BlackBerry smartphones can not perform security Wipe

Similar Questions

• BlackBerry smartphones can not connect BlackBerry Pearl 9105 for PC

  Hello world

  I have the following problem:

  After using my BB Pearl 9105 for almost 3 years, I can not connect to PC more (I still menu with choice of 3 options on my smartphone when I connect, but when I click on that option "usb" or "charge", the menu appears again).

  In addition, the PC does not recognize my smartphone as a usb device. Updated BlackBerry Desktop Software and the purchase of the new Micro-USB cable did not help.

  I can still load.

  Could anyone suggest me how to solve this problem?

  Hello and welcome to the community!

  Here is a list of troubleshooting items... I hope that something will be useful:

  • http://supportforums.BlackBerry.com/T5/BlackBerry-Desktop-software/tips-for-getting-BlackBerry-deskt...
  • KB10144 How to force detect the BlackBerry smartphone using the Application Loader
  • KB28457 BlackBerry Desktop Software is unable to detect the BlackBerry Smartphone because of administrative permissions
  • KB28458 BlackBerry Desktop Software is unable to detect the BlackBerry smartphone when user account control is enabled
  • KB28459 BlackBerry Desktop Software is unable to detect the BlackBerry smartphone when a full version of Roxio® Media Manager is installed
  • KB28456 BlackBerry Desktop Software is unable to detect the smart phone BlackBerry when the USB selective suspend setting is enabled
  • KB28444 The BlackBerry smartphone is not detected by the BlackBerry Desktop Software, when connected by USB to a USB hub or a docking station
  • KB28443 BlackBerry Desktop Software cannot detect the BlackBerry smartphone when connected via USB
  • KB02640 Troubleshooting USB connections
  • KB15486 Top 10 smartphone BlackBerry and BlackBerry Desktop Manager troubleshooting tips
  • KB00125 BlackBerry Desktop Software cannot detect the BlackBerry smartphone
  • KB11439 BlackBerry Desktop Software does not detect the BlackBerry smartphone when it is connected
  • KB00019 PIN code not displayed in BlackBerry Desktop Redirector
  • KB10938 "Current USB charge is insufficient," appears on the BlackBerry smartphone
  • KB01451 How to enable Sync advanced logging if a wired synchronization fails
  • KB19717 The BlackBerry smartphone is not detected as a USB mass storage device when connected to a computer
  • KB16310 Media Transfer Protocol and the BlackBerry Storm smartphone
  • http://supportforums.BlackBerry.com/T5/BlackBerry-Desktop-Software/Desktop-Manager-quot-disconnected...

  In addition, make sure you use only the root USB ports... without hubs (sometimes the front-end ports are hubs... use a rear USB port). And don't forget to try to disable the USB power management in the configuration of your system (Device Manager).

  Check also on the incompatible software... it was reported that NTI Shadow Ninja & software can cause a conflict; Remove and reinstall the desktop software BB allows to install correctly.

  My apologies in advance if this is redundant - there is no way to be sure that if you have already seen and tried these. Also apologies if all are not currently available... RIM takes their monte and descends at will as they revise things.

  I hope that something it is useful!

  See you soon!

• BlackBerry smartphones can not get incoming messages in Facebook

  I'm unable to receive incoming messages in the facebook message box. The messages are giving, but I can't receive. Ask for help!

  Hi and welcome to the forums!

  KB27993 Facebook for BlackBerry smartphones is is more updated of the new RSS

  «On some occasions, that the Facebook® for application smartphones BlackBerry® is therefore more updated news FEEDS even when a manual refresh is complete.» Users of blackBerry smartphones who not know this problem may be able to view existing comments or other profiles of FaceBook® friends".

• BlackBerry smartphones can not synchronize with the USB cable plugged into charge pod

  Hello

  I read on the web site of shopblackberry.com, in the details of charge pod ( http://www.shopblackberry.com/_blackberryaccessories/cgi-bin/pd.cgi?frompage=category&page=product_d... ) that the pod can handset with charger travel or data cable for charge and/or sync with a BlackBerry smartphone. So, my question is related on a problem or a misunderstanding of me to this description.

  I want to know if we could recharge and synchronize the BlackBerry via USB cable or is only responsible for the BlackBerry when connected that way. My second question is, is it possible to synchronize the BlackBerry with the USB cable plugged into the pod or not?

  Because I got a request from one of my users about the fact that his BlackBerry 9000 can not synchronize when it is on his group.

  Thank you very much!

