BlackBerry Smartphones are at - it a way to actually open a ticket with BB support and get a response?

Similar Questions

• BlackBerry smartphones are at - it a way to make the keyboard

  always do multi tap. I put in it and every once in a while (especially when I'm in my contacts) you go back to auto text?

  Anyone know a safe way to put it permanently to multi tap?

  Go to options, select screen/keyboard to keyboard in Portrait mode. It could be that? Glance at this page, there are many options available. Should find what you want.

• BlackBerry smartphones are at - there a way to remove mass Emails

  I get many emails every day.  Is it possible that I can simply delete all (or part) at once rather than individually?

  Scroll to the top of the list messages... folder view with the separator bar date more recent highlighted.

  Menu > delete all before.

• What is the best way to replace an Appasure Agent with hardware new and new computer name?

  What is the best way to replace an Appasure Agent with hardware new and new computer name?

  Thank you that's what I needed

• Scroll of blackBerry Smartphones are becoming very difficult to "BOLD" (with a pad, not a scroll wheel)

  Hello

  Scrolling became very difficult in my "BOLD", but it has a pad, not a scroll wheel, so I can't follow the spoken wheel and push solution previously in these forums.

  The symptoms are that it is difficult to get the cursor to move to the left or to the right or upwards or downwards, sometimes that it moves more easily than other times, but never as easy as it was until last week. What often happens is that I end up pressingteh pad too hard trying getting the top of the page to save the movement and thus itreads as a click instead.

  I tried to clean the buffer, cleaning of my thumb or finger, battery-out-restarted "BOLD" of countless times, tried with my fingers wet and dry...

  It seems that she has changed after an update has been downloaded, but maybe it's just my perception.

  In any case, what could be the problem and what is the solution please?

  Hello qw8,

  Welcome to the forums.

  Take a look at the knowledge base article below which may help you with your trackpad problem.

  KB29640

  Trackball, keyboard or trackpad not working only not on a BlackBerry Smartphone.

  I hope this helps. Nice day.

• BlackBerry smartphones are not emails

  As of this morning, I receive emails on my phone.  I have two accounts e-mail set up on my phone and no one receives e-mails.  I know I should be because I get them on my laptop.  I can send emails from an account, but I can't receive them.  I contacted AT & T (my service provider) and they couldn't help me.  They gave me a number of support for Balckberry (877-255-2377), but I was unable to get through.

  Hello and welcome to the community!

  I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2, each should result in a message from your BB... ( Please wait for this before moving on to the next step) :

  (1) registry HRT

  • KB00510 How to register a BlackBerry smartphone with wireless network
  • Please wait a 'registration' message reach your Messages application

  (2) remove and return Service directories

  • KB05000 Remove the maintenance book for the BlackBerry Internet Service email account in the BlackBerry smartphone
  • If you do not have access CMIME, continue deleting
  • KB02830 Send the directories for the BlackBerry Internet Service
  • Please wait "the Activation' Messages, one per already configured e-mail account, arrive in your Messages. If you have not already configured email accounts, please wait 1 hour.

  (3) restart to take batt

  • Each time a random strange behavior or slow creeps, the first thing to do is a battery pop reboot. With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  I hope that will move things again for you! If not, then you should try remove and re-add your BIS configuration for these accounts. Otherwise, you should contact your mobile provider for official support... but...

  bwhuey wrote:

  I contacted AT & T (my service provider) and they couldn't help me.  They gave me a number of support for Balckberry (877-255-2377), but I was unable to get through.

  It's very very interesting... I suspect the one who talked you to ATT was not (I'll be gentle) adequate training. Contractually, end users have no way to try to contact BlackBerry directly for anything (well, not for free). Rather, the carrier should worsen your BlackBerry case and provide you more information (for example, a file number)... but just to give you a phone number means (I'm sorry), the person gave you att, because this isn't how the support system. And it's actually a bit surprising... all the reports I've heard indicate ATT to get a best trained support groups for BB to anyone... but maybe they skate.

  In any case, if the above does not work, their ring upwards and insist that they solve it correctly. Emphasis first to be transferred to the personal support of BB dedicated ATT (I think they have such a group) because it is also a mandatory step before be remounted for BlackBerry (but correctly... not the way you describe).

  Good luck!

• Hiden images retrieve blackBerry Smartphones are BOLD 9780 - please help!

  Hello!

  I hide a few photos on my BB Bold 9780, and now I can't find them.

  I found the help for this but it works for the CURVE.

  Please can someone help me get these pictures?

  Thank you!

  Hello and welcome to the community!

  This KB describes how:

  • KB18466 Hide or show pictures on the BlackBerry smartphone

  Yes, it seems tedious, but here again, the cover-up is something to an end, then if the should not be as simple.

