BlackBerry Help Z10: Security Wipe - > KB33480-> no factory setting

Similar Questions

• BlackBerry Z10 security wipe and downloaded applications

  I know that if I do a security wipe, you erase all downloaded apps, but that those I paid a small fee for (for example, euro 1-2), I have to pay again?

  If you connect (setup) your Z10 using the same BlackBerryID you access again without having to pay for the same applications.

• BlackBerry Q10 Q10 security wipe 15 + hours

  After downloading the latest OS update two weeks ago (too much air) my phone went to work almost perfectly, to have battery and severe lag problems drain (as in 3 hours that the battery would drain complete with NO use - even though I disabled all the radios and wifi).  The only used/installed apps on the phone are those who came with him - I use the hub for E-mail (gmail), phone calls, visual voicemail, and texts.  I regularly use the device and I use the calculator and the browser from time to time.  I use the Facebook app to check notifications.  95% of the use of my phone is entirely for phone calls, e-mails and texts.  I have a MicroSD card in my photos and videos saved in real memory of my phone and was less than half full.

  In order to alleviate the problems of lag and battery drain, I read about do a security wipe and reinstall the previous operating system directly.  I backed up my phone and started with the wipe of security more than 15 hours and it is always showing the icon (which looks like an SD card or a memory chip icon perhaps?) with a circle of rotation under it to make believe it works.

  I am concerned about how long it takes and how hot my phone feels to the touch (that and the fact that I have a working phone for the last 15 hours with no end in sight.)  With how I used my phone, I'm surprised it took this long.  I read about the risks of doing a wipe of Mid-security battery traction, but this does not seem normal. Pourrait my phone stuck in security due to a glitch erase mode?   Any advice?

  Thank you in advance!

  Try to reload the operating system with an auto-loader.

  http://supportforums.BlackBerry.com/T5/BlackBerry-10-OS-device-software/upgrading-OS10-devices-using...

• BlackBerry Smartphones do a security wipe and now cannot set up my email!

  Hello

  I did a security wipe on my Blackberry Bold 9900. I managed to restore everything, however I can't seem to configure my email address (which is a Yahoo address). I get the error message that it has not been possible to connect to the server.

  I also raise a problem with my BBM, I am able to send messages, but can't send any to me. This problem also comes after clearing security.

  Everything worked fine prior to clearing security.

  Concerning

  Imran

  Hello and welcome to the community!

  After an update, I still propose that the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2, each should result in a message to your BB to come...) Please wait for this before moving on to the next step):

  (1) registry HRT

  • KB00510 How to register a BlackBerry smartphone with wireless network

  (2) Service reference books

  • KB02830 Send the directories for the BlackBerry Internet Service

  (3) restart to take batt

  • Each time a random strange behavior or slow creeps, the first thing to do is a battery pop reboot. With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  I hope that will move things again for you! If this isn't the case, then you must seek formal support from your mobile service provider.

  Good luck!

• BlackBerry Z10 Cant recharge to the factory setting of OS 10.2.0.429 update pls help

  I upgraded OS 10.2.0.429 on my Z10 after that I had problems with the battery (descends very quickly) and can't recharge my backup. I decided to go back to the old operating system using bblink and parameters to reload settings factory but OS still 10.2.0.429, pls of the phone help to solve this problem

  Restart the computer that you use to reload the operating system.

• BlackBerry software after security wipe, BlackBerry link does not identify my backup file as valid for the device

  I had trouble with my Z10, then I backed up with BlackBerry link (which seemed to work creating a file close to 1 gigabyte) then I did a cleanup of security: when I rebooted, I went through the installer until the end, then the element 'Restore' has been enabled from the context menu of the device.

  When I click on 'Restore' after few seconds the bed message "no backup is available for this device.

  Is there a function "no, really, RESTORE THIS FILE ' emergency can I call it? I don't want to have to redownload all my apps and reconfigure the whole device.

  Thanks a lot for the quick reply... I did some additional checking and I confess that sometimes Windows file permissions are strange and mysterious to me... for some reason, Windows Home Server share where I write my backups to was ' write only ' BlackBerry-link point-of-view... when I searched and had difficulties, just pick it up and copy the file, I added my user login to the official list of the users 'Total control' on this file. , and then BlackBerry link found the file very well... now is restoration.

