BlackBerry smartphones find model OK
Hi all
Today, I have a problem with my BB. My bb Box say my phone is Storm 2. But when I go and check in my BB (Option > on) say ' Blackberry (R) 9550... I am so confuse now. Can someone help me?
Concerning
Dan
Storm II 9550 Storm, Storm 2 are the same, it was called just Storm 2 Storm 9500 1.
Tags: BlackBerry Smartphones
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Welcome to http://supportforums.blackberry.com/
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The BlackBerry software should update the phone.
Search and download your OS and everything above applies
By sdgardne
However, here's what I propose...
The easiest way is, on a PC (you can not do on MAC):
(1) make sure you have a current backup and your BB complete... you can find complete instructions via the link in my sig auto below. (It's probably debatable given the errors you have... it is likely that your data are already parts of your device, which means that you must now rely on a backup you took before that happened.)
2) uninstall all the BB OS packages from your PC,
(3) make sure you have the BB Desktop Software already installed
(4) download and install on your computer, the BB OS package you want:
- http://us.BlackBerry.com/support/downloads/download_sites.jsp
- If all you want are the levels of BONE, it is first sorted by carrier - the carrier supports, your search will be fast. However, some carriers are much slower than others to release updates. To really get the package up-to-date OS for your BB, you need to dig through and find all businesses that support your specific model BB and then compare the BONE levels they support.
5) remove all copies of the SELLER on your PC. XML... There will be at least one and maybe 2, and they will be located in the same way or to (it changes based on your version of Windows) these files:
- C:\Program Files (x 86) \Common Files\Research In Motion\AppLoader
- C:\Users\(your Windows username) \AppData\Roaming\Research In Motion\BlackBerry\Loader XML
6 (a) to change your level of BB OS installed (at level or lower), you can run the Desktop software and connect your BB... the software should offer the operating system package you have installed on your PC.
6 (b) or, for recharging your BB OS level installed as well to change, work around the Desktop software and use the CHARGER. EXE directly, through step 2 in this process:
- http://supportforums.BlackBerry.com/T5/BlackBerry-device-software/how-to-reload-your-operating-syste...
- Note Although written to "recharge" and the storm, it can be used to upgrade, downgrade or recharge any BB device model - depends on the operating system package you download and install on your PC.
If, during the process of 6a or 6 b, your BB has an error '507', simply unplug the USB of the BB cord and reinsert it. do nothing else... This should allow the installation to continue.
You can also study the use of BBSAK (bbsak.org) to perform the wipe what he is capable.
You can also try the "skeleton OS Reload procedure" in an attempt to circumscribe the precise causal element:
- Load your OS "bare bones"... If everything is optional, do not install it.
- If the behavior is immediately, then try another OS with step 1
- If the behavior does not immediately, then run for as long as necessary to make you to be sure that the behavior will not occur.
- Add one more thing - no matter how tempting, one.
- If the behavior does not immediately present, and then runs for long enough to be sure he won't have the same problem
- Repeat steps 4 and 5 until all things are responsible or the behavior presents
When the behavior shows up, you know the culprit... the last thing you have loaded.
If the behavior doesn't re-present, then you know that step 1 or 2 cured it.
If the behavior has anything, then you have probably a problem of material level for which no amount of OS or software can heal.
You may also use these tips:
- KB10144 How to force detect the BlackBerry smartphone using the Application Loader
- KB27956 How to recover a BlackBerry smartphone from any State
- http://CrackBerry.com/BlackBerry-101-lecture-12-how-reload-operating-system-nuked-BlackBerry
If you are on a MAC, you are limited to only your sanctioned carriers OS packages... but can still use any level they currently have to sanction. See this procedure:
- KB19915 How to perform a clean reload of the smartphone BlackBerry using BlackBerry Desktop Software application software
Good luck and let us know!
-
I'm wiping yesterday and when I checked on my "device" option, the "battery" option was missing, where I can choose the level of my light screen. Another thing, it is that my 'analysis of the BB device' were like a stethoscope icon, but after you wipe, the icon changed into a black rectangle with a question in the middle of the matk. Whence this 'battery' device option missing? How do I get him back? If it cannot, how should I do if I want to put my light svcreen level? And I can delete this now rare device monitor 'BB' since I can't find the button Delete like other apps? HELPPPPPP! Thanks a lot for the answers!
Hello!
Based on your description, I would recommend a full reload of the operating system. The easiest way is, on a PC (you can not do on MAC):
(1) make sure that you have a current backup and your BB complete... you can find the instructions at the link in my auto-sig below.
2) uninstall all the BB OS packages from your PC,
(3) make sure you have the BB Desktop Software already installed
(4) download and install on your computer, the BB OS package you want:
- http://us.BlackBerry.com/support/downloads/download_sites.jsp
- If all you want are the levels of BONE, it is first sorted by carrier - the carrier supports, your search will be fast. However, some carriers are much slower than others to release updates. To really get the package up-to-date OS for your BB, you need to dig through and find all businesses that support your specific model BB and then compare the BONE levels they support.
5) remove all copies of the SELLER on your PC. XML... There will be at least one and maybe 2, and they will be located in the same way or to (it changes based on your version of Windows) these files:
- C:\Program Files (x 86) \Common Files\Research In Motion\AppLoader
- C:\Users\(your Windows username) \AppData\Roaming\Research In Motion\BlackBerry\Loader XML
6 (a) to change your level of BB OS installed (at level or lower), you can run the Desktop software and connect your BB... the software should offer the operating system package you have installed on your PC.
6 (b) or, for recharging your BB OS level installed as well to change, work around the Desktop software and use the CHARGER. EXE directly, through step 2 in this process:
- http://supportforums.BlackBerry.com/T5/BlackBerry-device-software/how-to-reload-your-operating-syste...
- Note Although written to "recharge" and the storm, it can be used to upgrade, downgrade or recharge any BB device model - depends on the operating system package you download and install on your PC.
If, during the process of 6a or 6 b, your BB has an error '507', simply unplug the USB of the BB cord and reinsert it. do nothing else... This should allow the installation to continue.
Note that all the apps add-on indeed went from the device... a WIPE is very obedient and removes the add-on apps. Reference:
- Article ID: KB16307 Actions performed by the BlackBerry smartphone during the removal of the user stored and application data
Good luck and let us know!
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