BlackBerry Smartphones Hong kong and Tmobile

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• Repair blackBerry Smartphones Blackberry in Hong Kong Center

  Salvation of the RIM,

  Is there a repair center in Hong Kong?
  If so, can you give me the details? for example address / such / opening
  hours?

  I bought a Bold 9900 in T-Mobile (US) before, but I'm now in Hong Kong.
  And the camera of my Bold 9900 now does not work. It keep saying "unable to DΘmarrer the camera. Close other applications and try opening the cameraagain '...

  Have tried to re - install the operating system and to remove all applications but still the same error pops out, think it's a hardware problem.

  ARO

  Nick

  Hi Nick,

  This is a user to support community forums. Employees visit RIM, but they rarely participate here.

  About your problem, I don't know if there is any RIM authorized service center in Hong Kong. But I googled me and found the following. I guess this could be useful for you-

  • http://www.three.com.hk/website/AppManager/three/home?PageID=b33001&_nfpb=true&_pageLabel=P200470391...
  • http://www.SmarTone.com/JSP/mobile/help/handset_repair/English/index.jsp?OL=1&TT=1357705392173
  • http://hk.BlackBerry.com/support/programs/technical/

• BlackBerry Smartphones Invalid email and password on blackberry 9790

  I have been using everything ok through POP3 email on my blackberry for the last six months and then all of a sudden yesterday asked me to check the password that I tried to do it but the only message I get, is that my user name or password is invalid.  This is not the case, as I am with the same username and password on outlook and my Ipad and these work perfectly. Can anyone help?

  We had a problem with our email on Wednesday, it is now sorted and the passwords have not been changed.

  I tried the hard reset, tried to set up online service, free books works and still will not accept the good user name and the password.  It's driving me crazy!

  Thank you.

  Hello and welcome to the community!

  With a strong carrier network (for example, not only WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2, each should result in a message from your BB... Please wait just before moving on to the next step):

  1) register HRT

  • KB00510 How to register a BlackBerry smartphone with wireless network
  • Please wait a 'registration' message reach your Messages application

  2) Remove and return Service books

  • KB05000 Remove the maintenance book for the BlackBerry Internet Service email account in the BlackBerry smartphone
  • If you do not have access CMIME, continue deleting
  • KB02830 Send the directories for the BlackBerry Internet Service
  • Please wait "the Activation' Messages, one per already configured e-mail account, arrive in your Messages. If you have not already configured email accounts, please wait 1 hour.

  3) restart

  • With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes.
  • See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  I hope that will move things again for you! If not, then you should try remove and re-add your configurations for the relevant accounts. Otherwise, you should contact your mobile provider for formal support.

  Good luck!

• BlackBerry smartphones address email and password

  My Blackberry Torch was stolen recently.  Now that I got my new camera and everything seemed to work OK.  I received emails addressed to it and who is "pushed".  I tried to download an app and had my Blackberry ID need I entered.  She would not accept my new password - so I asked to reset - but the email they were supposed to be sent to my blackberry address did not!  Does anyone have ideas, what can I do now?

  Oh okay Ouch, the using the blackberry.net email account is not good. These emails cannot be found or read any where, but on the BlackBerry smartphone.

  Personally, I never recommend using blackberry.net for this main reason e-mail accounts.

  My best suggestion is to get a gmail or yahoo account for free and create a whole new BlackberryID.

  Then, call your mobile operator Orange and ask them to bring this problem to RIM level two level tech support and get your old account merged or moved to the new BlackBerryID.

  Yes, it's complicated. But it's the only way I see possible... all this because of the password reset. Yuck, indeed.

