BlackBerry Smartphones BlackBerry 9360, factory reset

Hello
I forgot my password on the password keeper. I tried to call back but nobody does.
I have a problem with blackberry protect. I don't understand what's happened with it.
I have a problem with the blackberry app world, too. I don't understand why I can't open up my world and download applications. Error ID 30702.
So I want to reset my blackberry to factory. If I have the reset, I lose. Password keeper will be in my blackberry after I reset it?
Thank you.

Hi and welcome to the forums!

Resetting to the factory command will remove completely all the software on the device.

You need to reinstall the OS device you can guard password option to reinstall. This is a new installation and will not have the password information stored.

Thank you

Bifocals

KB31291 How to reset a BlackBerry smartphone to factory using BlackBerry Desktop Software Settings

"Warning: ". The following procedure deletes all the data on the BlackBerry smartphone. Back up the data before you perform the procedure. For instructions, see the documentation of the product for the BlackBerry smartphone model. »

Tags: BlackBerry Smartphones

Similar Questions

  • BlackBerry Smartphones how can I do a factory reset without going into the blackberry software?

    Hello

    My Blackberry Curve 8520 I just "App Error 523".

    Whether the bust means that I have to do a FACTORY RESET, but I was wondering how to do this without using the Blackberry Desktop software?

    I wonder if the blue keys inside Blackberry anything on this subject.

    What blue keys inside?

    You'll need a Windows PC. Period.

    (1) make sure that you have Blackberry Desktop Manager installed.
    http://NA.BlackBerry.com/eng/services/desktop/
    (2) on your PC, go to start > run and copy and paste the following line exactly (i.e. with quotation marks):

    'c:\program files\common research in motion\apploader\loader.exe' /nojvm

    (3) the Application Loader Wizard will appear - click on "next".
    (4) in the ' connection: ' drop-down menu, you should see "USB - PIN: UNKNOWN". Click on the button "next".
    (5) you should see a list of applications ready to be installed for your Blackberry. Press Next and finish, and that you are well on your way to get your Blackberry to life. Congratulations! Just unplug and let the process finish completely.

    NOTE: If you do not display the list of applications mentioned in step 5 and instead to see the message "the Blackberry Desktop Software has no Blackberry Device Software for the device you have connected to the computer. Contact your wireless service provider or system administrator', then you must download the Blackberry operating system for your support and your device.

    BlackBerry Device Operating System downloads: http://www.blackberryforums.com/blackberry-device-specific/
    Simply select the model of the device in the list and download the latest version. Install this download and follow the steps above again and you should be on the right track.

    *****************
    IF the above does not work or help, you need to use JL_Cmder to wipe the device and then load the operating system on the device. Follow the instructions here:

    Download JL_Cmder http://www.blackberryforums.com/rim-software/18789-jl_cmder.html
    or download BBSAK http://bbsak.org/download.php

    If JL_Cmder does not work, you can try this:
    KB10144, http://www.blackberry.com/btsc/KB10144
    and this: KB20371 http://www.blackberry.com/btsc/KB20371

    Additional information:
    http://www.BlackBerry.com/BTSC/KB24395 "Error 523", "App Error 523", or "JVM 523" is displayed on the BlackBerry smartphone

    Item number: http://www.blackberry.com/btsc/KB10144
    KB10144 how to force detect the BlackBerry smartphone using the Application Loader

  • BlackBerry curve Smartphones factory reset 8320

    Please can anyone remember how, at the factory reset prompt cmd user on PC

    John

    Read this article from RIM's Knowledge Base to reset your device to factory settings.
    KB18998 How to reset a factory default BlackBerry smartphone

  • Phone of blackBerry Smartphones is blocked all by doing the factory reset

    My phone does not have to do a factory reset. He said erasure of information-do not remove the battery until the erasure is complete.

    What should do now?

    It is gr8... !!

  • BlackBerry Smartphone factory reset

    I'm trying to factory reset my BB curve so I can give it to my niece and I can't find how anywhere on it, Please HELP!

