BlackBerry Smartphones blackberry Protect questions

Similar Questions

• Question of Smartphones BlackBerry Protect blackBerry v.1.1.1.65.

  
  

  Hi n1ckthequick,

  Simply press Yes.

  I have meet this by updating the newest of BlackBerry Protect. My BlackBerry Protect works very well.

• BlackBerry Smartphones Can I recover my blackberry protect data backup on a Mac?

  My blackberry 9360 a curve was stolen a few days ago, I never it synced with my computer but I still saved on blackberry protect and I can access my data if I go to protect.blackberry.com and login with my blackberry ID. I see that my backup files exist but I can't download them and I can't get a new blackberry at the moment but I really need all my contacts and phone numbers, is anyway that I could retrieve this information on my macbook?

  Hello

  BB Protect backup files are only single use... to restore to a BB device. It has no other use of them. Where the reason for which this BB Protect is a component very well to a good backup, but in no case should be considered to be the only component.

  If you can access another BB, even for a short period, you can restore it and then save it on your computer, from which you can get 3rd party applications to extract the local backup data in human readable format. However, I've never heard of these tools for MAC... but also, I don't look for MAC stuff.

  If you don't try this (restoration of BB Protect for an another BB), you must be very careful... to refer:

  • KB31489 BlackBerry Protect for BlackBerry smartphones does not display the backup files to restore

  Good luck!

• BlackBerry Smartphones Blackberry Protect Web page problem

  I installed Blackberry Protect on my 9800 a few months ago.  I tested it by going to the web site from Blackberry.com/Protect by clicking on the link to the current location of the view.  This great worked as did all the other options on the page.

  Today I lost the phone home and decided to try the strong ring feature and I'm having a problem.  It seems that by clicking on ONE of the options (view location, strong ring, display a Message) will cause the computer screen go dim and a timer starts turning in the center of the page containing the word Loading... beside him.  Now, it has been so for about 30 minutes, with no sign of ever stopping.

  I found my phone at the same time, but it raises the question of what is happening with the web page?  I don't me remember the last time I tried that there was a problem with a long timeout.  The page does not show my phone correctly and identifies by my phone number, so it isn't a problem with not recognized.

  Any ideas what is happening or how to fix this?  The app is pretty useless without it.

  Mode of compatibility in Internet Explorer v9 solved the problem.

• BlackBerry Smartphones Blackberry protect site does not recognize my camera

  Afternoon, my blackberry was stolen last night so I went on the blackberry protect site to wipe my data, etc, but the site indicates 'add device '. my camera is not displayed? can someone please? I know that it has been permanently installed on my phone because there always used to tell me that my backup was successful, after having saved and also, it is on my blackberry app world.

  The only way to recover data from backup BlackBerry Protect is with a BlackBerry smartphone.  You will need to get another BlackBerry, BlackBerry Protect using your BlackBerry ID login, then download the backup data on your new phone.

  I hope that helps you.

• Smartphone data plan (BBM, navigation and Blackberry Protect) blackBerry stops working on Blackberry 9930

  Hi I was using my Blackberry 9930 for a little over a year now, with the same data plan.

  A few days ago my laptop could not start, so I reinstalled my OS. However after successful relocation, I met a problem to access the surveys BBM, browser and Blackberry Protect.

  Wifi, browser and Appworld are fine (BBM and Blackberry Protect not fine).

  However, when I turn off my wifi, I get this.

  

  Check the service book, I noticed many missing articles...

  

  Please note that these are ALL the elements, nothing more to scroll down for.

  I noticed there is an additional element in Options > device > advanced system settings: i.e. the enterprise activation

  

  Click to open the Enterprise Activation (I also get this window when I open the mail setup), I come to the page of connection probably BES.

  

  Other messages, I understand that this could be the it policy. I've done many factory reset, via DM directly, via the command prompt using the loader/nojvm command and /resettofactory

  Things I did without success:

  -Full Wipe and reinstall operating system (7.1.0.580, 7.1.0.755 and 7.1.0.991)

  -Remove the policy with the above methods

  -Record of Routing Table, locally on the host's phone and asking the carrier to do so.

  -Access my site of carrier (telkomsel.blackberry.com) of the pc and return Service directories.

  Things to note:

  -Emails are working properly, can send and receive without wifi

  -Browser and Appworld are fine, only when the wifi is enabled

  -Change SIM on another blackberry, my data plan works perfectly

  -If I add a contact (phone B) through BBM surveys, phone B receives the request. However when a phone B accepts, nothing happens.

  -L' opposite is not true. Phone B please, my phone receives no notification.

  My career was told that my PIN code may be suspended/compromised, is it possible? and how should I proceed if it is true?

  Please advice and much appreciated.

  Thanks for the clarification.

  Linsner wrote:

  My carrier checked on my code PIN and IMEI on the Blackberry Administration Site and showed me a report saying that my phone has been blocked or suspended.

  The carrier States that I have to bring this matter to Blackberry since:

  1. I did not buy the handset of them (carrier)

  2. they have proved that my data plan works when the SIM card is transferred to another handset.

