BlackBerry Q10 Q10 security wipe 15 + hours

Similar Questions

• BlackBerry Q10 security wipe on a Q10 takes a VERY long time

  wipe security took 56 hours. and the status is 99%. How quickly or another way to wipe. I need help * deleted *.

  Edit: Email deleted. At any time if you provide personal information to any other Member of the community. Please see the Community guidelines and terms and Conditions of use. for more information

  Hello

  We seem to be a lot of variation in the duration of a security WIPE will take. But the reasons are not completely clear enough... and so only you can decide when it has been too long.

  Once you decide, that it has been too long, your choice is:

  1. Remove the battery, wait 5 minutes and reinsert the battery
     • In some cases, the unit will simply continue with the WIPE. In other cases, it may do something else. YMMV.
  2. Use and automatic charger to force an OS own reloading on the device (which will include a device WIPE as part of what he does).
     • The autoloader should be able to force his way beyond the WIPE running and allow a reload of the OS to occur.

  Let us know if you need further instructions.

  Good luck!

• BlackBerry Help Z10: Security Wipe - > KB33480-> no factory setting

  Hey everybody,

  I recently changed my Blackberry on the Z10 account, and I proceeded to do a security wipe. After that, the connection to the computer icon was displayed on the phone. So, I looked on the internet for a solution and kept the same finding: KB33480.

  So, I went with the steps, starting with the Blackberry link approach. Having said I reset the phone, he would have check for updates and tell me that:
  "There is no available BlackBerry Device Software updates."

  Here, the light of my phone is green.

  After I closed that, the Green led turns off, the red light quickly, then the unit starts. Logo of blackBerry on the connection to the screen of the computer again.

  I can't get this or workaround to work. I'm missing on the process described in step 6 of the workaround:

  "The smartphone BlackBerry 10 will now be off itself after 120 seconds. Shortly after the 120 seconds, the BlackBerry smartphone LED should turn green. Continue to wait after the LED lights in green, and you will be asked to install BlackBerry Device Software. Follow the prompts to install the BlackBerry software and once the installation is complete the smartphone leader and is now recovered. »

  The update password verification of updates, then goes straight to the no updates found screen instead of installing the software on the phone. Can someone help me please?

  Hey everybody. I got my Z10 work after 11 grueling hours trying to fix it. The key to implementation is to make sure that you have installed INTERNET EXPLORER 9 . Other iterations are not guaranteed, and they never worked for me once. I found a computer in my home that I was able to install IE9 on cleanly, then ran workaround. He worked at the beautfully. I'm now enjoying my Z10 a lot.

  See you soon.

• BlackBerry Q10 data wipe complete, now the options for specific contacts in his text...

  After a number of issues with my contact lists of duplication, overlap and texts sent in duplicate, level 2 at verizon support has me do a data wipe that solved the problem. now I can't make a sound, specific text for contacts. the option disappeared completely. any fix for that? Thank you!

  Hello Nancyragazza

  In blackberry 10 do not always have the possibility of placing a tone notification for each contact, in this case, we expect the launch of OS 10.2 list official and which will be accompanied by many improvements and new features, as well in other applications.

  Kind regards.

  Bravo * don't forget to give to these people who help and advise you about your questions * Can
  Accept as Solution to * comment *.

  @gutijose14

• BlackBerry software after security wipe, BlackBerry link does not identify my backup file as valid for the device

  I had trouble with my Z10, then I backed up with BlackBerry link (which seemed to work creating a file close to 1 gigabyte) then I did a cleanup of security: when I rebooted, I went through the installer until the end, then the element 'Restore' has been enabled from the context menu of the device.

  When I click on 'Restore' after few seconds the bed message "no backup is available for this device.

  Is there a function "no, really, RESTORE THIS FILE ' emergency can I call it? I don't want to have to redownload all my apps and reconfigure the whole device.

  Thanks a lot for the quick reply... I did some additional checking and I confess that sometimes Windows file permissions are strange and mysterious to me... for some reason, Windows Home Server share where I write my backups to was ' write only ' BlackBerry-link point-of-view... when I searched and had difficulties, just pick it up and copy the file, I added my user login to the official list of the users 'Total control' on this file. , and then BlackBerry link found the file very well... now is restoration.

