BlackBerry Smartphones backup problem

Similar Questions

• BlackBerry Smartphones backup problems

  a backup made before the 4.5 update has been installed. installed the 4.5 update. restored the phone to the original backup settings, but update 4.5 was still the version of the software. everything is good. now when I try to open the back ups on my computer, it say next .ipd file is not a win32 application. have never seen this before. any ideas.

  The IPD file is not readable or usable, from 'my computer', although it is not much more than a text file.

  If you open Desktop Manager > restore > advanced, on the left (for computer) pane, you will see a new and the command open.

  There, can you go to find the IPD file and load it?

• BlackBerry Smartphones backup phone?

  Hello, I just received my 8310 stolen and I get the 8320. I backed up my 8310, my question is can I use this return for the 8320?

  Thank you

  Hi James72,

  Welcome to the forums.

  There should be no problem in doing so.

  Please find below the link for a guide on how to do it.

  Switch to a new BlackBerry smartphone and restore data from a backup file

• BlackBerry Smartphones software problems?

  My bb 8520 curve gives me endless disputes it keeps freezing/hanging, and this stupid thing small clock appears in the middle of my screen so often that I can hardly do something, I have only 1 app on my phone because I thought he might be slowing. I have to make a traction battery @ least 3 or 4 times a day, I did a cleanup of security that it made it worse, can some help please

  Hi mako1981,

  I suggest you make a backup of your BlackBerry® smartphone and then reload the software as described in the article below:

  KB11320 - how to perform a clean reload of the BlackBerry Device Software using BlackBerry Desktop M...

  or

  KB19915 - how to perform a clean reload of software applications smartphone BlackBerry using BlackBer...

  Thank you

• BlackBerry smartphones having problems in Blackberry Curve Notifications of 9320

  Hello

  I have a problem with notifications. I read all the mails in blackberry but still notification shows the unread mails are there. But I have checked there is completely no emails unread in all ID e-mail tha I have configured. Please suggest me what should I do now to fix this...

  Hi mc_selvendran

  Welcome to the Forums of the BlackBerry Support

  Sometimes a simple restart battery pull is able to solve this problem, but always on your home screen, open the main Message box > highlight a day say today > press the Menu key > click Mark read beforehand. Finally, perform a restart battery pull by removing the battery while your device is turned on, wait a minimum then reinsert back. After the reboot, see if the problem resolves.

  This Knowledge Base can be useful to question persists:

  KB21879 : How to search messages unread on the BlackBerry smartphone

• BlackBerry Smartphones 2 problems with my flashlight. (Photos)

  OK, so I've tried everything to try and solve my problems but have not been able to do. I hope that someone here might be able to help!

  First of all, I have accidentally hidden a picture by checking the "hide" field Now how do get it back you? I had a couple of my friends with the same phone try and figure that out it and they were not able. Anyone know?

  Second, when I choose a picture to my desktop wallpaper, it shows in a larger version in the upper left corner of the image. I me remember when I was picked as my background wallpaper, the image I have zoomed in on it before asking, but used the 'back' button to remove the zoom feature. It looks ok on the screen but define it the paper painted like the zoomed image in. Now, it doesn't matter what image I chose, I get in the top left corner, zoom appears on my paper painted - although it seemed normal before asking.

  I am frustrated trying to understand these two themes out, so any help or suggestions would be appreciated!

  Hi and welcome to the forums!

  Go to the preferences of the home screen and click Reset bottom. Then select another image, the problem returns?

  To find your photos hidden:

  Follow these steps to display an image on the BlackBerry smartphone:

  If the image is in memory of the device (or Media Card)

  1. Click on memory device.
  2. Click on House.
  3. Click on user.
  4. Click on photos.
  5. Press the Menu button, then click on Show Hidden.
  6. Display the hidden images faded.
  7. Highlight the hidden picture.
  8. Press the Menu key, and then click Properties.

