BlackBerry Smartphones BBM is gone on my 8310 and I don't use the desktop software nor have I tried to load the beta version from 5.0

Similar Questions

• Recent updates box of blackBerry Smartphones BBM is gone?

  If the box is gone I don't know how it happened, it didn't come back. I want to go back! Please help me, I think that I probably pulled an option to do is go away, cause I tried to screen grab something at the same time so im not sure! Please help me, I'll be sad if I can't get it back

  I'm not aware of a way completely and permanently hide the BBM updates.

  Yours are perhaps empty just to find out how. If you change your own personal message in BBM in your profile, is it not showing in the update section?

  Have you tried a reboot of the simple device (powered on, remove the battery, replace and reset)?

• BlackBerry Smartphones BBM is gone!

  DL and installed new platform of BB (7.0 I think?) My BBM has disappeared and I can't reinstall it from the App Store...

  Help!

  1. on your home screen, press Menu > SHOW ALL, so that ALL DISPLAY is checked.
  2. look in EVERY folder on your device... Applications, instant messaging, downloads, etc.
  If you don't see it still, look at the Options > device > Applications. Do you not see it listed there?

  You see it listed as installed? From there delete it and reinstall by my instructions above.
  

• BlackBerry Smartphones BBM disappeared after the 7.0.1 update

  I've updated BBM from version 7 to 7.0.1. After the reboot, I found that my BBM was gone. I checked my world in Blackberry World, to see that it is installed, but it was gone. So I had all my BBM Messages messages. Make a restore from a previous backup has not resolved the problem, 7.0.1 remained. I had to reinstall version 6 to BBM. Version 6 installation means that I've lost the BB voice that came with v7. Nobody knows where and how can I get the previous version 7.0.1. IE version 7?

  Hello Ramiji

  You can try it again once, it might be useful. all making the first first delete BlackBerry Messenger of your device, for this on your home screen to go to Options > Device Application Management > locate and remove BlackBerry Messenger from there.

  KB10040  : How to display or remove installed application on a blackberry smartphone 

  After deleting to do a battery pull reboot as this device on remove the battery wait a min. then reinsert back. After the reboot of your Explorer BlackBerry browser to www.blackberry.com/bbm to download the most recent available for your device.

  If even after the installation, you are unable to locate the BBM on your Homscreen try this Knowledge Base, which could help:

  KB23968 BlackBerry Messenger icon disappears from the home screen of the BlackBerry smartphone

• BlackBerry Smartphones BBM

  I've updated the BBM and now I'm stuck with Server error message. Help, please. I use a BB Bold 9790, OS 7

  Hello jaqpaw

  Welcome to the Forums of the BlackBerry Support

  You are able to use BBM before this update without any problem?

  If you are then try reinstalling BBM who may help, do that on your homescreen go to Options > device > application management > delete BlackBerry Messenger in the list.

  KB10040  : How to display or remove installed application on a blackberry smartphone   

  After deletion to perform a battery pull reboot by removing the battery while your unit is powered and then wait a min.  and reinsert back.

  Your device can take a long restart, then use your BlackBerry browser and navigate to www.blackberry.com/bbmdownload and the most recent available for your device. After reinstalling see if that helps

• Download blackBerry Smartphones BBM 7.0.0.126

  Hello

  I have a blackberry curve 8520 with OS v4.6.1.314 and I currently have the blackberry messenger (5.0.2.12) version I tried various links to try to download the new version of BBM, but none have so far worked, I can choose the download, but when the reboot is finished I find myself with the same version, and nothing has changed. The new version of BBM is available on my device and if so how can I download it?

  Help would be greatly appreciated, thanks

  Hi JJ412

  Welcome to the Forums of the BlackBerry Support

  Sorry but right now BBM version 7.0.0.126 is not available for OS 5, as everyone talks about I think RIM will release soon before or after Christmas, so please wait until you get a notification on your device on the BBM upgrade.

  Prince

  ___________________________________________________________________________

  Click 'Like' If you want to thank someone.

  If problem resolves mark message (s) as a 'Solution', so that others can use.

• BlackBerry Smartphones BBM icon disappeared...

  All of a sudden I have no BBM on my 9670. I tried to download it again, but the message said that my (OS6) operating system is not supported. I check the OS updates and I'm using the latest version for my device. Help, please. I need my BBM!

  You have no BBM, or there is no BBM icon?  Let's first make sure you he disappeared completely from your phone, then we'll see it reinstalled.

