BlackBerry Smartphones BB of replacement, now e-mail won't install.

Similar Questions

• BlackBerry Smartphones cannot send or receive e-mails on my blackberry curve 9320

  Hi, for the last 2 days that I couldn't send or receive e-mail on my phone, I contacted vodafone and they were not able to help. I would also add that when I click on OPTIONS - SECURITY - the SECURITY STATE INFORMATION my 4 email accounts appear, could be the problem, please help if you have a soloution.

  Kind regards

  Hello and welcome to the community!

  With a strong carrier network (for example, not only WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2, each should result in a message from your BB... Please wait just before moving on to the next step):

  1) register HRT

  • KB00510 How to register a BlackBerry smartphone with wireless network
  • Please wait a 'registration' message reach your Messages application

  2) Remove and return Service books

  • KB05000 Remove the maintenance book for the BlackBerry Internet Service email account in the BlackBerry smartphone
  • If you do not have access CMIME, continue deleting
  • KB02830 Send the directories for the BlackBerry Internet Service
  • Please wait "the Activation' Messages, one per already configured e-mail account, arrive in your Messages. If you have not already configured email accounts, please wait 1 hour.

  3) restart

  • With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes.
  • See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  I hope that will move things again for you! If not, then you should try remove and re-add your configurations for the relevant accounts. Otherwise, you should contact your mobile provider to support formal... consider that you pay for your services and official support and now they seem not to be to deliver. They have even the power to escalate your case officially until BlackBerry if they can't solve it, but you have does them not you fob off the coast with things like "it seems" good on our end... they are responsible for the provision of services to you, you pay for it.

  Good luck!

• BlackBerry Smartphones active new SIM - now phone SOS only

  Hi all. Have a little problem. I had to go back to an old 9700 When my current iPhone broke. I needed a new card SIM from the iPhone using a different card. When I called Rogers to activate the SIM everything was fine for about a minute. I received texts that were pending since Sunday when my iPhone broke. I had full bars etc. Once a minute, he went to SOS only. While I was on the phone with Rogers Tech Support I have reset and removed the battery and SIM and all the things they wanted me to. Everything looks good on their system, he said that the problem must be with the device.

  A bit on the device:

  Originally with Mobilicity in 2009. Opened and used with the wind. My father then used with Rogers and Fido. Since Sunday, when my phone broke, I used SIM card of my brother-in-law (he just swung at Rogers to the wind, but his plan has always been paid until the end of September) and the BB worked very well. If it worked correctly with a Rogers SIM.

  Now, I get the same problem with my brother-brother SIM. SOS only. No connection. What happened when active Rogers SIM card must have done something to the camera itself because now it does not connect to any of them. That both SIMs work as I have tested both in my wife's phone.

  The guy on the Support of Rogers suggested that perhaps the closed phone itself - but when I enter the settings advanced for the SIM card that everything is disabled in customization... so it appears not to be locked.

  He said that I should try to reinstall the OS, but that it will block the phone and I need to unlocked again.

  Is there anything else it could be? Will reinstall the OS relock the phone? Any other suggestions?

  Thank you very much!

  Hello

  jvnanu wrote:

  The guy on the Support of Rogers suggested that perhaps the closed phone itself - but when I enter the settings advanced for the SIM card that everything is disabled in customization... so it appears not to be locked.

  He said that I should try to reinstall the OS, but that it will block the phone and I need to unlocked again.

  Is there anything else it could be? Will reinstall the OS relock the phone? Any other suggestions?

  First this... avoid this tech Rogers like the plague. He has no idea what he's talking about. All what he told you is simply not possible. Once MEP unlocked, a BB device can blocked at the factory. Nothing of what you have done or the facilities of any OS can relock a BB.

  I'd rather a complete security on the Device Wipe:

  • KB14058 How to delete all data and applications in the smartphone BlackBerry using the security option wipe

  Otherwise, a ResetToFactory WIPE:

  • KB31291 How to reset a BlackBerry smartphone to factory using BlackBerry Desktop Software Settings

  After each one, put it in the SIM card and switch on the device, and then make sure that the voice is through Rogers. Only then start to worry about getting all the data to work (if you subscribe BIS, in other words).

