Base system - missing drivers device

Hello

I have a ProBook 6560 b and a ProBook 5330 m, they are both new and I just installed WIN PRO 7 SP1 32 - BIT on them and Office 2010, no other software so far.

The problem is that the two laptops display the 'Base system device' under 'Other devices' in Device Manager. The difficulty is to know what drivers are missing. In addition, the 6560 b docking station doesn't seem to work correctly, some USB ports do not charge and the audio port does not work either. I have a secondary screen connected via DVI and that works very well, also portable across it costs too.

Any ideas on how I can answer these questions will be very appreciatted.

Kind regards

EB

Hello:

I would setup the driver chipset first if you have not already done so.

6560 b

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=321957&prodSeriesId=5045605&prodNameId=5045607&swEnvOID=4053&swLang=13&mode=2&taskId=135&swItem=ob-96363-1

For basic system devices, you need the card reader driver.

6560 b

http://h20000.www2.HP.com/bizsupport/TechSupport/SoftwareIndex.jsp?lang=en&cc=us&prodNameId=5045607&prodTypeId=321957&prodSeriesId=5045605&swLang=13&TaskID=135&swEnvOID=4053#113100

5330 m

Chipset

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=321957&prodSeriesId=5071212&prodNameId=5071214&swEnvOID=4053&swLang=13&mode=2&taskId=135&swItem=ob-96363-1

Card reader:

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=321957&prodSeriesId=5071212&prodNameId=5071214&swEnvOID=4053&swLang=13&mode=2&taskId=135&swItem=ob-93389-1

For any other device that requires drivers (such as strangers), go to the Device Manager and click on each of them, one at a time.

Then click on the Details tab.

There, you will now see a drop-down list of properties. Drop down on it and select the second element (Hardware ID).

After the first string of characters you see in the window for each device.

Those who will be ID, type, and model devices and I can send you the links to the drivers you need.

If after you have installed all the drivers, your docking station does not, I suggest that to start a new thread for the docking station does not.

I never use a docking station so I have not a clue how to go about solving the case.

I hope this problem with the chipset drivers.

Kind regards

Paul

Tags: Notebooks

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