  Hello

  It's a loading dock. It is useful, because just drag you your "BOLD" in there and it will load (just like the 8300 Curve).
  If you want to synchronize, you can plug a usb on the side of the appliance cord. This can be done while the machine is in its dock, where the description.

  I have the same crib, but for the 8300. It's really worth buying. I'm happy with it every day.

• BlackBerry Smartphones can not access Media card with BB Desktop or Media Sync 9700

  The other day I received a Reburbed Bold 9700 update.

  I use Ver 6 Deskstop OS and the 9700 is running device code latest version 5.

  I have a Kingston 4 GB media card that I know is in place because the 9700 recognizes it and when I go to files and select the media card, I can see all the files on the card and when I take a picture it is written on the card so I know that memory is very good and he sees the 9700.

  The problem I have is BB Deskstop or latest version of Media Sync to see so I can transfer files to and from my PC and the media card.

  The error message that I receive on the two applications, it's that I have to turn on mass storage Mode.  When I look at my memory settings:

  Compression - enabled

  Map of media Support - on

  Mass Storage Mode Support - on

  Auto enable mass storage Mode when connected - Yes

  I formatted the card successfully on the BB.

  I tried another card memory (2 GB) and also properly formatted as well.

  I also tried another USB cable into another USB port.

  I had a BB hard reset by pulling on the battery... several times.

  I had another before Blackberrys and have never had a problem of access to the media card.  I would have thought that it is easier on the 9700.

  I did search endlessly on the Web and saw other people with similar problems but many were so simple that the card is not seated properly and it also had the symptom that the BB is not recognizing the media card.  My BB recognize media cards and use them, but I can't access the card through my PC.  I understand that I may not see a pendrive pop up in Windows Explorer, but I can't understand why the BB Desktop or Media Sync cannot access.

  I know that both of these applications communicate to the BB cause I get requests for passwords and the desktop, I can view all my applications and I used to update the device until the last OS level during the troubleshooting process.

  I just wanted to see if anyone has experience this problem and has tips, if not I will contact AT & T or go into a local store to see if they can help.  I just think I'm missing something that I can take care off instead of my own.

  Thank you!

  Hello

  Have you tried to connect the device on another computer?  If another computer to recognize the device, it may just be a case of bad USB drivers on your computer.

  Here are some KB articles that may be able to help:

  KB19717 - BlackBerry smartphone is not detected as a USB mass storage device when connected to a computer

  KB10312 - impossible to display the map of support using the BlackBerry smartphone

  You also need to remove the USB ports on your computer (using Device Manager), and then restart the computer to reload the correct drivers.

  An alternative to this is to simply use a microSD card reader which allows you to use the microSD as a flash drive.

  I hope that this info is another starting point for you!

• My 9500 storm blackBerry smartphones can not receive files via bluetooth, but I can't send

  Please help someone, my blackberry storm can not receive files via bluetooth, but I can send, what could be the problem?

  Have you tried and went to accept via Bluetooth? Some of the older software on the BBS, you need to go to the media file and say accept via Bluetooth. Consider the two features are already paired.

• BlackBerry smartphones can not update AppWorld 907 invalid COD

  Hi guys. I bought my Torch 9800 (v6.0.0.570) in 2011 and so far the problem is still not resolved. Everytime I open the AppWorld

  -A message appears: "To continue to use Blackberry App World, you must upgrade your current version."

  - Then I download the update.

  Whenever the 99% achieved download bar, suddenly a message appears "907 invalid COD".

  I can't even delete my BB AppWorld. There is no option "Delete" in "Application Management" or "Modules".

  Hi Firdaus92

  In this case, it is advisable to upgrade the version of your operating system to the v6.0.0.756

  Search and download your OS and everything above applies

  By sdgardne 

   

  However, here's what I propose...

  The easiest way is, on a PC (you can not do on MAC):

  (1) make sure you have a current backup and your BB complete... you can find complete instructions via the link in my sig auto below. (It's probably debatable given the errors you have... it is likely that your data are already parts of your device, which means that you must now rely on a backup you took before that happened.)

  2) uninstall all the BB OS packages from your PC,

  (3) make sure you have the BB Desktop Software already installed

  • http://us.BlackBerry.com/software/desktop.html

  (4) download and install on your computer, the BB OS package you want:

  • http://us.BlackBerry.com/support/downloads/download_sites.jsp
  • If all you want are the levels of BONE, it is first sorted by carrier - the carrier supports, your search will be fast. However, some carriers are much slower than others to release updates. To really get the package up-to-date OS for your BB, you need to dig through and find all businesses that support your specific model BB and then compare the BONE levels they support.