  Assuming that the suspension of the SPINDLE is true, nobody knows how should I proceed?

  Indeed, the situation is delicate. The support service is always the responsibility of the carrier, because they are the entity that provides services. But subsidies related to the device falls to the original place of purchase, or an entity to which they have assigned to your supported devices. When the unit was purchased elsewhere, the service provider can refuse support for issues related to the device. And it seems that your service provider is to determine it's a question related to the device rather than a question related to the service. I don't know if this conclusion is correct or not... I tend to interpret your situation as related to the service, rather focus on the device, but I have not seen the 'rules' that they must follow to do this.

  As such, your next step would be to contact the Manager of your support related to the device. Maybe it's your place of origin of the purchase, a service centre or other entity... it varies depending on the region, and I have no idea of what the device-support model is made for you. If you are unsure, contact your original purchase for orientation.

  If all goes well, they will be ready to take your case and it degrades to the BlackBerry without cost to you. I can't say whether they will be or will not be. Sometimes, when issues come and the two types of support (device and service) are not provided by the same entity, there may be a tendency for each to blame others, unfortunately, leaving the end user without recourse, but to continue to try to climb with both entities until you reach someone who will be willing to take responsibility and provide the necessary climbing.

  There is something called incident support, but it costs to just ask the original question, since you are not through support contracts that are in place. If you want to study, you can check it out here:

  • http://us.BlackBerry.com/support/programs/technical/incident.html

  There is also this link, but I can't vouch for its usefulness because I've never needed to use it and reports in our community here indicate mixed results. But you can try:

  • https://www.BlackBerry.com/technicalsupport/index.do?ft=generic

  Good luck!

• BlackBerry Smartphones Blackberry Protect does not download

  Can't do Blackberry Protect to download on my Bold 9700, which has software v5.0.

  If I use a USB connection, it says "downloads via a USB connection are not enabled for this product.  Please visit our mobile download site using the browser of your BlackBerry® smartphone. »

  If I try to download it from the link above it says "Download failed" - "907 invalid COD HTTP error 404: not found.

  Any suggestions?

  Can you get the app through the appworld site? On your mobile device, go to appworld.blackberry.com and get a blackberry Protect?

• Greetings from blackBerry Smartphones / BB Newbie Questions

  Hello!!

  Thought I'd take the opportunity to view and asking some fundamental questions about the Apps and BB.

  Apps, I would like to ask you a few tips from the community.  Just try to save time by trying different applications by asking.  I'm looking for advice for the following applications.

  -GPS?  Heard of Google Navigation but it doesn't seem to work with BB.

  -Calendar?  I use my BB for professional and personal

  -PTF App?  Is it possible using the BB to open, edit, save files on the BB?

  -BlackBerry Protect?  I've heard of her.  Thoughts?

  Any other Apps that someone would suggest?

  BB issues,

  -Whence an app go once removed?  Stored on my device somewhere taking up room?

  -With regard to the preloaded applications (Verizon) on my BB?  Can they be deleted and if so it will cause issues on the road?

  -All the Apps I should stay away from?

  Thank you

  Welcome!

  Vewrz_BB9650 wrote:

  Apps, I would like to ask you a few tips from the community.  Just try to save time by trying different applications by asking.  I'm looking for advice for the following applications.

  -GPS?  Heard of Google Navigation but it doesn't seem to work with BB.  Maybe you say Google Maps, works very well with BlackBerry. It is a great mapping application, but does not voice turn - by turn navigation. You might like Telenav GPS for it, I use it, but it is not free.

  -Calendar?  I use my BB for travelers and personal operating system native calendar is great, that it syncs with Outlook. Others use Google Calendar.

  -PTF App?  Is it possible using the BB to open, edit, save files on the BB?  PDF? Your BlackBerry is open to be sent as an attachment to an email automatically to PDF files. If you save a PDF file on the press card, on the 9650, you will need a third-party app like PDFtoGo or Repligo to open and view the PDF file.

  -BlackBerry Protect?  I've heard of her.  Thoughts? Very worth it. Download AppWorld and set up for daily backup at some point every day. Lifeline.

  Any other Apps that someone would suggest?

  Weather: Likes BerryWeather (BeWeather in AppWorld). Another beautiful app is WeatherBug.

  ShowMeTheImages help really discover your HTML emails a lot simpler and easier.

  There are too many apps to name, I like.

  BB issues,

  -Whence an app go once removed?  Stored on my device somewhere taking up room?

  If removed from the device, it went. Your download and your purchase is always archived in AppWorld, so you can install it again.

  -With regard to the preloaded applications (Verizon) on my BB?  Can they be deleted and if so it will cause issues on the road?  Really, you can't remove these shortcuts to application "pushed," not very easy installation. It is simpler:

  To do this: create a folder on your home screen and name it "Junk" (you can choose to be more creative the folder name ). Now, highlight each unwanted icon and press the Menu key > go to folder and move it to the folder "spam". That, for each, you don't want to do.

  Now, highlight this "Junk" folder, and select Menu > hide.

  Out of site, out of mind. Meanwhile, feel free to complain to Verizon or their own user forums.