  KB18466 How to hide or show pictures on the BlackBerry smartphone

  Thank you

  Bifocals

• View blackBerry Smartphone email problems

  I have 3 email addresses Setup on my Bold 9900.  Last week, I must have changed something because everytime I open the messages folder, I see that my text messages.  Similarly, when I try to open all the mail files three electronic... SMS folder opens.  I know I get emails but I can not access e-mail records.  They appear but when I open them the text message folder opens.  Help please!

  Hello and welcome to the community!

  I suggest the following, in order, even if they seem redundant to what you have already tried (steps 1 and 2, each should result in a message to your BB to come...) Please wait for this before moving on to the next step):

  (1) registry HRT

  • KB00510 How to register a BlackBerry smartphone with wireless network
  • Please wait a 'registration' message reach your Messages application

  (2) remove and return Service directories

  • KB05000 Remove the maintenance book for the BlackBerry Internet Service email account in the BlackBerry smartphone
  • If you do not have access CMIME, continue deleting
  • KB02830 Send the directories for the BlackBerry Internet Service
  • Please wait "the Activation' Messages, one per already configured e-mail account, arrive in your Messages. If you have not already configured email accounts, please wait 1 hour.

  (3) restart to take batt

  • Each time a random strange behavior or slow creeps, the first thing to do is a battery pop reboot. With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  I hope that will move things again for you! If not, then you should try remove and re-add your BIS configuration for these accounts.

• Worldwide blackBerry Smartphone app problems

  I updated on my 9810 with apps, however, there is a red star on my app icon and it does not download new applications. It is said "to continue using BlackBerry App World, you need to upgrade your current version. "For more information, please visit www.blackberry.com/appworld/support '. I did, I checked my updates, and they are all up to date.

  What can I do else? I want new applications

  Thank you

  Hello and welcome to the community!

  Please try this sequence:

  (1) to remove from your BB AppWorld

  • KB10040 How to view or delete applications on a BlackBerry smartphone
  • He asks to restart the BB,

  (2) a Batt Pull reboot (power on, remove the battery, wait, insert the battery, wait), even if redundant to the one you did in step 1.

  3) install a new copy of AppWorld (on your BB)

  • http://BlackBerry.com/appworld/download
  • Yet once, if he asks to restart, do.

  (4) restart another Batt-sweater

  (5) see if it works now.

  See you soon!

• BlackBerry Smartphones backup content

  This may have been asked before, but what I want to know is when I do a backup of my 9810 using desktop software, which is actually saved? For example, it is a mirror image full of content including applications, or does it contain only emails, documents and photos etc? Thanks in advance.

  Hello Asdic_Ping

  There are several types of backup:

  • Full (all data and settings)
  • Fast (excluding e-mail)
  • Custom (only selected data)

  Source: data of smartphone BlackBerry using BlackBerry Desktop Software

  With a full backup, all your data of the device including applications and setting will be saved.

  We hope this helps.

• BlackBerry Smartphones software problem

  Hi all, I need help... today I back up my phone and new software has been installed, but when I'm offline now a message is on my cry: devide the Pocket contains software that is exclusive and confidential to the research in motion (RIM) ltp... NOW, I CAN'TUSE MY MOBILE... Help, please... k

  kate1 wrote:

  Hi all, I need help... today I back up my phone and new software has been installed, but when I'm offline now a message is on my cry: devide the Pocket contains software that is exclusive and confidential to the research in motion (RIM) ltp... NOW, I CAN'TUSE MY MOBILE... Help, please... k

  Hello and welcome to the community!

  If you cannot have the necessary buttons, then you may need to reload your OS again as something could have hurt in the process. If you try the process again, and it does not offer you different levels of OS install, you have to force. The easiest way is, on a PC (you can not do on MAC):

  (1) make sure that you have a current backup and your BB complete... you can find the instructions at the link in my auto-sig below.