    I don't know why you would need register your device and do all these steps you provided previously.

    If your having trouble finding the option just apply a password and enter 10 times incorrectly. That he will wipe away.

    If your device was a BES, I would suggest a factory reset to remove all political. Just open with desktop 6.1 - 7.1 software. Go to help > resources > support tools > factory reset.

  • BlackBerry smartphone Curve 9360 sometimes warms us up a little bit and the battery is discharged

    Hi, my blackberry 9360 is sometimes a really weird thing. Once a week, after that I used the device to check email, check facebook or even simply by removing the door in leather and put it right back it drains the battery at a very fast pace and hotter than usual. I'm not aware immediately, but when I use the unit 3 hours later for example the battery is almost all gone and the unit is warmer than usual. Please not that it is warmer, but at a level acceptable, just as if it had been used during this period of time, not overheating. I charge the unit and check the activity monitor application and the CPU was mainly used by the... Idle CPU. The part of the device that heats is not the battery, but the device itself. It is rather annoying because I don't know when it will happen again. The only email account, I have installed is a Hotmail account and it goes as well with wifi on and outside. Someone has an idea it might be? Thank you in advace for help. Best regards, Alexander

    Hello alexandrejv

    Welcome to the Forums of the BlackBerry Support

    Are sure you you are in an area where you have a good network coverage signal strength or if falls frequently.

    While our BlackBerry devices can feel hot tell a long browsing session, play games, download countinous or all supported. If we hold the Menu for a few seconds, it will open a screen that will display all the programs running in the background, usually five will always be there (host, BBM, Message, phone, browser) you can always check if any other applications. run in the background.

    We should always try to close Applications correctly - avoid using key end to close the applications because it just minimizes the application and let it run in the background. Instead, press the Menu key, select close or Exit to exit the application. Don't let your browser open when not in use. If programs are running in the background, it will also allow overheating and also to quick battery drainage. Please take a look at those Article I don't know that it will help you overcome your problems:

    KB14320 How to maximize the battery life and available memory on the BlackBerry smartphone. 

     

     KB31531 : BlackBerry Smartphone 7 may feel warm during operation

     

    But, if you feel that this device heats up more then average, then you should visit your service provider for assistance.

  • BlackBerry 10 what is the factory reset (erasing data) on the BB10 devices?

    Hi, I saw this article on the uselessness of resets factory Android.

    "Wipe factory" on Android devices is not actually get rid of your naked selfies - FierceCIO

    So my question is, are the BB10 factory resets any better?

    What is the security of any kind on a BlackBerry?

    A wipe of security on a BlackBerry10 device will delete all personal information, images, data, preferences, etc.

  • BlackBerry smartphone App error 200 reset on a bold 9900

    Hey guys,.

    I have a Bold 9900 IE error app 200 reset. Ive tried many things even through some of the forums to find a solution, but none of them helped me. Ive tried several different things to take out the battery, try to boot in safe mod (doesn't let me same), OS, downgrading the OS upgrade. Even to the point where I downloaded a program called 'BMSAK' to wipe the phone and reinstall the OS. After the failure of the phone, it displays an error 507 reload software, which means put an OS, so I did then the App error 200 has reappeared.

    I don't like what's happening to my phone data, I want to just my phone in working condition.

    Help, please

    Thank you

    Hi all

    I found a solution. It fixes several of my 9900 and a Curve 8300.  hope this helps someone.

    1. connect the BlackBerry to the computer via a USB cable.

    2. open the file loader.exe c:\program files\common files\ apploader

    3. click through the application loader to start the loading process (don't check no back ups)

    4. once the loading process reaches this step 3, remove the battery from the BlackBerry to force an error App error 507.

    After that the phone starts with a 507 error, follow the steps listed in:

    www.blackberry.com/btsc/KB18998

    After perfmorming the factory reset when it starts up (loading bar) check for updates for your device VIA Online

    www.BlackBerry.com/updates

    If you have no response to problems and I'll try to participant

  • BlackBerry Smartphones Blackberry ID password reset email does not contain a link to reset the password!

