BlackBerry smartphones can not configure e-mail

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• BlackBerry smartphones can not configure e-mail, the option is not available

  Hello

  I just bought a new BB9790 and replace the sim card from my old BB9300 inside.

  I still have the same provider, vodafone, so everything should work, but it doesn't.

  I can't select the option to set up my e-mail account.

  After discussing 5 times with vodafone yesterday they me told to contact Blackberry because it's not their problem, everything is configured correctly on their side.

  I've tinkered a bit more and discovered that when I take out the sim card, reset the phone, I am able to select the mail account to set up a business account. don't have one so it does not work.

  But as soon as I put in my sim card, I can not select the e-mail account.

  I connected my BlackBerry ID and tried everything I could find on the internet, but it still does not work.

  sending the phone back and get another probably won't solve the problem because it looks like a software issue or registration.

  Who has a solution for this?

  Thank you, Monika

  Orange/EE addresses these issues.
  You just have not found the right person yet.

  Therefore, your BIS account is active. Now you need the service books to allow the configuration of personal messaging. EA can push those for you. Or, you can set up the account yourself at this link

  https://orangeuk.BlackBerry.com/

• BlackBerry smartphones can not access e-mail, internet or BBM

  Hi, I think I have a problem similar to the previous posters... my mother gave me her blackberry tour when it improved and I had unlocked it (from a cell in Sasktachewan provider) so that I can use it for my move to Dubai.  In Canada, I was able to use the voice, SMS, email access and BBM... through FIDO.  I couldn't see any internet icon so I hadn't any data plan.   He paid for everything.

  I had a working VISIT before and was able to access the voice, SMS, internet, BBM... that's the difference between enterprise blackberry (which I suppose is available only for companies) vs the Blackberry Services (Email or social networks) for personal use?

  When I moved to Dubai, I pulled the FIDO sim card and got a (Yes... sim card "du").  Then, I paid for and activated my blackberry services (email / BBM) However, when I tried to configure my email account, I got an error "your device had a problem connecting to the server.  I tried pulling out the battery, to register using the Advanced Option, host of routing, register online at du.blackberry.com and when I try to register there, I get the message that says that my device cannot be registered and to try to register through the advanced options and if it does not contact my wireless provider.

  A technical support person come back to me and said that my blackberry service is related to my previous provider wireless (FIDO) and I had to call FIDO to get the PIN out.  I did this and FIDO said that he has been released.

  I tried to repeat the previous steps for registration / establishment of email and I still get the same errors.

  Initially when I got the sim card, they have enabled a social account of blackberry for me and it wasn't what I wanted so they it disabled.  I wonder if somehow my camera is actually saved with, but in terms of bad... so that's why I can't access email / bbm service.

  Thoughts?  I'm kind again on the whole cell phone thing and not a techie so please be explicit.

  Thank you!

  Cindy

  chilkootcindy wrote:

  It is perhaps a silly question... and not to diminish the value of the forum... but is there a number to blackberry people can call?  It would be really nice to talk to someone who knows the phone knows what could be the problem (it took two weeks to tell me that I had to call my other provider wireless to the Canada to release the phone from FIDO blackberry service)

  Cindy

  You can, but with a fresh incident support of approximately $49US by.

  Otherwise, your mobile operator with which service you should intensify your call to support technical level RIM.

  The 9630 is not okay to operate on, without some configuration real depth and even then it may not work well. You will need to follow the directions in the initial post of this thread linked below, and instead of Tmobile or ATT, you're going to need service books for the.  It's not easy.

  http://www.BlackBerryForums.com/General-9500-series-discussion-storm/180267-unlocked-storm-t-t-Mobil...

  My best advice... because I've done this before... is to get a non-CDMA device that works perfectly on, as a model 9700 or 9780 or 9900. Not the 9630, 9650 models.

• BlackBerry smartphones can not activate e-mail upon return to the United States

  I have a unlocked BB Torch which I have used successfully for international travel all summer, just to buy SIM cards in different countries.

  I returned yesterday to the United States and give my card AT & T SIM card in the phone.  Everything works (calls, texts, browser, BBM, Facebook, etc.)-with the exception of e-mail.  Nothing has pushed on the BB because I put the card in.

  I went to Setup-> e-mail-> activate account Email accounts and entered passwords for my two accounts (personal gmail and Google Apps work) but keep getting "sorry, cannot continue your session.  Please log in again. "Tried it more than 10 times with the same error message each time.

  Help.

  I had exactly the same question; If you're going to http://mobile.blackberry.com and select your region & carrier, you can then enter e-mail under the banner of connect, then select your email provider (or select other if they are not listed) and you can reconfirm your email account details. Once you have validated, your emails should start to come through, and you can then change your accounts through blackberry E-mail set up the application on the phone. I hope this helps!

• BlackBerry smartphones can not configure anti-spam filters

  Hi, my father has recently acquired a blackberry from the University of Granada (UGR) and I should be able to enter to http://blackberry.orange.es/ , but after entering my PIN / IMEI, I get an error saying that I can't access a client HTML but directly via blackberry, I tried that way, but all I get is the configuration page from the beginning where there is no filter no options whatsoever.  Where and how can I configure the spam filters?