  If you want to get off the OS Reload path, then the easiest way is, on a PC (you can not do this on MAC):

  (1) make sure that you have a current backup and your BB complete... you can find the instructions at the link in my auto-sig below. (not applicable in your situation)

  2) uninstall all the BB OS packages from your PC,

  (3) make sure you have the BB Desktop Software already installed

  • http://us.BlackBerry.com/software/desktop.html

  (4) download and install on your computer, the BB OS package you want:

  • http://us.BlackBerry.com/support/downloads/download_sites.jsp
  • If all you want are the levels of BONE, it is first sorted by carrier - the carrier supports, your search will be fast. However, some carriers are much slower than others to release updates. To really get the package up-to-date OS for your BB, you need to dig through and find all businesses that support your specific model BB and then compare the BONE levels they support.

  5) remove all copies of the SELLER on your PC. XML... There will be at least one and maybe 2, and they will be located in the same way or to (it changes based on your version of Windows) these files:

  • C:\Program Files (x 86) \Common Files\Research In Motion\AppLoader
  • C:\Users\(your Windows username) \AppData\Roaming\Research In Motion\BlackBerry\Loader XML

  6 (a) to change your level of BB OS installed (at level or lower), you can run the Desktop software and connect your BB... the software should offer the operating system package you have installed on your PC.

  6 (b) or, for recharging your BB OS level installed as well to change, work around the Desktop software and use the CHARGER. EXE directly, through step 2 in this process:

  • http://supportforums.BlackBerry.com/T5/BlackBerry-device-software/how-to-reload-your-operating-syste...
  • Note Although written to "recharge" and the storm, it can be used to upgrade, downgrade or recharge any BB device model - depends on the operating system package you download and install on your PC.

  If, during the process of 6a or 6 b, your BB has an error '507', simply unplug the USB of the BB cord and reinsert it. do nothing else... This should allow the installation to continue.

  You can also study the use of BBSAK (bbsak.org) to perform the wipe what he is capable.

  You can also try the "skeleton OS Reload procedure" in an attempt to circumscribe the precise causal element:

  1. Load your OS "bare bones"... If everything is optional, do not install it.
  2. If the behavior is immediately, then try another OS with step 1
  3. If the behavior does not immediately, then run for as long as necessary to make you to be sure that the behavior will not occur.
  4. Add one more thing - no matter how tempting, one.
  5. If the behavior does not immediately present, and then runs for long enough to be sure he won't have the same problem
  6. Repeat steps 4 and 5 until all things are responsible or the behavior presents

  When the behavior shows up, you know the culprit... the last thing you have loaded.

  If the behavior doesn't re-present, then you know that step 1 or 2 cured it.

  If the behavior has anything, then you have probably a problem of material level for which no amount of OS or software can heal.

  You may also use these tips:

  • KB10144 How to force detect the BlackBerry smartphone using the Application Loader
  • KB27956 How to recover a BlackBerry smartphone from any State
  • http://CrackBerry.com/BlackBerry-101-lecture-12-how-reload-operating-system-nuked-BlackBerry

  If you are on a MAC, you are limited to only your sanctioned carriers OS packages... but can still use any level they currently have to sanction. See this procedure:

  • KB19915 How to perform a clean reload of the smartphone BlackBerry using BlackBerry Desktop Software application software

  Good luck and let us know!

• BlackBerry Smartphones battery discharged faster now in my bb curve 9220

  My curve 9220 gave me the minimum og backup someday bt now it starts to heat up to the top and battery low fastlu in 4 or 5 hours what to do?

  Hi akash121

  Welcome to the BlackBerry Support Community Forums

  While our BlackBerry devices can feel hot tell a long browsing session, play games, download countinous or all supported. Please press on and press and hold the Menu for a few seconds, it will appear a screen that will display all the programs running in the background, usually five will always look here (home, BBM, Message, phone, browser), appropriate to other applications. are running.