• Canoe of blackBerry Smartphones to send and received email on verizon storm 2 9550

  My BB 9550 verizon so far cannot be sent or received by e-mail. XL axiata (BIS). OS v5.0.0.1082. Try to complain in the XL Center and customer service says that the BlackBerry smartphone has boredom, which is true? In the service book, notice is rejected CMIME. several times I try send the maintenance of the device address, delete DM and send the book service once again, but so far is EVEN. NO CONFIGURED MESSAGE SERVICE. YOU WILL ONLY BE ABLE TO SAVE AS A DRAFT. Who's wrong? Provider XL Axiata or smart phone BlackBerry?

  Re: Disabling BES of the handheld

  08/05/2009 20:34

  After his contacts on the PC, I'll make sure that you have installed 4.7 DTM and go to the command line

  type: cd c:\program files Research in motion\apploader enter

  type: enter loader.exe /resettofactory

  This should remove the policy from IT previous of the device and wipe the device then you can resync everything back to the device.

  Thank you so much for: http://supportforums.blackberry.com/t5/BlackBerry-Curve/Deactivating-from-BES-from-the-Handheld/td-p...

  It is very useful for my trouble.

  Thanks for you all.

• Sync blackBerry Smartphone Music Sync and media on "BOLD"

  Hi all

  When I go to Blackberry.com on my "BOLD" there is a link that says "sync your music iTunes office with your blackberry smartphone: find out how.

  When I get the link to download on my PC for the media sync... It does not seem to do anything.

  Anyone who has tried this and got positive results?

  Get it solved!  Just need to reboot my computer for the program to take effect.  Thanks for your help gents

• BlackBerry Smartphones user name and password reset email

  Hi, I recently updated my phone and my husband is now to have my Blackberry.  However, I don't remember my user name or password to connect to change the e-mail address with the.  Can someone help me.  I called O2 who cannot help you.  My husband is with TMobile and they cannot help either.  I am now at a loss.  Is there a reset button so we can delete data that is on the phone?

  cldanks wrote:

  Is there a reset button so we can delete data that is on the phone?

  Sorta, Yes.

  You can wipe the device of all your personal information and get back to almost a factory as parameters... Options > Security > Security > Security Wipe.

  If your phone is locked to O2, and he uses it on Tmoible, it will have to be unlocked for use on another carrier. See instructions and the links below.

  Then, he will need the BlackBerry data Plan on his Tmobile account and have registered for use on Tmobile THAT PIN/IMEI device. You must have the device PIN and IMEI released from your OS account.

  Good luck.

  To determine whether your BlackBerry is already "unlocked":
  1. on your BlackBerry, go to Options > Advanced Options > Sim Card.
  2. in this screen type MEPD (see note below) on your keyboard. A new menu will appear.
  3. search for the network in the list.
  4. If your device is "unlocked", we should have disabled or inactive. If it says active, it is still blocked by this carrier.

  If you need instructions on how to unlock your BlackBerry for use on a
  carrier other than that to which it is brand, check out BlackBerry
  Unlocks him it of full trust and know to release me from the seller.

  and read this link for instructions.

• BlackBerry Smartphones ringtone incoming and its sound call all get silent automatically

  Dear BB support,

  I have new mobile Blackberry

  Details in the following way:

  BlackBerry 9900

  Smartphone (3G, WiFi)

  7.0 bundle 1465 (v7.0.0.296, platform 5.0.0.496)

  Band 3G 1,2,5,6

  Help of the kernel v3.8.7.0

  Brand version: 1.0.88305z

  The question that I get is often mobile becomes silent automatically no ringtone sounds , when I get an incoming call arrives only display, when I receive call I can't hear anything. SO every time I have to turn off mobile and remove the battery and restart the phone again, for a while everything works fine, but after a few hours, yet once shut up.

  awaiting your response

  akbar_baig wrote:

  SO every time I have to turn off mobile and remove the battery and restart the phone again

  awaiting your response

  Remove your battery while your phone is off will do nothing to help.  You must ensure that your phone is always on when you remove your battery.

  (And while you're here, please remove your e-mail address of your post.  Personal information, such as e-mail addresses, are not allowed in messages.)

  I hope that helps you.

