extremely irritating. I'm about to return to that retailer because of this situation, small but very annoying printer

  Oh Yes... I had the same problem but I forgot to mention... my bad

  the solution is...

  1. Copy the url.json file to another location (Office, perhaps)
  2. Then, change the copied file and save
  3. then copy this file and replace the original one in your file assistant hp
  4. Open the hp printer assistant

  I guess access to modify the refused for security of windows 7

  to stop people or programs make changes to files, particularly in the C drive.

  Remember to keep a backup of the file in case something goes wrong...

• OfficeJet 6500 a: Office jet 6500 has printed a computer; produce reports of the printer

  My trusty old Officejet 6500 has suddenly cannot print from my computer.  When I try to print, I receive a FAX form on my screen.

  I printed the printer Hardware Information (2 pages) and the status of the report of the HP printer Assistant printer and they look great.

  How to print the Test Page from Windows printer and the Configuration Page of HP network?  I printed these years when I installed the printer, but I do not remember how I accessed them.

  Thank you for your help.

  It seems that the FAX is set as the default for your printer.  Try the following: click on start, devices and printers. Right-click on the Officejet 6500, and then select set as default.  At this point, it can come with a selection to the FAX or printer, select the printer.

• Printer HP Photosmart 7525 Wizard is not found

  I need help to find my HP Photosmart e - all in a Wizard of the printer.  I want her to be as an icon on my desktop.  (Like Solution HP) used to do.

  I want to scan multiple images at once/harvest/and save each to a different file.

  Help

  emgerald

  Emgerald,

  Welcome to the HP Forum.

  Please keep with steps you have already done...

  First you must have installed full feature software.

  General instructions to install the printer software

  • Open drivers HP & downloads
  • Enter your printer model information
  • Select your printer in the list of the 'results '.

  OR

  ·         Open e-all-in-one printer, HP Photosmart 7525 drivers

  ·         Enter your operating system from the menu drop-down

  ·         Click NEXT and scroll down

  ·         Find the category driver - software product installation

  ·         Select the base driver, e-print, or a full features software

  ·         Save the *.exe installation package (s) on your computer

  The files will probably save in the "folder"downloads. "

  Next:

  • If it is available, you can download print and scan doctor and / or other programs of the category-utilities

  TIP:

  Install the utilities / tools first. bit installation packages are smaller in size

  • If you have control of "Admin", you can highlight the package and "double-click" to install it, otherwise just right-click, select run as administrator and install.

  NOTES:

  ·          On the bottom half of the main Web page for your printer, you can find some helpful videos to help with the installation of the printer software.

  ·          Scroll down the list of videos back until you find the video that best fits your situation.

  • If you use a USB connection: download and install the driver software before connecting a USB cable.
  • Ethernet: If the printer supports Ethernet, you can connect the printer to the network (and assign the printer an IP address for the router, if you wish).  Once the printer is connected to the network, make sure that the printer is turned on, and then install the printer software.
  • Once the initial installation is complete and functional, don't forget to check and install the relevant updates - check the category - updated

  There is valuable information about the Web site, including manuals, pages, solving problems, and SOLUTIONS to problems, How-to's and alerts for your printer.  Be sure to take a comprehensive look at what's available.  To bookmark the page.

  - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

  Setup software printer should provide an icon Printer Wizard on your desktop that you can use to "scan a Photo Document or".

  Shortcut:

  If the printer icon Wizard is not placed on the desktop during installation, then you can search for the program Assistant printer on your computer.

  Assuming that the printing software full feature software properly installed, you just find the program you can make your own shortcut to the printer for your Office Assistant.

  The following CAN help...

  • Open a Windows Explorer window
  • Go to C:\Program Files *
  • You might find a folder named for your printing software (photosmart 7525)
  • Navigate to the Bin subfolder
  • Search for a program called OR similar
  • NOTE: The program will NOT be appointed Assistant printer
  • Right click on this program > select send to desktop to make a shortcut

  ** Windows 7 may be different - look in C:\Program Files (x 86) \HP if you must, although I suspect the only program you will find there the scanner program...

  ============================================================================

  Multiple scan / crop to save a characteristic single file:

  There are two ways to end up with what you want, even if I have not found a way to get the 7520 (very similar to your model) to do what I think you are looking for.

  I agree that it is useful to have.   If we have zillions of old photos to scan, need to scan a photo at a time - or their cropping manually - can make your brain freeze.

  If the feature is available on your model, the magic is in the analysis in the Assistant printer model - and relaxation is perhaps not too much harder that separate the pictures far enough part to trigger the sensor reads what is on the glass.  It's been a while since I've done this - but I'm sure it was pretty straightforward (from the point of view of the user).

  Click on the thumbs-up Kudos to say 'Thank you' for help.

  While I strive to reflect best practices of HP, I do not work for HP.

• Photosmart HP 7520: ip address for web services is not on the printer properties

  Printer is a HP Photosmart 7520, I have this printer is installed on computers laptops HP two and two are running Windows 7 Pro.  On one of the laptops (mine), when I click on devices and printers, and then right-click on my default printer that is the 7520, it has three tabs.  The third tab shows 'web services' and has an IP address for what should be the EWS page.  The property intellectual property which are listed there is an old IP address that has been recently changed.  What should I do to update that.  The fact that it is bad does not seem to affect what anyone.  The printer works perfectly to include web and eprint services.  What is also interesting is on my other laptop (of woman) which is identical to mine, the web services tab is not yet here when I click on the printer properties. I passed to the EWS page and checked the network tab.  All right.  I went to the Assistant printer HP, clicked on utilities and used the IP update.

  Hey @DennyC,

  Personally, I believe that if it ain't broke, don't fix it. If everything works as it should, that you have tested and it does, there is not need to change this list in the frame. If you want to try it though, with the exception of my first two ideas you already have tried, uninstall and install the printer is all I can think about. Right click on the printer in devices and printers, and then delete or remove. Run the HP print and doctor Scan to install the printer and check the settings.

  See you soon!