BlackBerry Smartphones Getting fatal when the device 4.5 software update

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• BlackBerry Smartphones after switch of the device to the same model, BB missing Apps (like cards and password keeper)

  I had problems for a long time with my keyboard on my BB Bold 9900, so finally I was given a used to toggle Bold 9900. I have used the functionality of the switch device of BlackBerry Desktop (v7.1) software and was off and running on my 'new' "BOLD". Finally, I noticed that the cards and password keeper are missing on my new phone. I did a lot of digging through our corporate HelpDesk, phone call from mobile provider support, and if Google search (incl. various BlackBerry support forums). Nowhere is that I found a solution that worked.

  A number of sources did the download card www.blackberry.com/ but that results in a message of "Opinion sorry, your device does not meet the system requirements that are needed to support BlackBerry Maps."

  When I look in the Applications tab of BB Desktop Software, BlackBerry Maps is not listed (is not password keeper).

  Two of my phones are running OS 7.1 Bundle 2840. Carrier SaskTel (part of the network of Bell Mobility).

  Any ideas?

  From what you describe, something is not right when you installed/updated / switched devices. Thus, a clean reload of the OS would be the right thing to do. The easiest way is, on a PC (you can not do on MAC):

  (1) make sure that you have a current backup and your BB complete... you can find the instructions at the link in my auto-sig below.

  2) uninstall all the BB OS packages from your PC,

  (3) make sure you have the BB Desktop Software already installed

  • http://us.BlackBerry.com/software/desktop.html

  (4) download and install on your computer, the BB OS package you want:

  • http://us.BlackBerry.com/support/downloads/download_sites.jsp
  • If all you want are the levels of BONE, it is first sorted by carrier - the carrier supports, your search will be fast. However, some carriers are much slower than others to release updates. To really get the package up-to-date OS for your BB, you need to dig through and find all businesses that support your specific model BB and then compare the BONE levels they support.

  5) remove all copies of the SELLER on your PC. XML... There will be at least one and maybe 2, and they will be located in the same way or to (it changes based on your version of Windows) these files:

  • C:\Program Files (x 86) \Common Files\Research In Motion\AppLoader
  • C:\Users\(your Windows username) \AppData\Roaming\Research In Motion\BlackBerry\Loader XML

  6 (a) to change your level of BB OS installed (at level or lower), you can run the Desktop software and connect your BB... the software should offer the operating system package you have installed on your PC.

  6 (b) or, for recharging your BB OS level installed as well to change, work around the Desktop software and use the CHARGER. EXE directly, through step 2 in this process:

  • http://supportforums.BlackBerry.com/T5/BlackBerry-device-software/how-to-reload-your-operating-syste...
  • Note Although written to "recharge" and the storm, it can be used to upgrade, downgrade or recharge any BB device model - depends on the operating system package you download and install on your PC.

  If, during the process of 6a or 6 b, your BB has an error '507', simply unplug the USB of the BB cord and reinsert it. do nothing else... This should allow the installation to continue.

  If you are on a MAC, you are limited to only your sanctioned carriers OS packages... but can still use any level they currently have to sanction. See this procedure:

  • KB19915 How to perform a clean reload of the smartphone BlackBerry using BlackBerry Desktop Software application software

  Good luck and let us know!

• BlackBerry smartphones can not disable the device password!

  I was playing with my Storm the weekend and decided to apply a password to the device. Now I can't turn it off and I hate that I am constantly asked for her. When I go to 'Options', then 'password' it has not the ability to disable the password feature. The toggle button at the top of the password page is soft gray with a tiny tiny red lock next to her and I can't click on the button. The only thing I can do is to change the password. Any suggestions? !!

  I solved my problem. I did a reset of the handset and that got rid of the option activate the password. However, when I did a backup of subsequent restoration of the handset, I was careful to choose only what I wanted really saved (address book, calendar, etc.). If oyu make a full backup that you will get the active password once you restore again.

• BlackBerry Smartphones cannot connect to the device.

  Hello

  I got a 8320 a few days ago, everything is OK until today...

  I tried to connect it to my computer, but the DM (4.7version) remind me ' unable to connect to the device. Please make sure that the device is properly connected and try again.

  Curve 8320

  Platform: 2.7.0.90

  App version: 4.5.0.110 (152)

  DM 4.7.0.32

  Windows XP Professional

  someone at - he a good idea on this message?

  Hello

  You have little free memory left on your device. 15 MB is considered to be low, you have 8 MB

  You have a lot of third-party applications on your time BB, icall, bbalerts etc?

  I don't know your level of experience, so if you know I'm sorry but if please read and let me

  not know if this is the case.

  Most people close the applications by pressing escape or the red button. This does not close the applications.