  Sorry for the false alarm, but maybe this will help someone else in the future :-)

• Classic classic security wipe Blackberry blackBerry taking ages to get stuck at 98%

  Hi guys,.

  buy a classic blackberry from a friend and before they turned him over to the wire, they decided to start a security wipe and I had the phone when he was 72% (flashes on the screen when you touch the screen for a few seconds). Anyway, it took forever and I went online to read some forums and there some people waited another 5 to 6 hours. It was at about 15:00 in the afternoon. so I let him do his thing, and from 21:00 he had barely reached 87%. left there from one day to the next, but forgot to plug in for free, so the morning just after it reached 95% battery is dead. When I plugged it in to charge, he did it again, and after about 26 hours he did 98% (goes really fast to 72% and then took forever to get to 98%). got stuck on 98% for 5 hours... I know I porbably should have let it continue and maybe he would have done, but I held the power button , the screen displays 'classic blackberry' and the security wipe started again from scratch! its now been about 2 hours and its 78% (once again - it became very slow when it reached 72%)

  the classic has not the possibility of a battery pull, (since that's what some people have done according to the other forums) - so that s out of the question.

  is there anything else I can do? any help would be appreciated. the battery of my current phone is messed up and just takes 2 or 3 hours. If you really need to start to use the classic...

  Thank you

  If you had not looked http://support.blackberry.com/kb/articleDetail?ArticleNumber=000034045 then do and try again, following the instructions step by step.

  There are people having problems with the link on their systems. The procedure described above should work. If it isn't, then the problem might be with link.

  I saw cases where devices that seem by also Freemasons are recovered with Autoloaders. I'm trusting the words of others. I have no reason to doubt that an autoloader will work for you.

• BlackBerry Blackberry Q10 10.3.2 Z10 password ID issues

  Hi, I need help with the Blackberry ID related issues. I recently got a Blackberry from my brother who went to the army where it is limited to use only a device equipped photo of Q10 Q10. Before moving to me, it has disabled Blackberry Protect and delete his personal data and I created my new Blackberry ID associated with my email of the company. However, as has happened the weekend, I couldn't "confirm" my email of the company (Blackberry ID) within 72 hours, and I refreshed the email confirmation, but for some reason, the BlackBerry ID password is incorrect and I can't 'confirm' the new password. Now when I click on BlackBerry ID of parameters, it is said; BlackBerry locked ID
  BlackBerry ID password was entered several times incorrently. For security, your account has been locked. If you need create a new password, press Reset. When I clicked "Reset", there was a Question of recovery of the password when I recognize established when I created my BlackBerry ID. Because I can't recognize such a Question of safety, I can't go forward. Can you please what is happening or what I did wrong?

  Here is the information on BlackBerry ID of 'settings ';
  BlackBerry ID username: my email company (not my brother ID more)
  First & last & pseudonymous: my good names (not my brother more)
  Status of Confirmation e-mail: "unconfirmed".

  And here's what I did after I got on the phone;
  1. I have set up my new BlackBerry ID at the stage of initial configuration without a SIM card inside.
  2. I have never 'confirm' email (BlackBerry ID) within 72 hours. And since then, I can't email confirmation.
  3. I use Q10 with connections wifi at home & work.
  4. I finally incerted my SIM card, but I can't access the BlackBerry World.
  5. I took out my SIM card.
  6. Although I could never "confirming" State ID of BlackBerry, BlackBerry Protect is ON (enable) and I can't turn it off (keeps prompting the BlackBerry ID password associated with my email of the company and it is incorrect)
  7. I do not recognize the "recovery password (security) issue".

  I read on internet that with BlackBerry Protect 10.3.2 feature is ENABLED, data wiping is useless without the BlackBerry ID password and it always will make the phone unusable. So I'm stuck...
  At this moment, what I can do? And who instituted the "BlackBerry Password Recovery/Security Question in the first place?" I had to 'Confirm' the status of e-mail before using the phone? Can I go ahead and wipe my Q10 without knowing the 'BlackBerry ID password' or 'The password recovery Question?' I would be able to implement the new BlackBerry ID and the new password with my email of the company again? I'm just afraid that I'll do my Q10 permanently out of use. And what is locked BlackBerry ID (account)?

  Sorry for writing such a long message, but I just don't know what to do now...

  Hi all

  Last updated:
  Successfully, I received the Email 'confirm' to my company e-mail and updated the device information by resetting my BlackBerry ID password. I'm having no problem with BlackBerry Protect 10.3.2 / BlackBerry ID password.

