Black screen on the export of the AE of SOUL

Hello

I just started to use AE CC and I tried a few video output but there were a few bugs with the time using the queue but I had found the problem and fix it. But while solving this problem, I found a strange problem with the Adobe Media Encoder CC. whenever I click on export to Media Encoder, it renders the video without content empty just a black screen. AE temporary files it generates is fine no problem just the video file is empty. I tried a different animation that I had created also same problem. I'm someone who knows AE and he tried to use different codecs but his Blanck too. There are no problems with AE or internal file of work because I can make videos without any problem using the render queue, the encoder only supports having this weird problem.

I tried to update Media Encoder on 7.01, even if its already 7.01, but still the same problem. How to uninstall and reinstall? I have media encoder cs6 installed on my mac too. Causing conflicts?

Currently, I have these installed Adobe software - Adobe Design Premium CS6 (Illustrator, Photoshop, Acrobat Pro, Fireworks, Flash, Indesign, Dreamweaver - Full Version of Liscene) and (hearing CS6, edge animate, Encore CS6, Premiere Pro CS6, Photoshop light Room 5, after effects CC - all trial Versions).

I use a Macbook Pro with Mountain Lion 10.8.5. All software up to date.

Thanks for the screenshots. In the third screen shot, the SOUL export settings dialog box, I see content in the window, two sets of dark gray checkerboard; This seems to match the screenshot of your computer except for the light gray background. In my eyes, you do not receive all black, you get something that is very dark.

I can't check it on screenshots, I think that what can take you, it's that the model background color is not used by SOUL. It is fair to call cela a bug, there is a purpose here: display of the background color would obliterate the alpha channel for what AE comps are used first. We must improve it, so that the user has an option to display the background color of model or not. But for now, do not consider as part of your model background color.

So if you put a new solid at the bottom of your layer stack with the same color as the background of your comp, that solve the problem? Or I am barking the wrong tree?

Tags: Adobe Media Encoder

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