  2) uninstall all the BB OS packages from your PC,

  (3) make sure you have the BB Desktop Software already installed

  • http://us.BlackBerry.com/software/desktop.html

  (4) download and install on your computer, the BB OS package you want:

  • http://us.BlackBerry.com/support/downloads/download_sites.jsp
  • If all you want are the levels of BONE, it is first sorted by carrier - the carrier supports, your search will be fast. However, some carriers are much slower than others to release updates. To really get the package up-to-date OS for your BB, you need to dig through and find all businesses that support your specific model BB and then compare the BONE levels they support.

  5) remove all copies of the SELLER on your PC. XML... There will be at least one and maybe 2, and they will be located in the same way or to (it changes based on your version of Windows) these files:

  • C:\Program Files (x 86) \Common Files\Research In Motion\AppLoader
  • C:\Users\(your Windows username) \AppData\Roaming\Research In Motion\BlackBerry\Loader XML

  6 (a) to change your level of BB OS installed (at level or lower), you can run the Desktop software and connect your BB... the software should offer the operating system package you have installed on your PC.

  6 (b) or, for recharging your BB OS level installed as well to change, work around the Desktop software and use the CHARGER. EXE directly, through step 2 in this process:

  • http://supportforums.BlackBerry.com/T5/BlackBerry-device-software/how-to-reload-your-operating-syste...
  • Note Although written to "recharge" and the storm, it can be used to upgrade, downgrade or recharge any BB device model - depends on the operating system package you download and install on your PC.

  If, during the process of 6a or 6 b, your BB has an error '507', simply unplug the USB of the BB cord and reinsert it. do nothing else... This should allow the installation to continue.

  If you are on a MAC, you are limited to only your sanctioned carriers OS packages... but can still use any level they currently have to sanction. See this procedure:

  • KB19915 How to perform a clean reload of the smartphone BlackBerry using BlackBerry Desktop Software application software

  Good luck and let us know!

• Erase data blackBerry Smartphones BB9900 problem is, the restored data to office, work - can receive e-mails, do not send

  Had problems after synchronization and backup, 9900 wouldn't restart, was able to complete wipe through restorative local mobile (Brisbane, Australia).

  restore all data desktop, everything works, receive/send txt, phone.

  receive emails, can not answer or create new messages.

  Message: 'no message service set up, you will be directed to the configuration wizard to configure an e-mail account. fact that then 'check updates'

  then ask name Blackberry user Id (email address) I entered

  then Blckberry ID password I grabbed what I thought was correct.

  I used the same password I use for the BB9900, but is not accepted, and continues to ask for ID and password, I saw that if the BB has been "erased" which a new ID? Password must be registered. Tried to register again, would not.

  I stil have a Torch 9800, I used as a phone, which still works without problem ID/password for backup.

  What can I do with the Bold 9900 so he could leave e-mail send/reply.

  Thank you

  Hello

  Coussona1943 wrote:

  I used the same password I use for the BB9900

  If by that, you mean your device lock password, these powers are separated. ID of BB is the way that you associate your BB to BB - VRD and contains accreditation is very clean, which are separate from your password locking device, your credentials from the account of electronic mail and all other things.

  It seems that you do not know your credentials BBID, forcing you to reset the password:

  • KB28685 How to reset the BlackBerry ID password by using the password recovery question

  Note carefully that the reset password email is not, for reasons of security, delivered to your BB... so you will need to access non - BB to the e-mail account associated with your BB ID.

  Good luck!

• BlackBerry Smartphones 10 problems and issues for the 8220

  Hiya,

  I got to a point where I'm a little more frustrated on my new phone that actually enjoy it, my previous phone was a XDA Orbit running on WM5, as such, I guess I've come to expect much more than phone that's good for me...

  I just got an upgrade of the O2, and since the "BOLD" was not in stock, I was sent this one.

  Anyway, here goes:

  1 SMS Message-files: is there a way I can create folders for my messages? Say, for example: "SAVED-Bob", "SAVED-Steve", etc.? At the moment I don't have a main folder of the SMS display everything and really, I don't want to save the messages in the folder "Saved messages" under "Applications".

