BlackBerry Smartphones device lost password - locked 9810 device

My daughter bought a new Torch 9810 today. She entered a new device password.

After a few hours, she tried to enter her password, but she forgot her password.

After a reading of certain internet groups, the solution is simple, just type your password 10 times and the BB will restart.

I know that all data will be deleted, but that is no problem.

Unfortunately the BB does not restart after that I have type the wrong password for next time

After the reset, it starts with a blank screen, with a kind of document icon.

Within this document icon, appears a sign of lock and the cross, under this icon, there's a counter with watch several times from 0 to 100% and then start again.

I tried to disconnect the battery for at least 1 minute, put in another sim card, let it run for almost an hour, but nothing seems to work.

Help, please!

oopss... !

Let runs for more than an hour on the wipe.

Tags: BlackBerry Smartphones

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