  Good luck!

• BlackBerry Messenger Blackberry Smartphones - are encrypted messages?

  Hello

  I was wondering if the messages I send to another contact with Blackberry messenger are encrypted or not? I was looking for this online and all I could find is that the blackberry Messenger is a wrapper of BB-PIN messaging. PIN messages are supposed to is not encrypted from what I could find online - which would mean that BBM messages are not too... I'm just guessing?

  Thank you

  Yes, BlackBerry Messenger is encrypted from end to end, because it uses the PIN messaging as its transport.

  All traffic is exclusively on the RIM infrastructure and it never leaves.
  All BlackBerry devices share a common encryption key that is used for this purpose.

• Calls from my Blackberry "BOLD" blackBerry Smartphones are blocked and asks me to enter my 10 digit number

  Whenever I try to call a number (LAN LINE) that has a block on unidentified callers, I get the message "the number you are calling does not accept unidentified calls... Please enter your 10-digit phone number"

  The funny thing is that this problem has just started to happen.  A week ago, it was fine.  When I call a number that is not blocked, my number happens correctly on the caller ID but shows as not identified.  Sometimes, it comes under the name international.

  Now, the funny is that if I put my SIM card in my Pearl, I can make calls without problem.

  There are two settings on the "BOLD" under General options.  One is called 'restrict my identity"in this case, I have it set to NEVER.  I also tried NETWORK DETERMINED, but none of them make a difference.  The other setting is called 'Show My Number' and this is set to YES.

  I talked to AT & T until I'm blue in the face.  They say that it is a problem with the phone and must be replaced.  I can hardly believe that.  I have a friend with the same phone and it has the same problem.

  I saw a few discussions about this before in other forums, but never didn't see a solution to this problem.

  It would be great to find a solution.  Oh and by the way.  Already tried to do a reset factory and a wipe of security on the phone.  No go.

  This problem has now been fixed.  Calls always show from abroad, but they are blocked is no longer.

• BlackBerry smartphones are unwilling to send SVR ent...

  I'll put up a new phone and the option ONLY available under - Setup - Installation Wizard - configuration of e-mail... is a button that says "I want to use a professional email with BlackBerry Enterprise Server account"... The button is clicked and can not be non-clicked.

  Does anyone know how to get there so I can enter my email addresses and get this thing working properly?

  Thanks for listening.

  OK, if you can, try the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2, each should result in a message to your BB to come):

  (1) dial * 228 and select option 1. Then he recompose and select option 2.

  (2) registry HRT

  • KB00510 How to register a BlackBerry smartphone with wireless network

  (3) Service reference books

  • KB02830 Send the directories for the BlackBerry Internet Service

  (4) batt Pull Reboot

  • Each time a random strange behavior or slow creeps, the first thing to do is a battery pop reboot. With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  I hope that will move things again for you! If this isn't the case, then you should not communicate with VZW.

• BlackBerry smartphones are not able to put songs on my storm... Phone not connecting

  I installed the Desktop Manager and when I click on the section media says I need turn on mass storage. I have the memory of mass, but it is not always connect. What can I do to fix this because I really want to put more songs on my phone.

  My phone is not fully install on my computer because it says there is a problem with the drivers of Bluetooth devices, I don't know what it is for, but I guess that its important. Where can I find the drivers to install on my computer?

  Any help is appreciated.

  Hello brend82 and welcome to the community of BlackBerry Support Forums.

  Take a look at this article from the BlackBerry Technical Solution Center

  KB19717 - BlackBerry smartphone is not detected as a USB mass storage device when connected to a computer

• Sync of DM of blackBerry Smartphones 'are not connected to the internet.

  I have the BB Curve 8330. I HAD DM 4.3. I bought the new computer, with Windows 7, and I downloaded the latest version of the DM. Now the message says that you are not connected to the internet. I did a lot of research today, and I do not understand much about the proxies. The only thing I see is that I listed port 80, but I see no other. I don't know if I need these two ports, and if I do, I do not understand how to find the address and add the other port. I know as little about proxies that I don't even know if I am this wording of the questions correctly! Sorry! I hope someone can help without a really complicated solution!

  Sorry that I was not back to meet and finalize this - had some seedlings to make! Finally got between this rain! I digress... Well had a few other issues with my new computer, HP have called and got help from them - couldn't even send and receive emails more. I'm embarrassed to say that the problem with my timing and electronic mail was Norton Antivirus! I had to uninstall it - that you can't even do it right on your computer, you must go to their website and get a special tool to uninstall it and when it was all finished, my e-mail has started working again and so did my syncing. I can't believe that a program like this can cause so much havoc. I know there are a lot of threads that say to deal with your antivirus, but there was a trial version on my new computer that I had not subscribed too, and even the trial were exhausted. I had checked all my settings on anti-virus, but it didn't matter. I had to uninstall all.  Thanks for your help anyway. You always learn a lot that you go when you run into problems. My own Kaspersky program is now installed, my BB is in sync, work e-mail, and seeding is finished - everything is good!