  OK, I'm stupid, that I had to create the user with the blackberry and then enter through the web from a pc, thank you

• BlackBerry smartphones can not configure the IMAP e-mail account

  I'm trying to update the password IMAP on a Bold 9700, a process I did several times in a recent past.  However, on this particular device, I can't even on the menu for e-mail accounts.  Every attempt causes the message to ianane OS; "Your device had a problem connecting to the server."  I'm then to try again (an endless loop) or cancel.

  I think it has something to do with my ISP (AT & T) because I had similar symptoms on another device (same model, w/o business security policies).  I was able to fix on the other device by removing the books of IMAP Service and then by doing a hard reset.  It does not work for BB problem.

  Any help is greatly appreciated.

  Thank you!

  PS whatever it is, it's better than a horn in the neck... ask Julio Aparicio.

  Figured it out...

  I used the web interface AT & T to set up the account, and it worked like a charm.  Here is the link:

  https://bis.na.BlackBerry.com/WAP?brand=mycingular

  See you soon.

• BlackBerry smartphones can not get my mails now

  Hi I hope someone can help I took out my memory card Sunday and battery to load pictures on my pc only not so its something to do with it, but I had no email since I have 2 accounts im bring on my pc I've tried to take the battery out and the thing send message im settins lost there at - it a problem with blackberry earlier

  Hello!

  If it's show "gprs" then it means that your BlackBerry Internet Service (BIS) plan got off.

  I recommend that you should contact your service provider to activate it again, so that you can begin to receive your mails to return once again.

  I hope that solves your problem!

  If your problem has been resolved then would you be asked to click 'Like' and accept as a 'Solution' that other advisors is not invest more of their time on this Message.

  Thank you.

• BlackBerry smartphones can not display e-mails or messages using the landscape?

  My Blackberry is a little more than a month and for some reason I can't see all my SMS, MMS or e-mail using the landscape.  The tilt function still works with everything else, but even if I opened my main menu then in the landscape, the message list opens in portrait mode.  Any ideas?  I have not touched one of the parameters.  Help!

  try removing the battery for 15 seconds then replace and see if the problem is resolved.

• BlackBerry smartphones can not receive e-mails from abroad? Help!

  Hello

  I have a Blackberry 9700 on Orange, with the package/package of correct data and problems with receiving emails on this subject.

  When I'm at home, the 9700 is connected to my home wi - fi network, and I get emails with no problems.

  However, when I am away from home, for a reason I do not receive emails sent through my phone. I can confirm that I can access the internet on the Orange network away from home, but for some reason the emails do not come through.

  My email account is with GoogleMail.

  I took out this contract in January 2010, and initially, when I was away from home, the emails out to my phone.

  However, in the last few weeks, I noticed that when I am away from home, I don't get e-mails, but as soon as I come home and the scope of my home network wi - fi, the emails come flooding through.

  I checked the settings, and free wi - fi and mobile phone network are on and green.

  Any ideas?

  Thank you

  Hiya!

  Clear your registry BIS database is very well, otherwise you get no emails. So chances are its some type of problem, or a problem with your network.

  I would try a traction battery on your device while you are away from home (or with disabled WiFi) and see if that gets it

• BlackBerry smartphones can not send e-mail

  I can't send the email from my Bold 9870 but someone sent me an email and I was able to answer.
  Whenever I have email, it displays a red X in the mail

  The issue has not been resolved, but I just discovered a temporary way to send an email on my BB. What I do is add recipient th to the hidden copy that is BCC and I realized that the message is always delivered whenever I did.
  But pls, always in search of a permanent solution to it. Thank you

• BlackBerry smartphones can not configure the phone

  I am new to blackberry and bought a 9700 "BOLD" online. I can't put it up. ATT can help me or the other can someone tell me or direct me to where I can find how to configure it for att internet services?

  TIA

  Mitzi

  My apoligies... I see in the settings folder:

  Sim1 security settings

  phone lock

  Auto keypad lock

  change password

  Certificate Manager

• BlackBerry smartphones can not configure Email

  I can't set up the gmail account. I don't have a Blackberry plan. Is it necessary to set up a gmail account?

  Thank you

  Thank you for your attention.

• BlackBerry smartphones can not configure the synchronization

  Our person I.T. installed office on my computer Manager. I plugged the phone and the Desktop Manager. When I click on the synchronization of the configuration. button, she begins and shows: "Determination root Configuration name of hand". It stops and I get "unknown error reported. This happens when hanging the phone to the computer as well.

  Here's what I'm working with:

  Outlook 2003

  Windows XP Professional 2002 Service Pack 2

  BlackBerry Curve

  Desktop Manager Version 4.3.0.17

  I set up my email account and it works fine. Any help would be GREATLY appreciated!

  Thank you!

  These were rights. When I was given administrator rights, I was able to configure the synchronization. I sync a curve. My rights have been reduced to their normal level and timing of the thin curve.

• BlackBerry smartphones can not configure Gmail on Blackberry curve 9320

  Hi I managed to configure internet talktalk and Bt, I also tried to connect to Gmail plugin and this failed and to tried also the installation under OTHER

  Thanks now connected sound

• BlackBerry smartphones can not configure gmail on 9700

  When I set up the gmail account, it said I entered the wrong address or password, but I had checked on the website of gmail that is correct.

  OS v6.0.0.480 platform 6.6.0.151

  Thanks for any help and advice.

  It seemed that blocked gmail security access for blackberry as access location cannot be detected (unknown from blackberry.com). So I recognized and was a success.