BlackBerry smartphones can not make a call from the phonebook

Similar Questions

• BlackBerry smartphones can not make a call, but can receive calls

  Hello! I BBCurve9380 and somehow it just stopped making the calls, but I can still receive. I don't know if it's on the changed settings but on what I read in other forums, it's on the it policy. I checked mine and it says BBFS1 [GTALKAP1] and WLM 2.1 [WLMAP01]. I've updated all my apps and my computer can read my phone just fine. When I try to make a call, it automatically disconnects. Any help would be appreciated.

  In fact, you have a lot more work to do, in light of your acquisition method. Reference:

  • KB05099 Steps to take before selling or after the purchase of a used BlackBerry smartphone

  For step 3 stages of seller, you should replace it and it will remove unit COMPUTER policy:

  • KB31291 How to reset a BlackBerry smartphone to factory using BlackBerry Desktop Software Settings

  However, later, when you restore, DO NOT do a full restore. On the contrary, do only a selective restore of only those databases that you absolutely need (e.g., contacts, calendar, messages) and specifically avoid restore databases that have nothing to do with HIM, political, business or other similar things. If you restore those, you'll just be right back where you are now, as a full restore will conscientiously COMPUTER policy again on your device.

  Note Please that I really have no idea if doing this will restore your ability to make calls... 100% of the information I have comes from what you have posted here. I'm guessing that the policy could be the cause of your problems, but I can't know that. No matter, since there is an IT strategy on board and you are not on BES, then you definitely want to get that deleted. But regarding if that will restore your ability to make calls, I have no way to predict the future... If something is the cause of this specific problem, then we'll have to deal with this - AFTER you remove the it policy so that we can be sure it does not hinder anything else.

  Good luck!

• BlackBerry smartphones can not make calls from the home page or the phone book.

  I've had my curve for several months now and the other day, that my most young got a hold of it... I don't know how they do it, but my children can do things with my phone and computers that I did not know they could do... In any case I tried to access my voicemail by organizing the 1 on the homepage and it took me to instead call log, so I tried to make a call from the phone book by selecting the name pressing on do it call button and no as soon as I actually had to go into the call log and manually type the number.

  My question is... What did do?  It is very aggravating and I would ask him, but he is two... I know he did not drop it or I would take it to a service provider.  All of the suggestions.

  Thank you

  If you go in your call log icon or by phone, click your menu button and go to Options. Then, go to the General Options. See if your the home screen dial is set to Yes.

  Also try to reset your device by removing the battery for 1 minute and replacig it to leave the unit restarts. Try it later

• BlackBerry smartphones can not make or receive calls on new 9720

  Hi all I just took delivery of my new 9720. Bought on ebay an unwanted update. The phone is on orange, I inserted my SIM connected to my wireless network, numbering fixed checked is no etc. etc. on but can not make or receive calls. I'm new to the blackberry phone so I missed something? Thank you in advance Dave

  Thanks a lot for your help and your advice. I'll be back on the phone to the seller for a full refund. I ordered another direct phone to orange so no probs, this should be... If all goes well
  Thanks again for the help
  Dave

• BlackBerry smartphones can not make calls or text?

  I went to make a call on my 8310 and all I got was a tone

  don't send texts

  When you call the phone u get another tone

  some how I get voice messages if

  I have a lot of bars and that you are connected to my network

  I tried the sim card in another phone, it works

  I completely deleted the bb and reinstalled the 4.5 os.

  I went to the host and registed the phone routing table

  I did the battery pull

  I can not make calls or texts?

  Cool!
  I'm glad that you fixed it.
  Please solve the thread so that others can find your answer faster.
  Thank you

  Bifocals

• BlackBerry smartphones can not make or receive calls or text messages

  I have a desk that also my BB services (e-mail and internet) work and device to register. But I can't make or receive a phone call or send and receive text messages. Try calling a number any (including the short customer service number) I get only the message on the screen saying "Call Failed". I'm with O2 with BB unlimited but also tried other SIM cards or reset to the default setting but still the same.

  Could someone help?

  Hello

  It really seems to be the same problem I had. The reason why my phone did not work (calls and sending messages) were that the phone has been updated with the index. Looking to solve the problem, I visited O2 and T-Mobile (which was the original support) and people and T-Mobile was very helpful and kindly spent some time to solve my problem. At least it confirmed what I already knew. Because the person who took this phone as a contract obviously has not paid the IMEI of my phone bill has been blacklisted and I couldn't use it in England (he works abroad). I could use only internet, emails etc. exactly as you can.

  These people in T-Mobile store after talking to someone in their service center told me that the only way to remove it from the blacklist must provide the original proof of purchase. I called customer service and they confirmed this as well. So if you have the same problem that you need to talk to the person you bought the phone and ask the original proof of purchase of the phone company. At least, it works with T-Mobile and should then with Vodafone as well.

  In my case, I went back to the phone to the Ebayer. As he was shopping, it had no original proof of purchase. It wasn't easy and I had to remind him of Ebay and Paypal political and it took some time but finally he refunded my money and I bought it.

  There is another way how to remove IMEI to list black, but not quite sure how legal, is that you will find someone who can do that in England. You can. Write on my email if you want more info and don't know what I mean.