  5) remove all copies of the SELLER on your PC. XML... There will be at least one and maybe 2, and they will be located in the same way or to (it changes based on your version of Windows) these files:

  • C:\Program Files (x 86) \Common Files\Research In Motion\AppLoader
  • C:\Users\(your Windows username) \AppData\Roaming\Research In Motion\BlackBerry\Loader XML

  6 (a) to change your level of BB OS installed (at level or lower), you can run the Desktop software and connect your BB... the software should offer the operating system package you have installed on your PC.

  6 (b) or, for recharging your BB OS level installed as well to change, work around the Desktop software and use the CHARGER. EXE directly, through step 2 in this process:

  • http://supportforums.BlackBerry.com/T5/BlackBerry-device-software/how-to-reload-your-operating-syste...
  • Note Although written to "recharge" and the storm, it can be used to upgrade, downgrade or recharge any BB device model - depends on the operating system package you download and install on your PC.

  If, during the process of 6a or 6 b, your BB has an error '507', simply unplug the USB of the BB cord and reinsert it. do nothing else... This should allow the installation to continue.

  You can also study the use of BBSAK (bbsak.org) to perform the wipe what he is capable.

  You can also try the "skeleton OS Reload procedure" in an attempt to circumscribe the precise causal element:

  1. Load your OS "bare bones"... If everything is optional, do not install it.
  2. If the behavior is immediately, then try another OS with step 1
  3. If the behavior does not immediately, then run for as long as necessary to make you to be sure that the behavior will not occur.
  4. Add one more thing - no matter how tempting, one.
  5. If the behavior does not immediately present, and then runs for long enough to be sure he won't have the same problem
  6. Repeat steps 4 and 5 until all things are responsible or the behavior presents

  When the behavior shows up, you know the culprit... the last thing you have loaded.

  If the behavior doesn't re-present, then you know that step 1 or 2 cured it.

  If the behavior has anything, then you have probably a problem of material level for which no amount of OS or software can heal.

  You may also use these tips:

  • KB10144 How to force detect the BlackBerry smartphone using the Application Loader
  • KB27956 How to recover a BlackBerry smartphone from any State
  • http://CrackBerry.com/BlackBerry-101-lecture-12-how-reload-operating-system-nuked-BlackBerry

  If you are on a MAC, you are limited to only your sanctioned carriers OS packages... but can still use any level they currently have to sanction. See this procedure:

  • KB19915 How to perform a clean reload of the smartphone BlackBerry using BlackBerry Desktop Software application software

  Good luck and let us know!

• BlackBerry smartphones can not verify my blacberry id - enter the username associated with this phone - ARGH!

  I just got my blackberry a few days ago and it makes me nuts trying to get this set up. I'm pretty tech savy, but not when it comes to this phone.

  I created an account via blackberry, but then I could not for the life of me remember the password I put on it. So, which became a nightmare and I ended up deleting this account and set up a new through the computer.

  Now, every time I try and connect to this, as the app world to try to put things in place and not - I get the error message "enter the username associated with this smartphone.

  So I enter the new name of user and password I put in place and it works so of course I tried to get all blackberry programs set up on my computer and connect the phone to my computer - but my house is a deadband for cells - so I can't do set up because I can not access my "data plan" in my house.

  I recorded my phone, I have taken the battery all that fun stuff - but it's still not working! That makes me BONKERS - I can not set up email, bbm anything because I can't access my account - ARGH! I really hope that someone can help you.

  No doubt because I posted this - my friend that I couldn't reach finally called me and told me to do a security wipe and then start again. It WORKED! So if anyone has this problem, just try to do a wipe

• BlackBerry smartphones can not unlock 8330 curve

  I use a security code on my BB Curve 8330.  I tried to synchronize media files today through the desktop (win XP) USB interface and has been invited to enter a password.  I used my security code and password account BB, neither worked.  I unplugged the USB cable and now cannot unlock the device by using the keyboard.  Twice I have re-set the device (battery removed), and we invited to enter the word "blackberry" I did.  When you are prompted to unlock the device, I try to enter my code, but instead of the usual displays of * (standard characters when you type a password), I see on the screen the characters I entered.  I use a 4-digit number for my unlock code, but when I get in I see the corresponding value of QWERTY (eg.  type '2' see 'e' on the screen)

  Now I have 9 of 10 attempts and don't want to lose my data.  How can I get this think unblocked?

  1. While you still can, on your BlackBerry smartphone, change the password to something very simple, alpha characters only, not numbers, without capital letters. To do this before you lose all your data. Enter the incorrect password ten times will wipe your device of all data, contacts, calendar, etc.