  Always try to properly close the Applications - avoid using the end key to close the applications because it just minimizes the application and let it run in the background. Instead, press the Menu key, select close or Exit to exit the application. Don't let your browser open when not in use. If programs are running in the background, it will also allow overheating and also to quick battery drainage. Please take a look at those Article I don't know that it will help you overcome your problems:

  KB14320  How to maximize the battery life and available memory on the BlackBerry smartphone. 

   

   KB31531 : BlackBerry Smartphone 7 may feel warm during operation

   

   

  Prince

  ____________________________________________________________________________

  Click 'Like' If you want to thank someone.

  If problem resolves mark message (s) as a 'Solution', so that others can use.

   

• BlackBerry smartphones I want to restore the mail that is missing!

  Hello

  Help me!

  I want to restore the mail which is missing, because I did not know that after the passage of 30 days, email is eliminated.

  Are there methods to restore it?

  I use BB to the Japan.

  I visited a few special restoration contractor, but I can't find anything.

  I am involved because I wonder that there may be some methods.

  (I forgot to get back to the top)

  Hey sakimono21,

  Welcome to the community of BlackBerry Support Forums.

  Thanks for the question.

  My apologies, without a backup there will not be a way to restore e-mails.  You have e-mail messages saved on your computer or your webmail?  If you do, you can send to yourself and they will be received on the BlackBerry smartphone.

  Let me know if you have any other questions.

  See you soon.

• BlackBerry Smartphones how I respond to e-mail

  If someone sends me an email and I hit the reply button, I'm allowed to type my response, but the only choice I have when I want to send, "Save draft" or DELETE.  When I read the FAQ, it indicated that I must go to the individual name who sent me email, hit dial and then send.   Before resetting and updated my BB software, I could answer without problem.  Is there a setting I'm missing somewhere?   Chuck

  Hello and welcome to the community!

  I suggest the following, in order, even if they seem redundant to what you have already tried (steps 1 and 2, each should result in a message to your BB to come...) Please wait for this before moving on to the next step):

  (1) registry HRT

  • KB00510 How to register a BlackBerry smartphone with wireless network

  (2) remove and return Service directories

  • KB05000 Remove the maintenance book for the BlackBerry Internet Service email account in the BlackBerry smartphone
  • KB02830 Send the directories for the BlackBerry Internet Service

  (3) restart to take batt

  • Each time a random strange behavior or slow creeps, the first thing to do is a battery pop reboot. With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  I hope that will move things again for you! If not, then you should try remove and re-add your BIS lines for these accounts.

• BlackBerry Smartphones how a selection of e-mail of changes to the installer?

  To set up my 8330, I selected the option for emails go directly to my Blackberry; However, I believe that now I would have been better served by selecting the option for email being "redirect" to my computer at home.  How can I go about changing the redirector option?

  Thank you

  SedonaBob

  In your PC go to control panel of-> click on Add / Remove Programs-> select-> Blackberry Desktop Manager-> click on change / remove-> click on edit, then instead select the check box for Blackberry Internet Service, check the box next to Enterprise Server/redirector.

• BlackBerry Smartphones (curve BB 8310) how to make BB IM installed on my curve w / a MAC? GRRRRR

  I need help for BB IM installed on my curve, download says I need to use the Desktop Manager.  I have a mac, not a desktop computer, I need the software or another download, im confused?

  Hi ness 23,.

  You can download BlackBerry Messenger by going to http://mobile.blackberry.com using your BlackBerry smartphone. You can find in the section "Staying in touch".

• BlackBerry Smartphones missing BIS on the e-mail configuration option

  When the phone started there was an option to configure the e-mail via BIS or BES. I had to cancel because I wasn't sure of what was our e-mail configuration. Now that I'm going through the Setup Wizard > e-mail setup only 1 options appears for the email of the company. How and where can I I install this feature for BIS since we do not have a company server.

  Thank you.

  You can try to restore the missing option by the reinstatement of your device. Go to Options | Advanced options | The host routing table. Select the "BOLD" in the list entry, hit, you're menu button, then choose Save now. Subsequently, reset your unit by removing the battery for 1 minutes and replace it to let the device will restart.

