BlackBerry Smartphones Help! Director of office exe: Application error

I tried a clean uninstall and reinstall the Blackberry Desktop Software version 5.0 and get this Bishop Office exe message: Application error - the Instruction at "0x004e6535" referenced memory at "0 x 04480013. The memory could not be read.

Anyone have any ideas on how to solve this problem? would appreciate the help!

Thank you

Hi and welcome to the Forums!

Ouch... some have reported that it had to go further in the registry that is loaded into the Clean uninstall KB. Some used a registry cleaning product in order to properly do what is necessary.

It is perhaps superfluous, I suggest the following steps (reboots insert a lot of restarting your PC... not only restarts, but at full power down). In addition, it is recommended that you are connected to the PC on an account with full administrator rights. In addition, under Vista/Win7, use the option "Run As Administrator" for everything.

(1) remove the package to update your device OS of your PC (Add/Remove Programs)

(2) properly uninstall the RIM DTM software:

  • KB02206 How to perform a clean uninstall of BlackBerry Desktop Software
  • Some noted that there are several registry keys to remove talk in this KB
  • Others have reported the use of a registry cleaning tool to be also useful

(3) get a new RIM DTM software download:

  • Choose the version which is more recent and (if any) compatible with your PIM (if you are synchronizing via USB):
  • KB12268 Applications supported by BlackBerry Desktop Manager to synchronize

(4) to download a new copy of your package to your carrier OS device (on your PC):

(5) install DTM on your PC

Installation of 6) (also on your PC), device OS package

(7) start the configuration Organizer:

  • KB17022 How to configure applications to Organizer for synchronization using BlackBerry Desktop Manager

If all goes well, who's going to make things again.

Good luck and let us know!

Tags: BlackBerry Smartphones

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