  2 deleting multiple messages: according to the help by pressing alt while rolling on the messages of selects messages that I want to, then pressing the menu key, I would need to select 'delete selected messages '. Well, this doesn't seem to work. If I press the alt key everything I have will achieve is the trackball goes to the top or the bottom of the messages. Could someone point me in the right direction?

  3 emails sent: why are there no 'sent' folder? I expect that, with a blackberry (which is supposed to be an office-e-mail-phone), I have a kind of box to send and sent?

  memory card 4: How can I use it? The only reasonable explanation I got the phone I got a memory card has been when I took a picture and he told me that they would be stored on the MicroSD card. But how can I as a user accessing it? How can I create folders there? How can I save items such as notes out there? And if I set up a folder on the memory card with a number of word documents, PDF files and text notes, how do I access them?

  5. Security: how lock folders such as messages or send an email (let's say for the sake of the argument I want to use the same password for each of them) so that whenever I want to access my SMS messages, I need to enter a code?

  6 editing: how can I change an image after I took it to a smaller size? I used TwitterBerry to upload a picture, I just took my twitter account, but it's just sitting there, download the image (which was a 1600 x 1200 image) for about 10 minutes (with connected WiFi) and did nothing.

  7 overview of the message: I don't want to see the message on my phone! There is no way I can just display the "New Message" icon with the sender, but not preview of the message on the screen when the phone is closed?

  8 Trackball problems: the trackball does not seem to be sitting at 100% in the middle of the cavity, instead of this he is squinted slightly to the right. It is not a huge problem, but if I see a white light shining through on the left, not the right I don't really think that it is a "function". It works and everything, but it does not appear correctly / right

  9 hinge a little wobbly? The hinge has a little movement when closed (not opening), is a movement of 2mm normal?

  10 backup complete phone: can I perform a full backup of my 8220 using any piece of software (the software that comes with it has not yet touched) completely back up my phone and contacts for a simple import into another Blackberry should I need to come back to this one for ad #8 #9?

  Thank you all so much for your time and your help on this, I would really appreciate the phone, but for now I can't and I have already spent so much time import my contacts correctly I don't really want to consider changing phones...

  Alex

  Hi and welcome to the forums!

  (1) Sms messages. You can go to the queue, options, General, options scroll down

  SMS AND email inboxes: Select distinct. You will have a record for you SMS messages.

  There is not a way to save the user, I know.

  (2) for 'gang' remove hold down SHIFT and defiler scroll messages, and then press DELETE.

  You can also scroll to the date line, select menu deletes before. This will remove all messages before

  on the date indicated.

  (3) Please indicate if you are setting up that BES (server) or BIS (telephone).

  (4) memory card. The media files that you can put on the media card will save the memory of your device. Most

  the device memory smooth your BB will run. The easiest way to manage files and data on the media

  card is to use the USB cable to access the PC and BB. Open windows 'MY Computer', will come the media card

  like a flash drive. You can then load the files in the directories right through the 'drag and drop '.  If you have a software for device OS 4.5 you have docs to go. This contains word and excel and powerpoint. For a good answer on how to use it, check out this link to read the Post of JERRYD:

  http://supportforums.BlackBerry.com/Rim/Board/message?board.ID=8300&message.ID=22720#M22720

  (5) you cannot lock individual records. Password, you can protect the unit.

  (6) in the camera go to options, select photo size: large, medium, small selection.

  (7) to change the external display options:

  http://www.BlackBerry.com/BTSC/search.do?cmd=displayKC&docType=kc&externalId=KB16014&sliceId=SAL_Pub...

  8 + 9) you would have to compare with the other 8220 to see if this is a normal phenomenon, I have no access to

  a 8220.

  (10) Yes, use desktop software manager to create a backup of your phone. You can either restore

  the backup on the new phone, or use the wizard to transfer between two Blackberry switch device

  phones. This should be in the user manual.