  If that is not to bring the options you can configure a BIS account via your BIS carrier Web site: http://supportforums.blackberry.com/rim/board/message?board.id=8300&message.id=13773

• Help blackBerry Smartphones! I lost my e-mail icons

  I removed my Sim Card (and the battery of course) to test another phone.  When I replaced both and turned on my ATT BlackBerry "BOLD", my 2 Email account icons were passed many times the original shortcuts and then menu the full menu of the icon.  I went to the configuration and e-mail accounts are still displayed as active.  I even deleted and restored one of the accounts, but the situation has not changed.

  A fact, I hid sort icons?  Anyone know what could be the problem?

  Everything else seems to work ok.  That said, the profiles icon has disappeared at the beginning but reappeared when I plugged the phone on the charger USB (why would it?).

  Hello and Welcme cmmunity supprt frums!

  Go to the ICON of your OPTIONS

  ADVANCED OPTIONS

  HOST ROUTING TABLE

  Press the MENU button-

  Press REGISTER NOW

  ENJy your BlackBerry!

• BlackBerry Smartphones cannot send or receive e-mails from 10/23

  Lost all connectivity e-mail to my e-mail account on Roadrunner (socal.rr.com).  Tried to validate my account from the smartphone and also on the Blackberry site.  The email validation fails - has provided no further details.  Have made several unsuccessful attempts to validate the account and have checked that I provided correct email account information.  Also have restarted the unit several times.  Don't know what I can do.  He had to deal with that.

  You can try to delete the email, removing the service books so that e-mail, then put in place again.

  Another idea, if you use a password to connect and the service has two factors optional security, go to that and the new.  Alternatively, if you use the method of the two factor, shut it down and test.

• BlackBerry smartphones can not change my e-mail address

  I have a new e-mail and do not change it on my Blackberry 9800.  When I enter my username and password, I get the same message "your device has encountered a problem with this application server.  Seleck OK and repeat the action to try again. "Had this tent for several weeks now.

  Hello and welcome to the community!

  Please try this link from your BB browser:

  • www.BlackBerry.com/Integrate

  See if that allows you to configure your email accounts. If this isn't the case, then communicate with ATT for formal support.

  Good luck!

• BlackBerry smartphones must be replaced 9380 curve?

  So I have a Blackberry Curve 9380 - a touch - and I have encountered a few problems. I had dropped the phone and it caused touch screen issues such as all of the part of the right end (the part where is back button) is dead and a reagent at all, as if this isn't there at all. Now I don't know what to give to replaced the digitizer or real full screen? I don't want to not tk get all replaced due to personal problems, but please help someone!

  Thank you in advance!

  Ignore this one there is a mistake in the spelling

• BlackBerry Smartphones help set up personal e-mail accounts

  Hello

  I am sure you have answered this question than a gazillion times, but I just bought a second hand Curve 8900 after losing my Bold 9780, I restored my last backup to the phone that's fine, but I don't get the emails.  When I go in the Setup Wizard, the only option I have is "using a professional email with Blackberry Enterprise Server account."

  I myself have snookered by my last backup is restored and now it won't let me "add new accounts?

  Thank you

  Kate

  You need a plan of data at the appropriate level of complete BB... generic data plans do not include the services of e-mail on a BB. You need to talk to Vodafone.

• BlackBerry Smartphones changing business of internet e-mail e-mail

  9700 Rogers wireless V5.0.  The only option available for mail in the Setup program is "I want to use a work with BES email account' and it is pre-selected.  I searched through the knowledge base and remove CMIME and pulled CICAL service book of.  However, I use Desktop 6.0 (latest version) on Windows 7, and the instructions in the knowledge base for change at the level of the Office are only for versions 3 to 5.  I can't find any for V6.  So far, no change to the installation menu.

  I missed something?  Thank you

  Jim

  Make sure you have a blackberry data plan and try this:

  Since the device, go to mobile.blackberry.com
  Scroll to connect and click Send.
  Click on join now for the e-mail service you want to add and see if it works.

  If some policies BES is still there, you can erase it by going here - method 3

  http://BTSC.webapps.BlackBerry.com/BTSC/search.do?cmd=displayKC&docType=kc&externalId=KB14202