  Hope this information has helped and you will sort your problem.

• BlackBerry smartphones can not make or receive phone calls

  This morning, having never had a problem with my phone before, I have a message that says "SIM card rejected" right to the very top center of my screen. In the very right corner it says "SOS" in red. My phone is less than 2 months old. Please tell me this is an easy solution. I'm very techno-challenged.

  Hello

  In this case, we can try to reload the software on the BlackBerry smartphone to make sure she is running the most recent version and there is no problems with the operating system.

  Here's how to make a backup of your BlackBerry smartphone http://bbry.lv/kqMaD3

  Once you have saved your BlackBerry smart phone, please follow the link below to complete a clean reload of the BlackBerry smartphone software.

  Link: http://www.blackberry.com/btsc/KB03621

  Once completed test and go ahead with selective restore, here is how to restore http://bit.ly/bSbfl3

  Thank you

• BlackBerry smartphones can not answer incoming calls

  I "missed" between 20 and 25 incoming calls within the last two days. Whenever I get a call in an application, portrait/landscape, laying on my desk, sittin in the home, in the menu screen, or in my pocket, I begin to see the incoming call, hear the ring tone and press the green button. (I tried using the tactile response option as well) and then the clock that spinning hourglass or anything like that for the following 30ish seconds and shows my storm is completely insensitive. I tried to play with almost all the parameters relating to appeals, sounds and contacts, and I left the phone to die on its own of the lack of resources, pulled the battery and it turned off manually. can someone help me with this please?

  Phone info:

  Carrier Verizon

  BlackBerry 9530

  Smartphone (3G, CDMA)

  v4.7.0.148 (4.0.0.181 platform)

  The kernel v3.8.5.51 encryption

  Brand version: 1.0.105.16

  Mounting microphone configuration: CLDC-1. 1

  Micro Edition profile: MIPD - 2.0

  Micro Edition JTWI Version: 1.0

  "" Media Version: 1.1

  "" PIM Version: 1.0 "

  "" File Version: 1.0

  "" Bluetooth version: 1.1

  "" Location Version: 1.0.1

  After I went through and remove applications standard verizon and blackberry Messenger, that it helped a bit and I realized an hour I still had almost all of my applications open, ago I used the option to switch application and actually closed everything and it works perfectly now.  Anyway thanks, bifocals, for your willingness to help.

• BlackBerry smartphones can not log in to validate the e-mail via "e-mail setup".

  Google has just turned off sync to google calendar for blackberry. So I did a gmail account so I can use "BIS calendar wireless sync" on gmail. However whenever I go into the configuration of email on my bb, it just times out. I click the icon and get about a second or 2 ticking clock and then nothing. This happened before when I set up my email addresses (and has been fixed by using the email my carrier's bis email account configuration, Telstra in Australia). It's just a question now, like gmail, calendar synchronization requires that I have post my bb email address in order to get the calendar wireless sync. have done a lot of battery grips. Since hours today on the phone with my ISP and have flashed the phone. have downgraded to version 6, 905 and a full wipe info. This did not help. I guess the problem is with the carrier, but they tried to 'everything' for this problem, as it has (as I said) is a problem in the past. and still the same thing. I downloaded the service books and then deleted and then downloaded them once again, having re-entered on the network a lot of times, the provider has reset my account, multiplied by neumerous. I tried to go to mobile.blackberry.com and this not validate my email "on the phone" and get my calendar to work. I would upgrade the 9900 things but 2, there are a lot of people complaining about reception problems and there's os 10 just around the corner. I looked online and not found a serious answer to fix my agenda. looking for a work around or correct for my google calendar work?
  .

  OK I found it.

  I saw that some ppl posted the same thing. I don't know if it will work for everyone, but that's what I did.

  do not think that this part of the question, but I'll put it and others can comment on. After downloading the last Director of office of telstra (my carrier) because the previous soft ware has been downloaded from the website of vodafone.

  then I went to the list of applications on the Office Manager and found that there are 2 "Messaging Installer" programs, they have different versions. I have deleted 1 and nothing has changed. I deleted the 2nd, and nothing has changed. then wen I loked at applications he gave me the opportunity to reinstall only 1 of these e-mail of the installation files. I did and now I have my schedule back.

  I hope this helps others to please let me know if you want more info.

• BlackBerry Smartphones Can not add more contacts to the address book

  Hello

  I have a blackberry curve 8520.

  for the momment I 288 contacts but I can not add more. I go to the menu, address book, new contact, the window give me options, I add the information (name, phone, e-mail, etc.) and when I want to save the contact he does not save

  I tried to restart the removing the battery for a minute and reboot, but always with the same problem.

  Also, I figured out that when synchronize my bb with Desktop Manager, the address book is not sync that it says (address book not installed) and this is why I can't drag contacts to reinstall the info because I don't have to return to the top of the address book

  Please I need help with this question

  Thank you

  While there is no limit on how many contacts you can have on your device, there is a soft limit that you can have as many times as the memory of your device can handle. Check the available memory to see if you have any remaining space. If this isn't the case, then consider cleaning out / uninstallation of some things that you don't need to increase the memory available to more contacts.

