BlackBerry smartphones can not configure the IMAP e-mail account

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• BlackBerry smartphones can not configure the synchronization

  Our person I.T. installed office on my computer Manager. I plugged the phone and the Desktop Manager. When I click on the synchronization of the configuration. button, she begins and shows: "Determination root Configuration name of hand". It stops and I get "unknown error reported. This happens when hanging the phone to the computer as well.

  Here's what I'm working with:

  Outlook 2003

  Windows XP Professional 2002 Service Pack 2

  BlackBerry Curve

  Desktop Manager Version 4.3.0.17

  I set up my email account and it works fine. Any help would be GREATLY appreciated!

  Thank you!

  These were rights. When I was given administrator rights, I was able to configure the synchronization. I sync a curve. My rights have been reduced to their normal level and timing of the thin curve.

• BlackBerry smartphones can not set up additional e-mail accounts on 8310

  I have Setup 3 email accounts on my new BB curve. Unfortunately, when I try to add another account, nothing happens. I'm trying to do on the BB. I have AT & T.

  I know it is supposed to be a Web site where I could manage my email accounts, but cannot find it now. (I once found and tried to login, but I was told I could not.) Tried to register, said that there was already someone with the e-mail account. Confusion between.)

  Any help for this beginner (within a week) would be appreciated. Thank you.

  K. Glenn Cole, CPA

  Hello and welcome to the Forums of Support BlackBerry.com.

  Glenn, watch this:

  http://www.BlackBerry.com/BTSC/search.do?cmd=displayKC&docType=kc&externalId=KB14378&sliceId=SAL_Pub...

  Basically, if you have created your account BIS on the BB, you will need to open it from the BB, create a BIS login and pw for the PC... and then you can enter your BIS carrier site of connection of your PC.

• BlackBerry smartphones can not get my Office365 e-mail account set up

  I have an e-mail account on Microsoft Office 365 (portal.microsoft.com), and I use Vodafone.  I managed to associate this e-mail address with my Blackberry ID.   When I try to add the e-mail address with my camera that I enter the password by e-mail, and after that "processing, please wait...". "if poster for about a minute I get the message"your device had a problem connecting to the server.  Any advice?

  Thanks for trying to help.  I don't know if I could have solved it on my own.  I am in contact with our support of the software company who spoke to me through the establishment.  First I had to download an app called "Enterprise Activation" and run, and then enter the details of my e-mail account, including a password that I would not have known. It seems to work now.

• BlackBerry smartphones can not configure the phone

  I am new to blackberry and bought a 9700 "BOLD" online. I can't put it up. ATT can help me or the other can someone tell me or direct me to where I can find how to configure it for att internet services?

  TIA

  Mitzi

  My apoligies... I see in the settings folder:

  Sim1 security settings

  phone lock

  Auto keypad lock

  change password

  Certificate Manager

• BlackBerry Smartphones can not see/change my e-mail account with Curve 9300

  Since a recent problem of provider (Telekom, Germany), I couldn't download programs or receive email through this account. However, all attempts to check and change my e-mail via the Curve 9300 settings failed. Problem: every time it is to go to Einrichten (install) / e mail settings and type my username (= e-mail address), the phone says: "null user name. Please enter a valid user name. " Now, I know that the username is correct because he entered this application Blackberry ID. I'm at my wit's end. Where is my mistake? Thank you.

  Hey ArminFiebig,

  In this case, I suggest to contact your ISP for assistance in accessing your BlackBerry Internet Service account. This article should provide some possible reasons why you are not able to access the account. "Unable to connect to a BlackBerry Internet Service account" http://bbry.lv/MXxTMU

  Let me know if it helps.

• BlackBerry smartphones can not configure e-mail, the option is not available

  Hello

  I just bought a new BB9790 and replace the sim card from my old BB9300 inside.

  I still have the same provider, vodafone, so everything should work, but it doesn't.

  I can't select the option to set up my e-mail account.

  After discussing 5 times with vodafone yesterday they me told to contact Blackberry because it's not their problem, everything is configured correctly on their side.