  User Manual:

  http://NA.BlackBerry.com/eng/deliverables/3936/userguide_bb8220_gprs.PDF

  Thank you

  Don't forget to adjust your thread. Put the check mark in the green box containing your answer! Thank you

• BlackBerry smartphones "BOLD" problem Calendar Sync with PocketMac and Desktop Manager 4.6

  # The RIM case: 5499753

  I have 4 email addresses attached to my BB "BOLD".
  When I go into Options / Advanced / Default Services / calendar, I have 4 entries (all e-mail addresses).

  If I go to calendar, Options, there are all of an additional entry in "Default device" 4 as well as e-mail addresses.

  Regarding the calendar by address entries, it is divided as follows:

  Email 1) 1
  E-mail 2) 0
  Email 3) 50
  Default device) 38
  Email 5) 0

  When I try to synchronize, the desktop software sees only the #3 email that is my rogers.blackberry.net with 50 entries and sync in Outlook, resulting in a loss of events in my Outlook on my desktop. All events are still in bold.

  I can not also move all the elements of the default device and assign it to the category E-mail no. 3, which reduced from 38 to 37 and from 50 to 51.
  Once you have received an entry on the device, you cannot change the e-mail addresses associated with the event.

  Removing the servicebooks (CICAL all) the default device entry has the combined entries.

  Once the service books are sent to the device, it then splits them again.

  This seems to be a problem with the Blackberry "BOLD" operating system, or a problem of service book (since when CICAL service books are deleted, calendar entries all combine for peripheral list by default.)

  This also happens on WinXP with 4.6 DM, is not platform specific.

  OS: 4.6.0.125 & 4.6.0.134 tempted.  Both have the same result.

  Just got off the phone with RIM support.

  Here is the procedure:

  All backup data

  Do a thorough cleaning (Options, Security Options, General settings)

  Content compression set to disabled

  Save the settings

  Return to the General settings, Blackberry press button and wipe Handheld.

  Load DM and go to the backup/restore, advanced.

  Load your backup file.

  Restore only the peripheral calendar (drag the calendar on the right)

  You should be able to see in the calendar options, device default calendar with all the entries.

  Synchronize in Outlook.

  At this point, you should have all your entries in Outlook.

  Hard Reset (press left ALT + SHIFT RIGHT + DELETE and hold the button until it restarts the device)

  Go to the website of your provider BIS and remove all the entries that you want as the default calendar.

  Set the date and time on the device.

  Turn on the wireless Radio

  Return Service directories from the BIS website.

  Go to Options, advanced, default Services.

  Set default CICAL (this should be the one you really want to like the calendar by default and the only one on the device).

  Set the default CMIME if necessary.

  Add the e-mail addresses that you deleted on the BIS website.

  Return service directories.

  You should have all your e-mail addresses and no. peripheral in your calendar, by default.

  All entries in the calendar should be associated with the address you chose as the default value.

  Resync using DM.

  Note - PocketMac 4.1.25 is not supported with the "BOLD".

  This creates blockages and major sync issues.

  I have run this procedure from a computer running Windows XP with Office 2003.

• BlackBerry Smartphones Email problem

  Hello

  I had some problems with the reception of e-mails and I uninstalled the context menu. When I tried to reinstall is no longer accept the user name and password on the grounds that they are "invalid." Noted that the user can access e-mail and password for your PC.
  What can be done to remedy this situation?

  Try typing www.blackberry.com/integrate in the browser on your phone and set up your email like that.

  Let us know if that helps you.

• Acceptance surveys BBM blackBerry smartphones please - problem

  While my son waited the better part of a week to get his old phone no.. moved to a new BB... We scanned each other PINS.  They've been sitting 'pending' because he was unable to accept an invitation before phone service from on his new phone.

  Now that his service has started we are both having the same problem.  (Mine is BB Bold 9900.  It's a curve).

  BBM applications are still sitting on hold.  How do we accept?  At this point, there is no option to accept.

  TIA

  EACH of remove you the other invites

  and then both restart you... (With the BlackBerry powereddevice, remove the battery for a minute and then reinsert the battery to restart).

  Now, ANY of you add or invite the other back to BBM using the real AXIS to the other device, not the email invitation.