  Sorry for the false alarm, but maybe this will help someone else in the future :-)

• Classic classic security wipe Blackberry blackBerry taking ages to get stuck at 98%

  Hi guys,.

  buy a classic blackberry from a friend and before they turned him over to the wire, they decided to start a security wipe and I had the phone when he was 72% (flashes on the screen when you touch the screen for a few seconds). Anyway, it took forever and I went online to read some forums and there some people waited another 5 to 6 hours. It was at about 15:00 in the afternoon. so I let him do his thing, and from 21:00 he had barely reached 87%. left there from one day to the next, but forgot to plug in for free, so the morning just after it reached 95% battery is dead. When I plugged it in to charge, he did it again, and after about 26 hours he did 98% (goes really fast to 72% and then took forever to get to 98%). got stuck on 98% for 5 hours... I know I porbably should have let it continue and maybe he would have done, but I held the power button , the screen displays 'classic blackberry' and the security wipe started again from scratch! its now been about 2 hours and its 78% (once again - it became very slow when it reached 72%)

  the classic has not the possibility of a battery pull, (since that's what some people have done according to the other forums) - so that s out of the question.

  is there anything else I can do? any help would be appreciated. the battery of my current phone is messed up and just takes 2 or 3 hours. If you really need to start to use the classic...

  Thank you

  If you had not looked http://support.blackberry.com/kb/articleDetail?ArticleNumber=000034045 then do and try again, following the instructions step by step.

  There are people having problems with the link on their systems. The procedure described above should work. If it isn't, then the problem might be with link.

  I saw cases where devices that seem by also Freemasons are recovered with Autoloaders. I'm trusting the words of others. I have no reason to doubt that an autoloader will work for you.

• Wipe the Z10 Z10 security blackBerry problem

  Nice day

  Last night at 10:30 I started a wipe of my BlackBerry Z10 security is expected to be completed at the time wherever I woke. But it is now 1:30 and it still shows the shredder icon. Would it really just that it took 27 hours (and still ongoing) to wipe the device? I don't believe it. What can I do to fix this?

  Your help will be greatly appreciated.

  Yours sincerely,

  Christopher van der Velden

  No, it's a bit long.

  Try to remove the battery for five minites, reinsert and see what happens. If the cloth continues, let it sit for a bit longer and then let us know.

• BlackBerry Z10 z10 usb keeps diconnecting after faulty security wipe

  Hello

  I just tried a security wipe and got the icon "connect the phone to the computer" when starting. In fact, the phone is blocked here. My phone usb cable everything worked fine earlier today, but now it just keeps disconnecting after 1 or 2 seconds. I have already installed the BB link and it does not recognize my phone but I can't reload, because it keeps disconnecting. Any suggestions on what I should do? Will be a great help, thank you.

  Here is the official solution for a deletion of security failed:

  http://www.BlackBerry.com/BTSC/KB33480

  If you do not link to recognize the device then I would try to load the operating system manually:

  Download the correct autoloader for your device from the first post in the thread below. You need to know your complete model number (e.g. STL100-1 (or - 2,-3, - 4) located in settings > on.) Be sure to download your model which contains the radio file.

  10.2.1.1925 OS: http://forums.crackberry.com/bb10-leaked-beta-os-f395/lengend-presents-10-2-1-1925-all-q-z-887047/

  Close the link and leave the connected device.

  You will need to unzip the file downloaded from above before you can run.  If you do not have a decompression application on your computer, you can download 7Zip here: http://www.7-zip.org/download.html

  Double-click the automatic charger that you downloaded.

  The process should take about 5 minutes or more. When it's done, you will need complete the startup process before you can connect to Link, and restore the data.

  When you are finished, you can restore your backup, although I do NOT recommend restore your backup of the settings that it is best to start with this new OS, but it is up to you. You may experience some bugs here and there to restore the passage of the backup settings. Media and Application data seem to be OK to restore.

• Z10 stuck blackBerry security wipe

  I just wiped my device security using the BlackBerry link and now my camera is stuck to the next screen

  http://i.imgur.com/KzZcxU0.jpg

  When I go to BB-Link and try to 'Reload', it asks to press the power button until the device is off. The unit get off but it gets activated immediately and get stuck at the top of the screen.

  The BB-link said it is impossible to connect to the device and therefore cannot continue.

  Can anyone help?

  PS:

  This device is provided to me by my company and is not a personal device.

  It is not finished wiping. The security wipe can take a few hours and up to 10-12 hours depending on the CASE, to data encryption enabled and the amount of data you had on the device.

• Wipe Z10 security blackBerry

  Hello

  Please help me, I reset my phone yesterday 09:00 it takes ages to complete process always showing 98% completed middle night showing.