    I'm having the same issue that this guy had in this forum (which appears not to be a solution?): http://supportforums.blackberry.com/t5/BlackBerry-PlayBook/Blackberry-ID-Password-Reset/m-p/1745415#...

    Basically, I'm trying to reset my password for my Blackberry Curve Blackberry. I receive a password reset email when I ask, but the email does not contain a link to reset my password. ALL of the email is the following:

    "This email has been automatically generated. Please do not respond to this e-mail.

    If you have not previously indicated that you wish to receive emails from Research In Motion Limited or its affiliates about exclusive offers and updates on BlackBerry products and services and you want to do, please click here.

    Research In Motion Limited, 295 Phillip Street, Waterloo, Ontario, Canada, N2L 3W8

    © 2012 research In Motion Limited. All rights reserved. BlackBerry®, RIM®, Research In Motion® and other trademarks, names and logos are the property of Research In Motion Limited and are registered or used in the United States and the countries of the world. »

    Does anyone know what is the problem? It is not my web browser which distort the enamel - I tried to retrieve the email from Firefox, Google Chrome and Internet Explorer.

    It is very strange indeed... with only 2 causes possible I think.

    (1) your e-mail (on your PC) application blocking the link provided in the email... a lot of apps email will do that and sometimes you have to replace them. If you have another interface to use (for example, webmail interface, GMail and Outlook), then try the other and see if that helps. According to the messaging environment (for example, private corporate e-mail system), it is also possible that some bridge along the trail is stripping on the necessary link for safety.

    (2) the installation of e-mail to reset is actually broken, and enamel does not contain what it is supposed to. If this is the case, then it requires a formal attention to the RIM. The only way to achieve this is for you to contact the Association and to degenerate the RIM of your case.

    Good luck!

  • BlackBerry smartphone Curve 9360 battery

    Info on the device

    Your carrier:

    Smart phone BlackBerry 9360 (3G, Wi - Fi)

    7.0 bundle 1680 (v.7.0.0.353, platform 8.0.0.388)

    Apps and free space

    File for free before the removal of the battery: 135969061

    File for free after battery remove: 136850669

    Installed apps and their version:

    Bey2ollak - 0.0.8

    The system of blackBerry 7.0.0 software - 7.0.0

    BlackBerry App World - 2.1.4.13

    BlackBerry Maps - 6.1.0.24

    BlackBerry Messenger - 6.2.0.44

    BlackBerry Podcasts - 1.5.0.47

    BlackBerry Protect - 1.1.1.29

    BrickBreaker - 7.0.0

    Browser - 7.0.0

    Calculator - 7.0.0

    Calendar - 7.0.0

    CaptureIt - 1.4

    Clock - 7.0.0

    Contacts - 7.0.0

    Documents To Go - 3.0.0.115

    Email configuration app - 7.11.0726.1505

    Facebook - 3.0.0.17

    Explorer - 7.0.0

    Help - 4.0.0.12

    Homescreen - 7.0.0

    Media - 7.0.0

    Notepad - 7.0.0

    Messages - 7.0.0

    Options - 7.0.0

    Password Keeper - 7.0.0

    Password Lock - 7.0.0

    Phone - 7.0.0

    Installation - 7.0.0

    Social RSS - 2.0.0.39

    Tasks - 7.0.0

    Twitter - 3.0.0.24

    Voice dialing - 7.0.0

    WhatsApp - 2.7.6401

    World Mole - 7.0.0

    YouTube - 1.0.0.43

    Question

    I bought this unit on 29 February. A few days later, I noticed the battery was going from 100% to 0% in a few hours, so I went in the first week to change the battery and did this and he used to work fine until a few days where the battery goes from 100% to 0% in less than an hour ago. I do use the browser and twitter a lot, but I still think that the battery must remain more than that.

    Any ideas?


