BlackBerry Q10 The Update delete all my device information and photos

Please I need an urgent response and useful, ask my BB Q10 for software update, then I did, after restarting the phone, I found the update erase all my contacts and photos... Please I have a very large number of contacts and images as well... advice... Thanks in advance

Hello and welcome to the community!

Via the official methods on the device (which is what I'm guessing that you have agreed), it is not supposed to erase your data. But nothing is impossible... where the importance of backups that is initiated by the user, in order to protect their valuable data. Based on what you say, unless you did some other backup before this happened, then your data are now gone and you have learned a valuable lesson (if painful) - there are two kinds of computer users, those who have lost data and those who will be. Backups, like insurance, are not a reagent or an optional activity.

Good luck!

Tags: BlackBerry Smartphones

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