Base of screen is stuck in the down position

I posted this earlier today and for some reason any, that it has been deleted. (I know it's there an hour after I posted it, so I'm not sure why it was deleted).  Anyway. I have a screen Dell UltraSharp 2405FPW monitor and today by chance, I pushed the monitor down and clicking on it in the locked position.  Until today, I wasn't even aware that he had that.  Long story short I fell on the dell site and discovered that you have to press the Unlock button.  Unfortunately, this does not work on my stand.  The button pushes into a fine, but the base of the monitor will not spark.  I use the two landscapes and modes Portrait every day and really need the stand to get back to the top, so I can rotate.  With all this down, it is almost impossible to rotate and when you do you must rear angle as far as it goes which makes it useless.  I went on Dell Chat and was essentially told too bad and I need to find someone to fix it for me or buy a new monitor.  Then he me the unplugged.  Note I was not angry or abusive up to this point, I was just trying to get it fixed.  Needless to say, after he abruptly ended the session, I was less happy that I almost lost my morning trying to solve this problem (only 30 minutes maximum was with the guys from cat). Anyway. The system is a XPS 600 and is still under warranty for another year.  I really want to spend another $600 on a new monitor just because the support is stuck, but I really need to be able to go back and fourth between portrait and landscape.  Does anyone know any way for me to fix this or get Dell to help me solve this problem? Any suggestion would be appreciated.

Jason

When you encounter any gluing or jam session with the base of the screen, perform them following operations =

While pushing the button locking/release on the rear side of the stand, press down on the top of the screen to the ground, then gently pull the screen up.

Tags: Dell Peripherals

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