Black screen on Acer laptop, XP.

If I try to boot my laptop via the hard disk, I get the following black screen:

TRAP 00000006 = EXCEPTION =.

TR = cr0 0028 = 00000011 cr2 = 00000000 = 00000000 cr3

GDT limit = 03FF base = 00017000 idt limit = 07ff base = 00017400

CS: eip = 0008: ss F000F032: esp0010: 00061FE8 errcode = 0000

Flags = 00010693 Cy NoZr IntEnUp TrapDis

EAX = exb 000011F7 = 0040C0B1 ecx = 004013C edx 0 = 534D 0040 ds = 0010're = 0010

EDI = 011C593C esi = 00051D 68 ebp = 00061FF0 cr0 = 00000011 fs = 0030 gs = 0000

When I try to boot my laptop via the startup disk provided with the laptop, I get the following black screen:

TRAP 0000000D = GENERAL PROTECTION FAULT =.

TR = cr0 0028 = 00000011 cr2 = 00000000 = 00000000 cr3

GDT limit = 03FF base = 00017000 idt limit = 07FF base = 00017400

CS: eip = 0008: 0002124A ss: esp = 0010: 00061FBA errcode = 0028

flags 00010646 NoCy IntEnUp TrapDis Zr

EAX = D88E0060 ebx = 010F15A8 ecx = 00001618 edx = 535D 0040 ds = 0010're = 0010

EDI = 0047164F esi = 00051D 68 ebp = 00061FF0 cr0 = 00000011 fs = 0030 gs = 0000

This indicates the hardware failure. It could be the RAM, the hard drive or the mother/processor board. Let me start with the RAM.

http://www.elephantboycomputers.com/page2.html#Hardware_Tshoot

If you can't do the work yourself (and there is no shame in admitting this isn't your cup of tea), take the machine to a professional computer repair shop (not your local equivalent of BigComputerStore/GeekSquad). If the laptop is still under warranty, contact Acer technical support.

MS - MVP - Elephant Boy computers - don't panic!

Tags: Windows

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