battery reset able or not?

When you download a youtube video my laptop makes a snap sound and put turned off, now charging flashing battery says its full but when I unplug it it stops, now, I've been looking around and found that there is a reset for the battery where and how I make nadine a try... it? I could not find these things... it's a dell inspiron with windows 7 Home premium

[Moved from comments]

Hi David,

Thanks for posting your query in the Microsoft Community Forums.

According to the description, it seems that you are having problems with battery Dell stops when disconnect power.

Method 1: I suggest you to consult and follow the steps correctly and check if the problem persists.

http://FTP1.us.Dell.com/DIAGS/R66243.htm

Method 2: If the problem persists, I suggest you to contact Dell technical support for assistance.

http://support.Dell.com/support/BatteryRecall/latitude/draining.aspx?c=us&l=en&s=Gen&DoNotRedirect=y

I hope it helps. If you have any questions about Windows in the future, please let us know. We will be happy to help you.

Tags: Windows

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