Black screen netbook boots, unable to access HP recovery

I am trying to help a friend who is having problems with the HP Mini 110-3098NR. He said once he installed a game it has downloaded, Zoo Tycoon, that a day or two later would not start the computer. I tried to troubleshoot the computer and was able to reproduce the problem he feels. I tried all versions of safe mode, but all produced the same result to see just a black screen with the mouse in the Center. I let them rest on this screen for several minutes and then restarted itself and went through the same loop again.

I googled the question and found a HP support article that explains how to access the HP recovery and how to restore the netbook at default. In a first time by pressing F11 did nothing because he would go to a screen saying the computer is not close properly and asked if I wanted to start normally. I rebooted it and pressed the ESC key to stop the boot and was able to press F11. But instead goes to HP Recovery screen, as the article says, it is initialized to the screen asking which version of safe mode, I wanted to start or if I wanted to start normally.

I continued to restart and try to make it work and a notice came up saying he could say that windows had starting problems and asked if I wanted to run the Startup Wizard. He checked for issues while the HARD drive for questions, it took more than an hour. But he said that it was not able to fix it automatically.  He gave a long list of questions that he was not able to fix, I didn't take a picture of him, but I can try to get it do again, so I can take a picture if necessary.

The computer came with Windows 7 starter, but I've upgraded to Windows 7 Ultimate shortly after he got him last year because he did not like the fact that you could not do many things because it is the starter version.  So my question is, is their a way to fix this netbook without losing any of its files or I'll have to reinstall windows 7 to get rid of this virus and error?

I decided to just obtained in advance and reinstall Windows 7 since no one answered. It works now.

Tags: Notebooks

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