  2. you probably think that you have a number or a capital letter in your password, and you don't really have.

  for example, if you think your password is "w3rs", try alpha correspondent character and the PW would be "wers".

  You never noticed the error, because the entry hidden on the password.

  Good luck.

• BlackBerry smartphones can not download Blackberry app world

  I tried to update the BlackBerry because I could not download applications, when I open it. He sends me to update the bb app world.

  However, I get this msg: Sorry, your session has expired. Please close all browser windows and then return to the home page.

  Surely my BB is supported by the App World. and my current plan in Nigeria supports the wrld app. How can I solve this?

  Hi agtsih

  If you encounter problems with the BlackBerry world update then try this way:

  On your home screen to Options > device > application > locate and remove Blackberry World of this list.

  KB10040  : How to display or remove installed application on a blackberry smartphone   

  Once you have removed perform a battery pull reboot by removing the battery while your unit is powered on wait a minimum then reinsert back.

  Finally, use your BlackBerry browser and navigate to www.blackberry.com/appworld/download and download the most recent version available.

• BlackBerry smartphones can not download applications

  Hello, I recently brought the new 9320. I have the card memory base San Disk that come with the Blackberry. Also, as soon as I put the phone I downloaded Blackberry Desktop Support software. The desktop software and storage on the phone at the same time options I have a 14.4 MB remaining on the phone storage and 1.4 GB left on my memory card. When I try to download apps on the phone via my WiFi it is said that there is not enough remaining space. I guess that the phone will only attempt to download the application in the device memory. Is it possible that I can get the phone to automatically download the application directly on my memory card? Or is there another problem that prevents me download apps?

  Thank you.

  Hello and welcome to the community!

  There are three types of potential memory on a BB: 1) application memory, the device memory) 2 and 3) Media/SD Card Memory.

  Application memory - it is the most important; It is protected (not available to the user), dedicated and (fixed size) space as the destination for the installation of applications (the BONE itself more certain applications storage, overhead and such). You can't touch AppMemory. You cannot improve the maximum AppMemory that your BB has. It is what it is. Applications can install only here... There is no other choice.

  The device memory - it is space on your BB you can touch these files, images, media, etc. In general, it is not very big, but it is available.

  Memory card SD/Media- is what it says... your SD card to store files, media, photos, etc.. It can be as large as your BB OS can support... see this KB:

  • KB05461 Sizes of card MicroSD taken in charge by the BlackBerry device software

  On some devices/OS levels, you can see 'Free file' (Options > status), I think this is equivalent to AppMemory. You can see on other devices, all the memory usage levels three (Options > memory). Here are some tips to use:

  • KB02843 What is the function of low memory manager on the BlackBerry smartphone
  • KB14320 How to maximize space and power battery life on the BlackBerry smartphone
  • KB14213 Call logs, SMS text and email messages are deleted from the BlackBerry smartphone

  Finally, it is always important to correctly close applications when you are finished with them. Using the back or on the red button won't do that - those leave the app to decide what to do... and some let themselves memory-resident, consumes resources on your BB, slowing down the overall performance. On the contrary, to close an application, tap on and select 'Close' or 'Quit'... which force the application to be closed, freeing resources for your new use it consumed. Some applications will always be running (in general - BBMessenger, browser, homescreen, phone and Messages)... but, you should always close them properly - especially the browser... If we leave on a web page, it will not consume only additional resources, but the power of the battery as well.

  In addition, each time a random strange behavior or slow creeps, the first thing to do is a battery pop reboot. With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy. Some have taken to do this on a regular basis as a preventive measure... some as often as once a day. Others got the app QuickPull to automate a simulated Batt Pull.

  Thus, issues of the app, it is a question of AppMemory... Please see the information above in order to maximize the amount of free AppMemory on your BB. If your particular model of BB has a limited amount of total AppMemory, then you must understand the mixture of 'must have' for you and then give priority to your "optional elements" in order to charge as much as you can, sacrifice these things of lower priority.

  Good luck!

• BlackBerry smartphones can not update bb id

  Hello

  I have a situation, I can't update my bb on my phone id (8520) I bought this phone to another user and its information is always that that checks the phone. I get an error message: enter the username associated with this smartphone. I think that's also why I can't receive and accept the invitations when friends add my PIN for BBM. I have not yet set up my email accounts, when I get to the email Setup page I get this error message: your e-mail account is already enabled for use of the company, but I'm not not using any email the company and I did the putting up of my email on my old bb 9000 before. pls help me on this, I know not what to do. I already have my BIS active but im getting this kind of errors... you can email me for any possible assistance, here is my email address:

  Thank you and hope to receive a feedback with you!