• Messages/emails new blackBerry smartphones are not displayed and no Vibration Notification

  Hey guys, I'm new to blackberry. I bought a Blackberry Curve 8520 yesterday, and I'm having some problems with it.

  Problem 1:

  New messages will not be displayed, I have to go into general messages and select "View folder" > «Inbox SMS»

  I put it to handset simply because I want to just that all my messages in the folder main message, but whenever a new message arrives I have to go to the SMS Inbox folder.

  Problem 2:

  I have the same problem with my email, I get to a new email notification, but it is no - where.

  Problem 3:

  I put my blackberry to the vibrate profile, the only time where it seems to vibrate when I get a new notification from facebook and that's it.

  Please help, thanks

  I did a hard cancel and the problem seems to have I think with messages.

  Not too sure on the vibration, just wait someone texts me I guess xD

• BlackBerry Smartphones using Wi - Fi to connect to my email, web browser, the world ap and... Well well... everything? on my 8900

  Recently, I bought a Blackberry Curve 8900 with tmobile. Now, here's the thing, I don't have a data plan of any kind with tmobile. Then, when I bought the phone I have insterted my phone and it started. Checked with my seller to make sure he made a phone call... He did it. So I knew for sure my card SIM was working fine...

  Heres where it gets weird...

  When I got home, the first thing I did was to connect to my network wireless... using a Wi - Fi connection... obviously. And from there, I went to the Setup Wizard and went through each step. When I got to the part of the Email, he gave me two options, I do not remember the two, but one of them has been "put in place of the emails through blackberry enterprise server"... or something like that. I didn't know that I didn't have a data plan, so I clicked on the second option. I went through the process and EMAIL... by WIFI. I even sent my e-mail messages free to make sure that it worked and have evidence that I received email and Xavier sent to me and others! without a data plan!

  It's what I expected... I didn't know this wasn't supposed to happen? and that BlackBerry customers were able to get by email if they have a blackberry data plan?

  Well, naturally, I thought that everything else works on a wif... like the iphone connection. Even if you don't have the 3G data plan, you can always access web, email, and aps. Anways Yes, applications communicated with the wifi network and my browser web page views on a wireless network.

  Then my myfaves dissapeard and gave a script error or something java coding. Then what should I do? I called tmobile and spend hours of troubleshooting. Finally, I am able to restore or update my OS with a PC and recover my mfaves. But now my world ap ap does not start and tells me that I need a data plan... following its my browser telling me the same thing, but also facebook. I'm like what's happening? And then when I try to set up the email... There is only one option... and that's 'email through blackberry enterprise server installation "...

  So my question is... If you take the time to read this... Why in the world any order in collaboration with wi fi and out of nowhere asked me to use a blackberry data service plan?

  daveynielsen wrote:

  So my question is... If you take the time to read this... Why in the world any order in collaboration with wi fi and out of nowhere asked me to use a blackberry data service plan?

  Because, without THE BlackBerry data Plan, you will be using your WiFi HotSpot browser, and that's all. No email, no features of data application RIM as AppWorld or the BlackBerry Facebook app.

  He worked first, because you probably remnant provisioning Service books from the former owner, I suppose (as you mentioned "checked with my salesman).

  For me, seems to be suspected of working as.

  daveynielsen wrote:

  Well, naturally, I thought that everything else works on a wif... like the iphone connection. Even if you don't have the 3G data plan, you can always access web, email, and aps.

  Not quite, you must always have a data plan for the iPhone.

• My documents, backups and favorites are now in my pictures folder. How reverse whateve I did it and get it back to normal?

  I did some looking around inside the 'computer' on my windows machine 7.  I clicked on network just to see what it was, and something began to happen.  Now, my documents, my excel spreadsheets, backups, and favorites are appearing in my photo folder.  How to make?  Removing them and sending them to the trash gets rid of them permanently and I don't want to do that.  I want to just only my images in the image file and only my documents in the documents folder.  Help, I'm not real smart PC then wouldn't someone to tell me how to get this back to normal.

  Hello

  Please go to the Microsoft Community Forums.
   
  I would ask you to copy or move the files and folders you do not want in the photo folder to the location of your choice.

   

  See the section "copying and moving files and folders" from the link:

  Work with files and folders

  http://Windows.Microsoft.com/en-in/Windows7/working-with-files-and-folders

   

  I hope this helps.