  I've tinkered a bit more and discovered that when I take out the sim card, reset the phone, I am able to select the mail account to set up a business account. don't have one so it does not work.

  But as soon as I put in my sim card, I can not select the e-mail account.

  I connected my BlackBerry ID and tried everything I could find on the internet, but it still does not work.

  sending the phone back and get another probably won't solve the problem because it looks like a software issue or registration.

  Who has a solution for this?

  Thank you, Monika

  Orange/EE addresses these issues.
  You just have not found the right person yet.

  Therefore, your BIS account is active. Now you need the service books to allow the configuration of personal messaging. EA can push those for you. Or, you can set up the account yourself at this link

  https://orangeuk.BlackBerry.com/

• BlackBerry Smartphones can not hear the other end to the phone

  Hello

  I have a Bold 9900. Lately, I had a problem where I am unable to hear the ringing of the. The phone vibrates and I see an incoming call. When I answer the call, I can not hear the person at the other end of the line, or the other person can hear me. If I try someone sounds, I can't hear their phone ring, but I get the message that we are related, but may not have any conversation. When I do a full power off and restart its new normal.

  How can I get rid of this problem?

  Hello docvish,

  Welcome to the community,

  As the PC or laptop requires the restart of our smartphone require also restarts to remove slow, whenever you feel any unusual just give a battery pull reboot I have; e while the unit is on the battery wait a min. then reinsert it wait until it restarts. You can also give a soft reboot by pressing alt + Shift R (aA ^) + DELETE.

  Also avoid any applications running in the background, press on and hold Menu button for a few seconds, it will appear a screen showing running applications or that are still open., remember always to get out of the applications not only to return the key. Try if solves your problem, or alternatively you can visit any Center of Blackberry service to the issue.

  Good luck

  Click 'Like' If you want to thank someone.
  If problem resolves mark message (s) as a 'Solution', so that others can use.

• BlackBerry smartphones can not see the maps on my "BOLD"?

  Hello

  I just theBold on Orange in the United Kingdom and I do not see the maps app anywhere.  I can see it listed as version 4.6.0 under the list of Applications but can not see the software somewhere?

  I'm mean't to enable it somehow?  Also can not get the GPS function works as it says "failed to update GPS location" when I click on refresh?

  Any help would be really welcome

  If your provider blocks the passage of the icon (like AT & T) to another theme (Options-> themes) and see if you can find it. You may also download. Check mobile.blackberry.com from your BB browser.

• BlackBerry smartphones can not configure anti-spam filters

  Hi, my father has recently acquired a blackberry from the University of Granada (UGR) and I should be able to enter to http://blackberry.orange.es/ , but after entering my PIN / IMEI, I get an error saying that I can't access a client HTML but directly via blackberry, I tried that way, but all I get is the configuration page from the beginning where there is no filter no options whatsoever.  Where and how can I configure the spam filters?

  OK, I'm stupid, that I had to create the user with the blackberry and then enter through the web from a pc, thank you

• BlackBerry smartphones can not find the BBM icon...

  I can't find my icon of bbm anywhere, even not in the bar to switch applications. I was updating it from app world blackberry, then the progress of update has failed. bbm icon was there until later that day, I deleted something and the phone was in need of a reboot so I rebooted it and since then I can not find the icon of anywhere. I tried to download it again from the appworld, it always says that there are already, but I can't find it yet. and I'm also trying to update nd it always says error update! Please help me!

  OK, so just do the last part of the instructions...

  Finally, use your BlackBerry browser to go to http://blackberry.com/blackberrymessenger and download/install again the Messenger application.

  After installation and reboot if necessary, check your instant messaging, or downloads of the application folder.

• BlackBerry smartphones can not find the Notification Menu

  I have a blackberry Pearl and recently upgraded to 4.5.  After the upgrade, I was move the icons on the home page and somehow successful to delete or lose the Menu of Notification icon (the one where you select the quiet mode, ring for single phone etc.).  I can't go back on this request.  4.5 I tried reinstalling, but he dutifully put my screen up delicate because he was with the missing menu.  The advice is apprecaited.

