Welcome in Vista screen gets stuck on the circle of rotation (cannot connect)

Can someone help me pleeeeease! My job is at stake here...

An organization of 100 employees, Vista 32 bit Service Pack 2 running on the desktop HP DC 5800, Elitebook 8530 p.

Each user has own individual CAC card to access the machines.

While trying to connect on individuals put their cards cac inside their cac reader that is aVAC chip card reader HP.

Then screen then rises over 85% of the machines to say welcome and stays there for the time period of 10 to 45 minutes while the circle turns around, until the user must turn the machine off.  Once that they power the machine off then comes back upward and may or may not work.

I would be greatly appreciated if someone who can help me with ideas to solve this problem.

Have you contacted HP support on this issue?

Its possible that it is a driver problem with the Smartcard Reader of ACC HP or there is a problem of authentication on Windows Server.

Click Start > type in the search box > display the event log > click on the result and to identify any error and criticism during the time that you are having crashes on your machine.

If you can post back with events, we can narrow down the cause of the problem.

You will need to start safe mode for this information.

Releasing it's easy: with Windows | ActiveWin | Laptops | Microsoft MVP

Tags: Windows

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