  EDIT: For your security, personal information such as email are prohibited. Please see the guidelines of the user   under article ""be sure to." "

  Hello and welcome to the community!

  Time to take a step back:

  • KB05099 Steps to take before selling or after the purchase of a used BlackBerry smartphone

  The seller must complete their first steps before you try to use anything.

  Good luck!

• BlackBerry Smartphones can not connect my Blackberry ID on my phone! Help!

  I had to update the BBM so I did and I rebooted. After that, it asked me to check my BBID, when I tried to it says unable to connect.

  When I log into Blackberry Protect on my computer, there is no problem, but he says that my Bold 9900 has been archived, I had not checked it.

  I don't know what is happening?

  No indication on the issue would be appreciated I can download apps as my BBID cannot be verified

  I had the same problems you mentioned, I could solve my problem. And to be honest, I did a security wipe after saving my data and it solved my problem and he is back to normal.

  Hope that your will to do, I know I hesitated to.

• BlackBerry smartphones can not get my curve to download the upgrade of the OS

  I downloaded 4.6 for the Office Manager successfully, but when I connect my curve I can't download. It still shows 4.2.

  Normal 0 false false false MicrosoftInternetExplorer4 / * Style Definitions * / table. MsoNormalTable {mso-style-name: "Table Normal" "; mso-knew-rowband-size: 0; mso-knew-colband-size: 0; mso-style - noshow:yes; mso-style-parent:" ";" mso-padding-alt: 0 to 5.4pt 0 to 5.4pt; mso-para-margin: 0; mso-para-margin-bottom: .0001pt; mso-pagination: widow-orphan; do-size: 10.0pt; do-family: "Times New Roman"; mso-ansi-language: #0400; mso-fareast-language: #0400; mso-bidi-language: #0400 ;} "}

  Check the steps below to update OS by installing device OS in the PC-

  Step #1:

  Before you begin, make sure that BlackBerry Desktop Software is installed on the computer.

  Step #2:

  Make sure that you have installed the software for device updated on your computer. Visit this link to get the software for device update the carrier OS download site.

  Step #3:

  Users can perform a full or selective data backup using the backup and restore tool in BlackBerry Desktop Manager using the following steps:

  1. connect the BlackBerry device to the computer that is running BlackBerry Desktop Manager

  2. open the BlackBerry Desktop Manager

  3. double-click on Backup & Restore

  4. Select backup to perform a full backup or select Advanced to make a backup of specific databases

  5. choose a location to save the backup file, and then click Save

  Step #4:

   

  To perform a clean installation of the BlackBerry Device Software, do the following:

  1. connect the BlackBerry smartphone to the computer and open BlackBerry Desktop Manager

  2. double-click on the icon of The Application Loader

  3. click on next to start the installation

  4 type your BlackBerry smartphone password, if prompted, and then click OK

  5. click on the check boxes corresponding to the names of the applications you want to load, and then click Next

  6. click on Advancedand then click the check box next to erase all applications already installed.

  7. click Next.

  8. click on the check box next to of not automatically backup the application during the process of loading data

  9. clear the check box next to the backup and restore applications installed wireless

  10. click on Next -> Finish

  11. once the process is complete, the load succeeded message

  12. click close to return to BlackBerry Desktop Manager.

• BlackBerry smartphones can not receive text messages

  My blackberry pearl deletes my messages text before they are read. Can anyone help?

  Hi and welcome to the forums,

  You have 64 MB of memory total on your device. You sent that you have 0bytes free.

  15 MB of free space would be regarded as a minimum.

  Most people close the applications by pressing escape or the red button. This does not close the applications.

  Each application has an option close. For example, if you are in the calendar, press the menu key (spotted) and scroll down to the bottom close is listed.

  One when you're done using the browser, press menu and options, select cache operations,

  Delete all categories and press ESC it will clean the browser cache.

  Select the memory clean option on the BB. Go to options, security, memory, cleaning, activate it.

  The BB will now clean up the memory when idle for 5 minutes.

  Links attached to manage memory efficiently.

  Thank you

  Bifocals

  How to qualify for low-memory situations on the BlackBerry smartphone

  How to maximize space and power battery life on the BlackBerry smartphone

  Lack of memory according to the free file on the status display field

  http://www.Blackberrycool.com/2008/07/BlackBerry-Tips-BlackBerry-memory-management-video/