  Each application has an option CLOSE. For example, if you are in the calendar, press the menu key (spotted) and scroll down to the bottom CLOSE is listed. Go through each application and then press close. Go to the menu press browser and options select cache operations clear all categories and reached escape it will say cleaning memory

  Thank you

  Bifocals

  http://supportforums.BlackBerry.com/Rim/Board/message?board.ID=8300&message.ID=9225#M9225

  If you follow these steps and face up to your memory, your phone will run smoothly. It will be

  also facilitate a good connection with the Office Manager. At the moment the habit

  to do a battery pull just before the USB connection.

  When you have cleaned everything you can, clean again. You really want to stay close to 30 MB

  If it is possible

  Please let us know if you need help with any of the steps.

  Thank you

• BlackBerry Smartphones Emails sent from the device is not displayed in the "sent"box and "BIS" question

  Dear all and Rim:

  New to the BB world, need more help...

  AOL mailbox to connect with 'Tour' with success, the service provided by Verizon.

  Emails sent from the device are not show to AOL "Sent Box" or "IMAP" Outlook Express / outgoing server "POP" record "SMTP."

  Really need copies of "Sent Box", thanks for the help!

  Also try to put in place 'BIS' accout, error message says:

  "Your account is not accessed through a browser HTML...".

  Please use your device to access the Black Berry Internet services"

  I used this link:

  https://bis.na.BlackBerry.com/HTML?brand=VZW

  Thank you,

  Jan

  For the mail issue seems to send me a copy is the only way to go, right?

  This would be a solution.

  And on the BRI, my test was on a PC, it did not work...  Anyway, I was going to connect to the BIS to work on my question above, but seems that it does not help now, then it does not matter if I enter or not.

  Well, it's quite strange... I just used who link me (from a PC) and get my BIS account very well. You can, however, use the interface for device BIS - watch this demo that I you provided above for instructions on this. BIS is simply a service provided by your operator. The PC/Web site method and device interface - these are simply two different interfaces in the same Department, so using one or the other is not serious... they cause the same thing.

  Good luck!

• BlackBerry smartphones can not access the device memory in Windows Explorer

  When I plugged my blackberry on my XP PC, I used to see the memory of the device and the SD card in Windows Explorer.  Now, only the SD card is in the Explorer.

  In the Desktop Manager, I used to be able to see the two also.  Move files and others.  Now I don't have this option.

  It is a new company blackberry secure (password to unlock).  Don't know if the problem occurred the same time, I received my new phone...

  top of the page: "SOFTWARE".

• BlackBerry smartphones HELP! put the device and software to factory settings

  Hi all

  I need assistance with my camera, I'm currently using now 8900 Curve and my cousin about to buy it, but I want to back to factory settings. I exactly want to remove my "[email protected]" of my camera or any record in the software and the device. Just make it back to factory settings with no information that I put in my topic. How can I do?

  Thank you

  Andra

  Hi and welcome to the Forums!

  A few things you need to do:

  KB05099 Steps to take before selling it, or after buying a used BlackBerry smartphone

  You need to talk to your operator so that not only the account of the BIS are removed, but also that they remove completely the existence of the @bb e-mail account.

  Best!

• BlackBerry Smartphones recording stops when the screen fades

  My 9300 will stop recording when the time-out of the screen is reached. It is not by chance it is occurring because the software has been installed to prevent me from recording. Someone at - it a fix for this problem? It can be corrected by reinstalling the operating system and when I installed last Absolute radio I noticed the problem.

  The answer is an application called "Brampton Guardian" by Metrolan Media Group Ltd which, once installed (and not run) will disable your speech recorder, after that the screen saver is activated (default is 30 seconds) I placed a review noteing the same on Blackberry Apps but ithas no appearred.

• BlackBerry Torch Blackberry Smartphones getting wet in the rain

  Hello

  I write this on my Blackberry Torch 9800 well wet in the rain and since has stopped working.

  I bought in Dubai, but I live in Greece. According to my knowledge is considered as there is no Blackberry dealers or shops in Greece. Can you please suggest me what I can do?

  1. this problem applies in my warranty?

  2 if not, how and where can I fix it?

  Thank you

  Larbi mouchou

  First of all, I immediately remove the battery of the device, wrap the device in a Microfiber cloth and place it in a bag of rice.  This will draw moisture from the unit and could very well blow little life back inside.

  Second, this type of problem is NOT covered by the warranty, unless you've purchased a secondary insurance.

  Try to leave the camera in the bag of rice for a few days.  After a few days, reinsert the battery and see if it will power.  I've heard that a lot of people have had success with this method.  Just need a little patience.

  Otherwise, your service provider will be your first line of support to contact the RIM resources to repair your device.

• BlackBerry Smartphones cannot connect to the device during synchronization

  Hi, first of all I'm new here so if I ask a question who responded... Sorry... could not find when I tried. ;-)

  I have a Bold 9000 with Desktop manager 4.7 and Vista SP1 on my desk.