  Good luck!

• BlackBerry Smartphones BlackBerry Protect does not allow for encryption?

  I did a search and could not find any previous article, so I'm...

  I recently installed BlackBerry Protect on my phone. I think it's a great application, with tons of potential to be useful. The only thing I'm a little unsure that is in order to make it work properly on my Bold 9900, I had to disable the encryption. The question I have, I hope someone out there can answer: is it a big deal / it's a smart trade-off? I don't know that much about encryption, but it sounds like something I'd like to have (can you never have a lot of security in a handheld computer?)

  Thanks in advance for any help you guys can give!

  I think it's a smart compromise. Protect backup is secured with encryption itself.

  And if you have a password for the device on the device, the data itself are impenetrable anyway.

• BlackBerry App question BB protect & BB ID

  Hello everyone, we have a problem with Passport BB, we bought a while ago. The user created BB protect function as well as BB ID 1. Now you are asked BB ID after startup. 2. when we enter valid BB ID and password, the BB is back: "protect the BB service turned on which protects the device against the vol. connect you with your BB ID used on the configuration of the device. The device is stuck in this endless loop. I would like to, no BB identification have been used on this device before. I checked the BB ID on the internet. The ID and the password works. Device does not appear on this BB ID. Some previous Z10 mobile is registered here. Apparently, the ID BB database access would be useful. I had value higly advice how to deal with this problem. Thanks in advance T.Belinger

  Hi belinger

  As you say about BES, maybe there something with political control impacting to BBID. But I'm not sure about this, that's why we asked sdgardne and knottyrope opinions.

  KB37154: BlackBerry Protect Theft - Protection a word for business administrators

  KB36737: BlackBerry Protect burglary Protection

  belinger wrote:

  It would be useful to know under what ID BB BB Passport device is registered. Since the BB ID that we know does not work.

  Agree. You will discover the anti-theft solution on top of articles.

  BlackBerry management for this species is:

  If you purchased your appliance from ShopBlackBerry, Amazon (U.S. / UK) or the Porsche Design Store, please communicate with BlackBerry using the details on our page contact us.

  Contact us blackBerry > http://blck.by/1MxtqPR

  If you bought your device with a wireless service provider, or a retail store in person or online, please contact them for assistance and the State you experience problems with the anti-theft Protection in BlackBerry 10 OS 10.3.2.
   
  Overview of anti-theft Protection > http://blck.by/1Ethg83

  When you contact your point of sale, please have the following prepared;

  DO NOT PUBLISH THIS INFORMATION IN THESE FORUMS

  -Your BlackBerry ID
  -Proof of purchase such as a reception
  -A copy of your wireless bill that shows your phone #.
  -A copy of your ID issued by the Government

• BlackBerry blackBerry 10 protect Question

  I would like to know if I lost my blackberry and then the person who found my phone, tried to enter the password 10 times, the device will be wiped off and then it may enter a new email, I find always my phone using blackberry protect even if the email address is changed on the device?

  When the BlackBerry is deleted all the data and settings are deleted. Therefore, it is more active to protect. You would no longer be able to see the location of the device using Protect.

• BlackBerry Smartphones Blackberry Protect?

  Hello

  my phone (Blackberry Q10) was stolen yesterday.

  That's why I wanted to check Blackberry Protect, but it's only showing me this:

  

  What does that mean?

  Thank you in advance.

  It seems that the device is not connected to the network. It is turned off, data services is disabled or it is wiped and used under another BBID.

• BlackBerry Smartphones download blackberry Protect error?

  I can not install BlackBerry Protect, it seems to me (download failed) details appear a message ((907 invalide COD HTTP erreur 404: introuvable)).

  I'm in a country that does not App World support, but I deleted the app and when you try to download it seems to me the previouserror!

• BlackBerry Smartphones Blackberry Protect issue was updated to Version 1.1.1.73

  Hi all

  If any of you out there have a problem with verification in BlackBerry Protect after the update, I found this on Crackberry.com. The fix works. Thanks JCBrunson. go to this link and follow the blog,

  http://forums.CrackBerry.com/showthread.php?t=734704

  I had the problem of verification. Now it's working. It seems that the update does not update the Blackberry ID software Once you reinstall Blackberry protect, it will update the software for the ID, it will ask to restart and then once rebooted, simply connect to Blackberry protect.

  Thanks for that, that's what some of us have recommended the last day for those who has the problem.

  You can also go to Options > device > application management and remove the BlackBerryID module when you delete also protect them, and you reinstall Protect, BlackBerryID update module will also be relocated.

• BlackBerry Smartphones Blackberry Protect - download failed!

  Hello

  I have a BB Storm OS v5.0.0.328 and MTN prepaid 9539.

  I can't seem to download Blackberry Protect I tried to use the phone and the USB cable.

  -With the help of the USB cable - it crashes just on step 2 forever (different Web browsers and different laptops)

  -Use the phone "907 invalid COD HTTP error 404: not found.

  Help, please.

  You must download AppWorld.

  And, you must have the data plan of BlackBerry on your mobile account.