BlackBerry smartphone error loading new OS - phone disappeared from data has errors

I tried to update my phone to version 4.5 OS.  It was fine when I left the computer.  When I got the phone had the DocsToGo exception error and some other applications.  The Bureau also reported that an error had been made and my data was not loaded on my device.  The name of the backup file has been listed for me restore manually.

Now, the Desktop Manager does not connect with my phone.  When I plug the phone in the Office Manager screen is greyed.  The device number is recognized and displayed on the screen but it is as he goes.

What am I doing here?  Is there a way to reset the phone and start from scratch?

Thanks for any help.

Dan

Remove the battery from the device to reboot.  Then connect to DM.  You can then reload the backup file was made using the 'file' menu in the backup/restore in DM application.

Not sure why DM does not connect again.  I hope that the restart will fix it.  Also, you can restart the computer too, if it still does not connect.

Tags: BlackBerry Smartphones

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