  Thank you

  Make sure that it is not in all cases. You can not remove the icon. You can only hide or move.

  Change themes and to see that you can find?

• BlackBerry smartphones can not open the eyebrows of internet

  I ca not open internet or the accsess my Id eyebrows, always have an massage as my eyebrows is bloked

  can not set up my new email or ID

  Hello and welcome to the community!

  Since little information, we unfortunately have to make assumptions... the content accurate and full of error messages is always more useful than a short short description.

  So here's my proposal? Is there a COMPUTER policy on your device?

  • Article ID: KB30076 How to check for an it on a BlackBerry smartphone policy

  Is there and you're on BES, then stop now and go talk to your BES admins... they control everything.

  If there is and you are not on BES, then you need to clean your unit of the it policy:

  • Article ID: KB31291 How to reset a BlackBerry smartphone to factory using BlackBerry Desktop Software Settings

  Be very attentive to provided warnings, particularly the fact that your device will be wiped clean in the process. You can find adequate instructions to backup via the link in my sig auto on this post. But, when you restore, do not full restore... restore instead, only those databases you requested (e.g., calendar, contacts, etc.) and more precisely to avoid restore and data bases that have nothing to do with politics, COMPUTING, business, or anything similar. If you restore the databases, the it policy will be conscientiously restored to your device, and you will be right back where you started.

  If there is no COMPUTER policy, contact your mobile provider for formal support.

  Good luck and let us know!

• BlackBerry smartphones can not open the downloaded applications

  I have a blackberry 9360 and it's great, the only problem is that some applications don't download, same if I'll buy them and others will download but does not open "Phone Warrior will not work without the requested permissions" I accept all requested permissions, but it still does not... Can anyone help?

  Hello

  If you've got reliable sources (e.g., BBWorld) apps and they are therefore particularly compatible with your device and the OS level, then it is possible that you have a policy COMPUTER on Board that is blocking them. Reference:

  • Article ID: KB30076 How to check for an it on a BlackBerry smartphone policy

  If you indeed have a political TECHNOLOGY and are part of a BES and environment, then stop now and contact your BES admins for help... only they can tell you if what you're trying is against them.

  If you have a COMPUTER policy and are not part of BES, then the question arises why the it policy exists on your device. In general, it's because you got 2nd hand device and the seller does not correctly clean it... refer:

  • Article ID: KB05099 Steps to take before selling or after the purchase of a used BlackBerry smartphone

  But even without the seller, as long as they did everything in their section of the KB, you can always clean the device of the it policy. The process is to destroy everything, please first review the link in my sig auto on this post for a full and proper backup procedure to follow.

  Once you have this full backup, to proceed with this:

  • Article ID: KB31291 How to reset a BlackBerry smartphone to factory using BlackBerry Desktop Software Settings

  Thereafter, proceed to restore your applications and data, but DO NOT make a full restore... instead, only a selective restore of the databases you really need (e.g., contacts, calendar, etc.) and specifically avoid restore databases that have nothing to do with politics, COMPUTING, business , or anything similar - if restore you those, he will dutifully restore it on your device policy, and you will be right back where you started.

  Good luck and let us know!

• BlackBerry smartphones can not change the field "wireless Syncronization" for calendar

  just got a new blackberry curve 8330.

  installed office, set Manager to update to 4.6

  configuration of the redirector to my outlook account and email synchronization operation.

  calendar is not synchronized.

  I can go to the options screen for my outlook on my blackberry email and it shows that wireless syncing is on off, but when I highglight it to turn it on, it does not give me the option. It only gives me an option "save menu narrow or full.

  Why didn't he make me turn on wireless synchronization?

  No wireless sync, it's only if you are on a BES

  If you have Desktop Manager 4.6, you can configure synchronization options by going in sync | Synchronization | Synchronize.

  What version of the Desktop Manager do you have?