  Please help me... . How long it will take time... .my phone with 16 GB but after 10 GB full I couldn't use my Emmanuel he was showing full memory which has reason for which I reset... Please help me what do I do now...

  ?

  Last night, when he was stuck 98% and then after 20 hours it turn 99% then I SLEEP when I got up I saw my phone turns off so I put chager at 06:00 so agaon he start security wipe one percent so now after 7 hours is show 94% what to do... in the morning, I keep my phone on the charger.

• Z10 blackBerry, I'm on my 3rd day of the security wipe... now what that?

  Hello

  I'm on my 3rd day of my secuirty wipe. The impasse to 98%. I he let it continue? Ive heard even if I restart it ill just wipe all over again. Help, please.

  Thank you

  You can try to remove the battery.

  There is a risk to the interruption of the security wipe. I don't want to imply that nothing bad will happen. Seems the worst is happening is to have to reload the OS, but I don't know if this is really the worst thing that can happen or not.

• BlackBerry sudden Z10 and serious problem with Z10 NEED HELP Please

  I have a z10, one of the first who came out in Toronto (if it is one)
  (difference), a few hours ago, I fell into a serious and sudden
  problem.

  I was able to swipe left and right between the pages of apps, even fall down
  Since the Summit, but I cannot open anything, not even not making a call or settings
  Options.

  Any time I try, for a fraction of a second, it looks like its about load
  something then nothing. (image slides to the right quickly and goes back
  each attempt)

  So I first did a reset, same problem, so I did a battery pull (15 minutes) and the problem is.

  I tried via USB to do a backup on blackberry Manager and maybe do a
  Re - install everything, but when I was invited to the password
  my camera on my PC, it told me that it was (I use a wrong password
  This blackberry on my computer 4-7 days a week, twice a day sometimes for an
  year and I have never miss typed my password, nor have I changed it)

  After trying everything to make sure that the first letter was maybe upper/lower
  cases, even my other possible phone password, nothing worked...

  On the 5th unsuccessful attempt my phone prompted me to type "blackberry", which
  I did, then I typed my password on my phone that I type in about 15 times
  one day because I put my phone in a lock in 5 minutes and has always said that he was wrong... I'm no attempt of 9/10 on and lost
  for options.

  Please if anyone can give me any suggestions, or even how do I back up my phone
  and now, or I have a previous backup of whipe form 4 months ago that I
  I wouldn't come back in the worst cases.

  Thanks in advance for your help

  Well... If you are in 9 out of 10 here and you don't mind not to restore your device, then enter the password again once and then the device should enter the device wipe mode. That will reset your device to factory setting and then you can start fresh by reloading your backup made the earlier

• Z30 blackBerry security wipe icon taped Z30

  I saved my data link BB to reset the factory settings on it. After you click reset link BB asked me to remove the phone from the computer. And wipe security with a blue icon turning light in a black circle stuck between an hour.

  I just want to know if is it normal or not? and how long will it take?

  Thank you

  I did not a security wipe in ages, so I don't know what the icon looks like these days. I would say that a security wipe can take hours to complete if there is much data on your phone.

  You might be best to leave all night to see if he is ready to leave in the morning (unless someone else can confirm that the frozen icon is not a good thing and other measures should be taken).

  I hope that helps you.

• BlackBerry Z30 sim not detected after security wipe

  Hello

  My unlocked Z30 BB does not detect the sim card after security wipe. I did hard and soft reset, but the problem still persists. Today I took it to the service center and the guy told me that the sim connector pin is defective. How could he say that without inspection? To my surprise, he also informed that I need to replace the motherboard. Can someone please give an overview on:

  ++ If these questions have been seen on Z30 (I've seen for Z10) where security wipe cause the SIM to go unnoticed?

  ++ If security wipe and connector are correlated?

  ++ The worst case if the sim card connector is broken, fill out the motherboard needs to be replaced? (I know its 80% of the cost)

  ++ Is there anyway I can defend higher up in the service center

  Troubleshooting:

  > same sim works in any other mobile phone

  > no sim card works in Z30

  > The used micro sim card is the standard sim and not cut manually.

  > Reset multiple hard / soft / volume up and down reset button did the test (equivalent to removing the battery).

  I am based in India, in Bangalore, and the unit is under warranty (only 4 months). Name of the service center is Redington India, Cunningham road, bangalore.

  Any pointer is appreciated. Thanks for your help!

  Kind regards

  Imran

  A wipe destroy a physical component such as a SIM Slot

  It's just a coincedence

  Location SIM can be bought online, but you need to know how to solder.

  I see some listed on ebay for $4 USD