  From your home screen, go to Options > device > management applications and air to BlackBerry Messenger.  If it is listed in the list, select it with the cursor, press the menu key and select Remove.  Now that we are sure he disappeared, the battery while your phone is turned then replace it.

  Your next step is to go to www.blackberry.com/messenger from your phone's browser and download it again from there.  Try and see if you get the same error message.

  Let us know if that helps you.

• BlackBerry Smartphones BBM deleted not being not able to download

  HII, I have the Curve 8520 with OS 5. I tried to upgrade my BBM when because of an emergency, I had to cancel the download. After that the BBM worked well for as 15hours. It was when I tried to open a BBM group which was shown a restart option. I rebooted after what uninstalled the entire application. I can't find it on the app world. Or when I am trying to reinstal it is installing. It displays an error. Everything else works fine. Can you people suggest a solution or give the name and address of the nearest BB service center in Delhi. Thank you!!

  Hi Arun,

  Welcome to the BlackBerry support community forums.

  BBM 7.0 is not supported for OS 5.0 device, but it will be available sometime next time. You can download and install the old version from this link-

  http://mobileapps.BlackBerry.com/DeviceSoftware/entry.do?code=bbm6

• BlackBerry smartphones, I can't in my sms and email messages

  It's happened several times, somehow my BlackBerry won't let me enter my e-mail or sms and shows me a message that says: Eception exception: DSSMA: State not valid (5): 10

  What should I do to stop what is happening?

  Please I need your urgent assistance.

  Thank you very much

  Hello and welcome to the community!

  There is virtually no diagnosis of those - they are the equivalent of random errors in Windows for which trace the root cause is futile. Basically, here's the last out in the programming code - some event occurred for which there is no event handler in the code. The patch is an update of the code that handles the event... but, again, what is the event is almost impossible. So, there are a few things to try:

  Sometimes, the code simply is damaged and needs to be updated - just like a reboot:

  • Each time a random strange behavior or slow creeps, the first thing to do is a battery pop reboot. With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  If it doesn't boot properly, then you need to try Safe Mode:

  • KB17877 How to start a BlackBerry smartphone in safe mode

  There may be a code updated to the value of the carrier - check out them through this Portal:

  • http://NA.BlackBerry.com/eng/support/downloads/download_sites.jsp

  The toughest possible causes are a bad application behave. To find it, there are two options. Is to see if you can read the log file:

  Go to the home screen. Hold down the "alt" key and type "lglg". (You won't see anything as you type). This will bring up the log file. Scroll down (probably a lot of pages) until you see a line that says "eception execption. Click on this line. The application name will be in the info. Alternative methods to implement the newspapers are in this KB:

  • KB05349 How to activate, view, and extract the the event logs on a BlackBerry smartphone

  The other method is to remove the apps one at a time, wait a while between the two (I usually recommend a week), until the problem stops... revealing the offending application. Yet another method is to recharge the BB OS itself, leaving little time between the addition of other applications on the BB in order to be able to determine exactly what is the cause.

  Good luck and let us know!

• 2 blackBerry Smartphones newbie questions: do I need it, and how I spoil my phone?

  Sorry for the newbie questions:

  My IT has already set up my phone to receive email from their Blackberry Enterprise Server.

  (1) do I still need to install the desktop software?  Given that I can transfer files via Bluetooth from my laptop and my contacts/calendar/notes are stored on the Exchange Server, is there any point?

  (2) if I do not need to install it, given that my email is already working with BES, and the Office installation configures email settings, how do I keep the new Desktop install to mess up the current configuration of e-mail?

  Of all the notes of support on the software, looks like more trouble whereas at this stage.  I really need to treat it?

  Thank you.

  Janimal

  Hi and welcome to the Forums!

  Janimal wrote:

  (1) do I still need to install the desktop software?  Given that I can transfer files via Bluetooth from my laptop and my contacts/calendar/notes are stored on the Exchange Server, is there any point?

  There is not much need of DTM, but it is convenient to update the OS of your BB. Sometimes there will be releases of minor bugs corrections and such to your BB - DTM will be meaningless and install them, while updating wireless could not detect them. For a major OS update, you want DTM, as it will do a backup/complete restoration of your BB, including configuration settings, and others so that you don't have to redo those. But, to your e-mail, calendar, contacts, etc. - you are right, it is useless given that your Exchange Server is actually your master with your BB being actually a backup of that (in a sense).