  Kind regards
  Memejo

• BlackBerry blackberry q10 to z10 Z10

  If my daughter wanted to try my old z10, except that I gave it to my daughter who has been put in place in this regard. Girl 2 was a great work of z30. Girl 1 was a q10 I booted up the z10 and wiped. Then when I was put in place it would not girl 1 bbid as he id still recognized girl 2, so I went that disabled the blackberry Protect and thought that I could change the z10 for my daughter 1. However he won't let me. He says link bb if I want to change the owner of the device, I have to wipe the device and enter the details of the new but he does not accept, it is a problem because I did not disable protect it first or...?

  Thank you very much

  Hello and welcome to the community!

  From what you report, the device must be at the level of 10.3.2.xxxx OS, which includes protection against theft of Government mandated function. Therefore, there is only a process appropriate to separate the association between the BBID and device:

  1. Complete the initial configuration, using some credentials that are last BBID successfully on the device
  2. On the device, initiate a security WIPE, again entering the same credentials BBID
     • Spare - first of all, on the device, turn off BB Protect, entering these same credentials BBID, then initiate the security WIPE
  3. When ERASING is completed, you can use/create a different BBID with the device

  Only this exact sequence can succeed... nothing else. Any deviation, insertion of additional steps, removing steps, etc. cancels the procedure.

  But what concerns me now is the following:

  keefrto1 wrote:

  so I got that off the blackberry protect and thought that I could change the z10 for my daughter 1. However he won't let me.

  I don't understand what you were doing there. I hope that you have done step "Alternate" I mentioned above, in which case you can move on to step 3 to complete the process.

  Good luck and let us know!

• BlackBerry Q10 "no entry in this point of view".

  Q10 Auto upload new version OS 10.2.1.2102.

  The lonely No. screen text message anything. "not entrΘes in this view.

  Someone has seen this and is there a solution?

  Thank you.

  I recommend to do a Wipe of the device safety:

  To perform a security Wipe please follow the instructions below. Be sure and use the BB link to perform a backup before proceeding with the full wipe:

  http://www.BlackBerry.com/BTSC/KB33591

  Once the wipe is complete, you can restore your backup. Remember that the data in the backup can be the source of the original problem and restore can restore the problem, as well. To compensate for this, I do not recommend restoring the passage of the backup settings.

• BlackBerry Q10 someone please help me, I've been looking for 6 months but can't get one certainly answer

  @BlackBerryHelp Hi everyone, I came to the forum blackberryvietnam.net and sorry for my bad English, it's not my mother tongue . I have a few need to solve broblem:
  I have two blackberry device and I love it: z10 and q10. My z10 is perfect, everything is OK and I happy when it is used, but the other device is terrible (q10), I lost all data every time that reset it and reset when the led color is blue (z10 reset is red), when I wipe two device, z10 using the menu option and is not q10, I have searched a lot of Google but not found one certainly answer , so please tell me: my q10 is a test-phone for dev and not for sale? (blue LEDs and data loss when not reset, no menu option when wipe) or it is a device of official. Sorry for my bad English, kind glance of vietnam

  conmeokeumeomeo wrote:

  I thank Mr. sanders, but can you tell me the reason why it has led, blue

  No idea why the blue LED.

  conmeokeumeomeo wrote:

  loss of data (reset),

  If you have performed a security wipe, which will erase all data, personal, contacts, messages, etc..,.

  conmeokeumeomeo wrote:

  No parameter (wipe) is a test-phone, political, or handed over to new device? I'm very curiosity on this subject.

  I do not know. As I said, when you get the device in your hands, maybe we can find.

• BlackBerry Q10 how do I get rid of my current BB sign in and create a new one?

  My Q10 is having this problem:

  http://BTSC.webapps.BlackBerry.com/BTSC/ViewDocument.do?noCount=true&externalID=KB33652&sliceId=2&di...

  It seems to me that I have to delete my bbid which was used for my old BB and make sure I use a new from scratch, so lose all my contacts etc.

  How can I do this

  Please help someone because I'm so desperate to stop having BBM Manager of temporary error every day, so far the only way I can get around this is to keep to restart or take out the battery.  Whenever he wipes my cats and is usually really irritating.

  any help would be much appreciated - thank you

  Hey, AdaV,.

  Welcome to the community of BlackBerry Support Forums.

  Thanks for the question.