    Here are a few good tips for using battery that probably apply to you.

    http://www.BlackBerryFAQ.com/index.php/Maximum_Battery_Life
    And here: http://supportforums.blackberry.com/t5/BlackBerry-Community-Post/Power-Saving-Tips-for-your-BlackBer...

  • My blackberry 9360 blackBerry smartphones unlock

    Will not unlock my blackberry 9360. The number keys work but not the keys to the letter. Its old day! Help, please!

    Hello sannas

    Welcome to the Forums of the BlackBerry Support

    To unlock your device from a device password, you have already defined, you must enter the password you have already defined. If you experience a problem then first perform a battery pull reboot by removing the battery while your unit is powered. wait for a min. then reinsert back.

    After the reboot, you should try to enter the password. If you have a mix of different characters in your password, and you are not able to enter properly on the keyboard for BlackBerry. For example, if your password

    • sannas123
    • And if you enter s > a > n > n > a > s > alt > 1 > 2 > 3
    • the result will be
    • sannas1er
    • You must enter
    • s > a > n > n > a > s > alt > 1 > alt > 2 > alt > 3
    • to get sannas123 on your device.

    For example, while on the BlackBerry keyboard, you think you type sannas123, you actually type sannas1er. Please type it again carefully, I hope that you will be able to enter your device. Or else if you can't then your device itself will wipe away for security reasons.

  • BlackBerry Smartphones Blackberry 9360 Curve do not receive e-mail complete

    My blackberry 9360 curve has begun to show insufficiently emails last week.  When I opened them, it shows only the first 8-10 lines of the email and the rest of the email is just the gray/white checkerboard.  The problem occurs regardless of whether if I get emails when connected wireless or 3 g.

    Please can someone help?

    Thank you

    Hi GraceAlexander

    Welcome to the Forums of the BlackBerry Support

    Please try this > on your Homscreen to open your browser > press the Menu key > Options > scroll down to clear browsing data (mark all fields) and then click clean now.

    Once it's done perform a reboot of traction battery like that, even if your device is power on remove the battery, wait for a min. then reinsert back. After restarting, please check if you are able to check your email.

  • Smartphones blackBerry BLACKBERRY 9360, stopworking 2G, 3G can only work

    I was looking for something on the bones engenier screem after my 2G on my blackberry 9360 stopworking, I have not bring change on this subject, I did but I tried everything I could to make it work again...

    Right. Without knowing how you have arrived at this screen, I think calling the carrier (from another phone) or by holding the unit to the store is a good idea.

  • PhoneGap & JQM support for Blackberry 9360 v7.1

    PhoneGap & JQM support for Blackberry 9360 v7.1

    Yes, Mobile and Phonegap jQuery work on WebWorks for OS 7.1.

  • Factory reset - the download size

    Hi all

    I want to perform a factory reset on my Mac and I wonder if I need to be connected to the Internet to do this? If this is the case, what download size I look? I have only 10 GB of data through my ISP.

    Thank you.

    It is about 5 GB.

Maybe you are looking for

  • Folders for the bookmarks

    Hello I have a maxx that HD is unable to understand how to create folders to my favorites... It is a big mess...Help

  • Tecra A11 - 11N - after that the BIOS update programs not loading now

    My model is Tecra A11 - 11N. I ran the BIOS update and now some of my programs, including ITunes, Nokia Ovisuite, payer VLC etc. are not running. I tried to uninstall and reinstall them, but same problems. In any case to come back before upgrade?

  • Gapless audio iPod 30 GB Photo (from 2005)

    I have imported some albums that have no silence between songs in iTunes 12 and they play perfectly. When I sync my iPod 30 GB Photo (from 2005), it adds a little space between songs. Is it possible to fix this?

  • play from itunes

    I just got a hp pavilion when I want to play my itunes library, it comes to your computer is not allowed. all solutions please

  • Cannot open attachments in Outlook 2007

    Last night, a few windows of time made an update.  1. I had my system asking me to do updates, but he did it anyway.  2. this morning I can't double click on Word attachments in emails and open them in Word, it only will allow me to get a glimpse.  I