BlackBerry Smartphones clean Reload of the Desktop Manager for Mac on a torch

Hello

I recently had some problems with my BB Torch, in terms of reconfigure one of my email accounts. I tried all kinds of different solutions and nothing has worked so far. I am to talk about this section of the general Support Forums to see if anyone would be able to help.

The whole issue can be found here:

http://supportforums.BlackBerry.com/T5/BlackBerry-App-World-General/BlackBerry-torch-email-setup-ISS...

Help, please...

Hey guanche01,

Welcome to the community of BlackBerry Support Forums.

Your message about the email, I checked the installation program does not work.  To resolve this problem, you will need to do a clean reload of software.

Do you have a COMPUTER on the BlackBerry policy?  It is located under Options > Security > security state information.

If you do, you must perform a factory reset before checking for an update.

To perform a factory reset follow method 4 in this article: www.blackberry.com/btsc/KB14202

Once finished, try to own the software of the device reloading.

Let me know if you encounter any problems.

Tags: BlackBerry Smartphones

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