  When I try and sync Outlook it gives me the following message... "unable to connect to the device. Please make sure that the device is connected. I can display media files etc in the Office Manager, but fail to synchronize? any ideas?

  Thank you

  Connect the unit to a main usb on the back of the computer and try again, let me know.

• BlackBerry Smartphones phone crashes when the media card is on the phone

  I had my phone for a few weeks.  I have a 4 GB card that I had in my phone for over a week.  Now it freezes up when the card is in the phone.  Once I take the card the phone works very well.  Any ideas of what I could in fact?

  I had not upgraded the operating system, but I had added a photo that must have been great.  I took the card on the phone and removed the photo on the card in the Desktop Manager.  When I put the card in the phone it seems to work fine now.

  Thank you

• Map of blackBerry Smartphones transfer Media to the device memory

  I have a few rings I bought and you want to transfer. I update the Mem Card a 8 GB of the 120 MB and you must place these ringtones on the device memory and then put in a larger map and then transfer to the Mem card. Can someone give me some step by step directions if possible. Thank you as always. Eldon

  The media icon > Explore > go to your desired ringtone and don't open it, just highlight it > Menu > move.

  From there you access the memory of your device and drop it into the similar ringtone folder.

  You can also copy off your ringtones on your PC by allowing the storage of mass on your media card Options > Media Card.

  Then plug your BB to the USB port and you should be an option for a removable folder in my computer on your PC.

• BlackBerry smartphones any idea when the store will be available again

  I wonder if anyone knows how long it will take for the store of BlackBerry (http://shopblackberry.com) to be available again? Does anyone know what's taking so long? It will be available again after January 30?

  I have some reward points available (https://developer.blackberry.com/jam/rewards/), these are valid in the BlackBerry store.

  On the site it says that I could post in support of the BlackBerry store if I have questions. I've done it since long (4 December 2012 to be exact) and the only response I got was the same as what the site says: "the site is temporarily unavailable. But the part 'temporarily' is at the same time quite a long time.

  PS: I didn't know really where I should put this post. So I guess that moderators will probably move this if it belongs here. Sorry for the inconvenience, but as I found that there is not a real support for the BlackBerry shop channel.

  ndsmyter wrote:

  Not belonging to the RIM?
  He headed the http://us.blackberry.com/where-to-buy/accessories/shop-blackberry.html site which is the property of RIM as far as I know. And because the notification (indicating that it is not available) says to contact [email protected]. I think the address shopblackberry.com is the property of RIM? Or am I missing something?

  I hope for the party revamping of course :-) We'll see in a few days

  Well, let me remind that... He didn't was NOT owned by RIM in the past.

  Site Web ShopBlackBerry.com and retailer was (in the past) a third-party provider of accessories RIM and others, and has been the preferred supplier of RIM. But it was an American company, unrelated to the RIM other than by RIM's official recognition as the "official dealer.

  Since November of last fall (2012) their site has been closed, as well as a notice of "makeover." Maybe RIM has supported or bought this URL and the distribution channel.

• BlackBerry Smartphones BBDM stuck on the device switch Wizard!

  Hello!!!

  I'm doing a passage to my curve 8330 BB to BB Tour 9630. I use the DM and seems stuck on 'Connect to device ROM. I click on the Cancel button, but the DM do nothing. I just want if takes too long or is a problem? I got about an hour.

  Thank you!!!

  An hour is located on the side the highest... you could give it another half hour and remove the cable of the device.

  Remove the battery from the unit and see if it restarts.

  If it is not the case, you will need to use JL_Cmder to wipe the device and then load the operating system on the device. Follow the instructions here:

  http://www.BlackBerryFAQ.com/index.php/How_do_I_wipe_the_BlackBerry_using_Jl_Cmder%3F

• BlackBerry smartphone how to return the original factory installed software

  I just bought curves and made the device through Desktop Manager without saving the curves of old BB again BB. I really wanted to do the sync. Is there a way to remove everything I did and replace the original software, so I can sync from old BB again BB?

  TIA,

  Tjonessi

  tjonessi wrote:

  Options of > Security > General settings > Menu > wipe Handheld will wipe all the data that you passed on.

  This will restore all the original factory after I run the present?

  Yes, any. It is not a 'factory' specifically, but close enough. He's going to do what I said, and all your personal data will be deleted.

  So you want to make a backup of the old appliance, and then on the new device > restore > Advanced and select only these databases you want to restore to the new.

  I can understand the backup of the old device, but I do not understand what I am restoring in the new system? What is the data of the old appliance?

  Yes, IF you want data from the OLD device on the NEW device, this is what he will do.

  After you run these, so I can sync the data from the old unit to the new feature, am I right?

  You're confusing terminology. You won't be "synchronization" given the old unit to the new device, you will be restoring the data FROM the old unit to THE new device if you follow my advice.

  Maybe I don't know what exactly it is that you are trying to do. Why don't reiterate you it here so that it is clear?