BlackBerry 10 very frustrated! Z10 FlipShell black Warrently

Hello

I feel that my name should be changed to get very frustrated.  I bought to a Z10 Shell black box Flip in the store of black berries to BlackBerry Jam Orlando 2013 in may, I spoke with the product manager and told him that the quality is great, in any case, I bought two cases, one red, one black. Black FlipShell Z10 case I bought for seems to have had the seams will separate in top top so now owner separates.  I know it would be under warrently but since more than 30 days now, I've been forthing e-mail with each person that I corrsponded with send me in a different direction and back...

I've resorted to forums which I think I probably should have done in the first place...

Who should I contact to get this resolved.  the last # incident I have is: INC000026626061

When they told me to contact Digital River, when I did, they said they couldn't help me because I did not buy online via the shop...

Help, please.

Thank you

Very happy now, got all resolved, personal Blackberry is great... the best I have dealt with...

Thanks BalckBerry

Tags: BlackBerry Smartphones

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