• BlackBerry smartphones can not send new text of the messages folder

  I have a Bold 9650.  I have, unfortunately, updated for the new OS and now I am unable to send texts from the news of my Messages folder.  I can send an email and response to text, but when I open the menu and click on 'Another new message' there is nothing there.  It's a dead link.  I have to go in my contacts folder, compose and send text, then close to everything in my Contacts folder.  Is this a bug or something put in place bad?

  This new OS is horrible.  He got all these bells and whistles, with none of the previous operating system usability.

  Don't give up quite yet, Stacie.

  OS 6 is a solid operating system with many advantages over the OS 5.  If you have recently upgraded to it, your phone can not be used to it and she can act a little.  This is normal and with a few tweaks here and there, we can get it just how you want.

  A battery pull will probably solve this problem.  Remove the battery while your phone is on, then replace it.  Return to your Messages folder and see if the option appears.

  If Yes... Yay!  If not... let know us and we will try something else.

• BlackBerry smartphones can not add new Contact to the address book - BB Curve 8520

  Got my curve for centuries and added a contact a day or there is.  Updated some applications of the BB world (do not know if there is a connection) and tried to add a new contact, but this error message: Eception exception: Application net_rim_bb_addressbook_app (216) does not. process is completed (by the way were two updates to Twitter and Messenger of BB)

  Is - this coincidence that I just installed a couple of upgrades and what happened today and please how can I fix this?

  Thank you

  I had the same problem today and I have tried almost everything, a few minutes ago, I removed Live Messinger and solved the problem

• BlackBerry smartphones can not find my music on the phone icon?

  This morning, I remember always be able to access my mediafolder in the Media folder, but now I can't find the icon of music anywhere, and when I say everywhere I mean like every folder on my phone. I always try to get a shot of my software upgrade [6.0 Bundle 2342]. I can always look for 'music' and the icon music is magically on search and I can play my music, but I can't find the icon anywhere else on top of that... What should I do?

  Its a simple fix to go where it use to be right click and go to show all and click on this and this is poof lol

  Have a nice day

• BlackBerry smartphones can not make long distance calls during a call from BB address book

  Hello

  (1) use a number from my address book, 1-604-824-2021 example, long-distance call I get a message "all long distance calls must include the area code.  Please check the number and redial. "If I use the phone to call the exact number even, for example 1-604-82402021, the call goes through.  Y at - it a parameter to set?  Please notify.  Thank you.

  (2) I have synced my BB to Outlook 2007 on my pc to print a paper copy of my contacts list.  Synchronization worked fine but only gave me contacts with their name and e-mail address.  Contacts on my BB without addresses email has not appeared on the list and details, addresses, dates of birth, and especially the phone numbers for contacts appear.  Is it possible to get ALL the details contact on a paper copy?  Thank you.

  The folks at Telus is unable to help because they apparently don't know produced pretty well BB.  I won't pay BB technical to tell me how to use their product, but I could take the service providers advise buying an iPhone.  Someone can offer some advise to solve these two seemingly simple questions

  Thanks again.

  Ralph

  Hello and welcome to the community!

  ralphhr wrote:

  (1) use a number from my address book, 1-604-824-2021 example, long-distance call I get a message "all long distance calls must include the area code.  Please check the number and redial. "If I use the phone to call the exact number even, for example 1-604-82402021, the call goes through.  Y at - it a parameter to set?  Please notify.  Thank you.

  Please check your Smart Dialing settings... maybe they are active, which could make the '1' in your point of unnecessary Contact.

  • KB20595 How to disable the smart Dial feature

  ralphhr wrote:

  (2) I have synced my BB to Outlook 2007 on my pc to print a paper copy of my contacts list.  Synchronization worked fine but only gave me contacts with their name and e-mail address.  Contacts on my BB without addresses email has not appeared on the list and details, addresses, dates of birth, and especially the phone numbers for contacts appear.  Is it possible to get ALL the details contact on a paper copy?  Thank you.

  Interesting... it must synchronize all... hmmm... Well, if your only interest is a paper copy, then an export might be too simple. The Desktop software can export to a CSV file, which you could then return to Excel and do what you please. Unfortunately, the export feature has been removed in more recent versions of Desktop software (don't ask... it's a HUGE bru-ha-ha!), and you must use an older version (6.x or lower, I recall) to do:

  • http://www.BlackBerryOS.com/downloads.php?do=cat&ID=110

  Good luck!

• BlackBerry smartphones can not make or receive calls all of a sudden

  Since a few days, I have been unable to make or receive calls still yet I can text, email and Im without any problem. I get out the battery and then it works for a few hours and then stops again. Any ideas? Help, please!

  Hello and welcome to the community!

  I recommend that you try to start safe mode:

  • KB17877 How to start a smartphone BlackBerry in Mode safe

  It will take several attempts to get the combination of keys ESC (press/release/hold) OK, so be patient. When properly in Safe Mode, thinking... what happened just before this behavior started? A new application? An update? A theme? Something else? Think carefully that the slightest change can be causal... and try to undo all that was.

  Good luck and let us know!