BlackBerry smartphones can not disable password on my 9320 curve smartphone

Hello

To protect my phone against unauthorised access, I activated the password on my 9320 curve, so that it hangs after 5 minutes. It works well so far.

Today, I tried to sync my data with my PC via the BB desktop software. Now, this desktop application asks for the password, but does not accept the password that I entered into my phone.

I tried to disable the password protection by clearing the checkbox 'Activate' on the phone, but I can't do that (I can't click the "Enable" box, it remains checked with a lock symbol). I can change the password, but the BB desktop on my pc application does not accept the new password.

Any idea anyone? Help would be much appreciated!

Best regards

Chris

Hello and welcome to the community!

I think you have two distinct problems...

Desktop software rejecting your password entry.

The password requested by Desktop software and the password you assigned to lock your BB are indeed the same password. But what I suspect is that you have a mix of different characters in your device password and you may not notice how you enter on the keyboard of the BB. For example, if your password

  • AB123

and if you enter

  • a > b > ALT > 1 > 2 > 3

the result will be

  • ab1er

You must enter

  • a > b > ALT > 1 > ALT > 2 > ALT > 3

in order to close with ab123. Thus, in this example, while on the BB keyboard, you think you type ab123, you actually type ab1er.

On your BB, when you type your password, you should get a moment where each character is indicated in clear before it turns into a *. Watch carefully next time and you will see a surprising result. It will be the exact characters that you type on the keyboard of your PC, because it is in fact your password.

Lock symbol on the device password, cannot clearly 'enable' setting.

There are generally two reasons that the locking device password becomes necessary (this is what means small lock symbol).

(1) you are part of BES or have IT on board strategy that forces the requirement. Given what you describe on when you created the password, I doubt that this is the case, but... If that were the case, you would never have a choice... the first time you used your device, you would have had to create a device lock password. If, by any chance, you are part of BES, then go see your BES admins regarding if they force this situation.

(2) you have, after activation of the device lock password, activate encryption or the Protection of the content on your device. Once you activate those, they require the device lock password to operate. For example, you can't delete the device lock password until you have first removed encryption or Protection of the contents of your device.

Good luck!

Tags: BlackBerry Smartphones

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