  In addition, USB drivers (which are part of the package DTM) are necessary in order to charge your BB via your laptop USB. You can download and install all the USB drivers if this is the only part of the DTM you want.

  Janimal wrote:

  (2) if I do not need to install it, given that my email is already working with BES, and the Office installation configures email settings, how do I keep the new Desktop install to mess up the current configuration of e-mail?

  When you install it, it will ask if you are in a company - say Yes and it will install properly. Installation when your PC is connected to your corporate network and your Outlook is open. Who will get the best and fastest configuration. When you install, do not let it select the functions of auto-launch... If you wish, attach your BB and manually run the DTM.

  Of all the notes of support on the software, looks like more trouble whereas at this stage.  I really need to treat it?

  Thank you.

  Janimal

  Basically, on the whole, I vote 'YES'. You get the USB charging. You can save if you wish. You get the device OS and other updates. Most of the reported problems are people using it to synchronize via USB things - you won't do that because most of your stuff will be syncing via BES OTA. Other things, you can simply drag-and - drop (music, videos, etc.). .. .follow these instructions (use the latest 5.0 DTM):

  http://supportforums.BlackBerry.com/Rim/Board/message?board.ID=BlackBerryDesktopSoftware&thread.ID=3...

  DL the latest version here:

  http://NA.BlackBerry.com/eng/services/desktop/

  Good luck!

• BlackBerry Smartphones BBM icon has gone and blocked my phone!

  I recently downloaded the new update for BBM. To find once installed the icon disappeared. I look everywhere and found that his truly disappeared. I read the reviews on App world and its happened to many more people. The problem is that this bug also blocks other applications that are linked or are invited to make a link to BBM. I did now of many pulls batery to restore my phone! Please let me know ways to solve this problem.

  Thank you very much.

  1. Then, go to Options > device > Applications and scroll the Messenger app and do not click it, just highlight it. Click Menu > delete and remove the application.
  2. Now, do a restart: with the BlackBerry device powered on, remove the battery a few seconds and then reinsert the battery to restart.
  3. Finally, use your BlackBerry browser to go to www.blackberry.com/bbm and download/install again the Messenger application.
  4. After installation and reboot if necessary, check your instant messaging, or downloads of the application folder.

• BlackBerry Smartphones BBM & Blackberry internet service

  Hello.
  Ive had my curve of blackberry for about 2 months now, and yesterday and now my BBM and Internet left for no reason at all.
  IM on contract with virgin and have BBM & unlimited Internet.
  How can I fix it?

  Hi abeddow,

  Welcome to the community,

  Please refresh your Service book how clear and refresh the service book database if the BlackBerry smartphone cannot send or...

  Exercise also a battery pull on restart and then see if the problem resolves.

  Prince

  Click 'Like' If you want to thank someone.

  If problem resolves mark message (s) as a 'Solution', so that others can use.

• BlackBerry Smartphones BBM for all smartphones?

  Is it true that the Blackberry messaging service will be available for other smartphones (Android, Apple etc.) as well?

  Hello

  'All' was perhaps too broad, here's their official website:

  • http://us.BlackBerry.com/BBM.html?lid=us:BB:BBM & Cal = us: bb:bbm

  Good luck!

• BlackBerry Smartphones BBM resources missing files

  After a recent upgrade of my BBM icon label changed to net.rim.bb and when I click to send a BBM I get tell screen: Eception missing Exception of resource files.  How can I fix this?  I am running OS 6.0 Bundle 2647.

  Thanks for any help.

  Hello and welcome to the community!

  I recommend that you remove, then reinstall BBM:

  • KB10040 How to view or delete applications on the BlackBerry smartphone

  To reinstall, please see this KB:

  • KB17625 How to install or transfer has already purchased apps from BlackBerry App World for BlackBerry smartphone

  Otherwise, you would probably look much more drastic measures - WIPE, OS Reload, BBSAK Wipe/Reload, etc..

  See you soon!

• BlackBerry Smartphones BBM works do not: /.

  Hello

  I recently bought a sim free, the brande new bb curve and I use my sim card contract with vodafone which was formerly on a HTC sense, texts and calls work, but bbm and navigation are not, my bbm pending (awaiting authorization) when I add my friends and people do not receive requests, HELP!

  Unlike your old model HTC, BlackBerry smartphones require a BlackBerry data Plan or Plan BIS. You will need to call your operator and ask for the service to be added before BBM could be used.