  Follow the steps in this article to change your BlackBerry ID on the smartphone BlackBerry Q10: www.blackberry.com/btsc/KB26694

  Remember to create a backup of your data in BlackBerry link that all data will be erased.

  Let me know if you have any other questions.

  See you soon.

• Z10 stuck blackBerry security wipe

  I just wiped my device security using the BlackBerry link and now my camera is stuck to the next screen

  http://i.imgur.com/KzZcxU0.jpg

  When I go to BB-Link and try to 'Reload', it asks to press the power button until the device is off. The unit get off but it gets activated immediately and get stuck at the top of the screen.

  The BB-link said it is impossible to connect to the device and therefore cannot continue.

  Can anyone help?

  PS:

  This device is provided to me by my company and is not a personal device.

  It is not finished wiping. The security wipe can take a few hours and up to 10-12 hours depending on the CASE, to data encryption enabled and the amount of data you had on the device.

• BlackBerry Q10 Q10 spyware

  Hello

  I have a security problem on my Q10. Some sort of spyware has been installed, I did a Wipe of security but I have doubts if it is deleted. Could you please help and tell me what can I do to erase all data on my BB and that system restore?

  Thank you

  @jezynka To be clear, I have confirmed that the security wipe deletes data, applications and media. _VALMONT posted a link to the procedure. If you know what kind of a security wipe you did, then I do not pretend that you have to do it again as long as you have not restored a backup that is not quite out of suspicion.

  Reload the operating system using an auto-loader also essentially remove everything on the device that previously existed, but this procedure would involve connecting to a computer. A security wipe has been the best in my opinion procedure. As I understand it, if there was malicious software on the device, it is deleted. If you don't see all the other apps user installed on the device after clearing security, then I think that all user installed apps have been removed.

  In addition, for what it's worth, setting the password was the best thing you can do, just a pity did you not have earlier. In addition to advice, make a habit of locking the device manually when you don't have direct control and you want the locked device. You can do this easily with the K shortcut key without waiting for the timeout to lock screen.

• E-mail blackBerry Q10 problems

  I now have my BlackBerry Q10 exactly 1 week. Gmail does more than a few hours. What with gmail or all the emails out blackberry e-mail? I also noticed not my tweets are displayed in the app, tweet successfully or to look at who I am, I have to log on to twitter via the browser - that literally eat my data. HELP ME PLEASE

  Hey Aqeelah_Khan,

  This article can help you with the circle of rotation in the Twitter for BlackBerry smartphones application. "When signing Twitter on the smartphone BlackBerry 10, a circle of rotation appears and does not load the Twitter account" KB34166

  Let me know if this helps.

• BlackBerry Q10 Major problem with update (10.1.0.4181)

  I tried to do the update last night (10.1.0.4181). Once completed the update let me know that I had to restart my phone (standard) that I did.

  However, the reboot happened--got stuck on 100% loading screen (sitting for about 25 minutes). Do you have a battery pull and I tried again and this time it loaded and said my update was installed successfully - but when loading, there was clearly a major issue. The hub does not (just a black screen). When I try to open anything it opens--the box appears to say THAT BBM then everything stops, and then the entire phone will be closed and reboot.

  Even if I try to leave (not load anything) it keeps restarting itself. The longest I have had on is about 2 minutes.

  The update is not complete. It still shows my most recent software like being10.1.0.238. If I try to resinstall the update it just freezes at 0% and stops after 2 minutes.

  I tried to do a security wipe but it did not work so far - sitson the screen saying an erasure of security is ongoing, then just the boots down and when it restarts all my apps are still there (even if you can not open anything).

  I also tried to plug it into my computer and try to do a factory reset on BB link, but because the phone keeps himself restart the computer continues to lose the ability to communicate. In the middle of the attempt to reset it will come with a message saying that the computer can no longer communicate with the phone (usually right at the time, it is set to zero). I tried already to many battery grips and it recharges, and nothing has helped.

  I'm running a Q10 SQN100-3. My version of the software appears as 10.1.0.238, and I had no problem with my phone until I did the update last night for 10.1.0.4181. Any suggestion at this point would be helpful I thought I want to solve my problem with a factory reset, but with this problem of communication arise each time it resets which seems to not even be an option.

  Update:

  After a few tries, I finally got a security wipe, which resolved nothing. The phone is then in a never-ending cycle of starting with the introduction of screens.

  I finally downloaded autoloader and used that to wipe the OS and reinstall. Worked like a charm and the phone now works correctly.