• BlackBerry Smartphones UK - mail and Windows Live Messanger

  Hello

  My first post here, but I got my BB a while, just never got roud to juggle with it and try to get the apps I want. First and foremost I want to mail and Windows Live Messanger for IMs, addressing Phones4U where I got my contract, they said I need to buy their email Plan to access Emails 'push' (at the moment I don't have an option for setting up my own email addresses). Just to confirm that this is true, if yes it would probably be more easy for me to buy just the increased data plan and access e-mail through hotmail.com (I don't sent them that much).

  However, I use MSN a lot. I tried to download AppsStore, I tried going to www.blackberry.com/messenger, and I tried to download from my PC via my USB wire into the phone. Every time that he told me that I meet the system requirements. When I go to 'About' on my BB it says I have a BB 8900 smartphone v4.6.1.76 (Platform 4.2.0.62) and my status says I have 112 mb of available storage.

  Y at - it something I am doing wrong? Should I be on a payment plan to access the app store? In addition, with MSN it charges you? I have unlimited SMS with my payment plan, but I should also use internet data extended as well?

  See you soon,.

  Alex

  Well, I know not what you mean by 'web n 'walk', but if you have no data plan and browse internet strictly via WiFi, so I think that you actually fail condition 4. If I am correctly Recalling, AppWorld must flow through a data plan as well as the income of everyone in the data stream (developer, Distributor, carrier, RIM, etc) can all be properly credited for sale (Yes, I know that some are free - but it's a sale nonetheless).

• BlackBerry Smartphones BB LINK and MIXTURE of BB for PRIV

  BlackBerry is going to bring in the 'link' or 'Blend' for the PRIV utilities? Essential major utilities to sync and interface with your PC. It would be a bit unfortunate if they do not, and many people will lose faith in the brand. He should have summer offer already, because this phone has been to appeal to business people who need to synchronize their e-mail, outlook, contacts, and calendar.

  Hi @abullen, @pplaut & @kastritis00

  Link blackBerry and mixture do not support the PRIVATE, so I've captured your request and shared internally.

  Since this is the current state, I have marked my answer as the solution in case others have a similar question.

  Thank you!

• Forgotten blackBerry Smartphones login email and password?

  I forgot the login and the password for my new BB Curve 9300.  When I ask for help with my password, it takes me to a question of password that I also forgot the answer to.

  Hello suesheldon,

  Assuming that you are talking about a BlackBerry ID, you have only a few options.

  1 remember the password / security issues heh.
  2. If you have the original email sent when you created your ID, you can use the link inside to remove the ID email address and create a new.
  3. you can create a new one with a different e-mail address.
  4. you can call your provider and try to climb on BOARD so they can reset your password.

  Hope this helps,
  Euclidics

• BlackBerry Smartphones BBM, FB and other applications does not not in wifi!

  Hello!

  Was wondering if someone could help me, I'm going crazy! I got a blackberry torch for awhile now which i had bought in England, I live in Spain since September and have used the wifi in my house here in bbm and use all applications, etc. I've recently returned to England to visit and returned to Spain yesterday and connected to my wifi but my bbm, email and fb and all other applications do not work, but I can connect to the browser! I tried different things to make it work again, for example, draws on the battery, taking sim in and out, making sure the data service is on! The wi fi is certainly connected as the signal in the right corner bar is white! Anyone know how to make it work again, he always worked completely fine!

  BlackBerry Europe servers have had a few problems these days.  This is why you were unable to connect to all BlackBerry services.

  I'm glad I could clear things for you.

• BlackBerry Smartphones device date and time will not

  I have a BB Torch 9860. Unit date and time is wrong, but I can't change it because the icon in the panel display and controls, update is marked with a lock symbol auto. Also the Auto update time zone: display the prompt with a lock symbol. Network time is correct. Can anyone help with this please. Thank you

  Sounds like policy. If this device is on a BES and controlled at least partially from your employer, you need to talk to your employer or your employer, IT people. If it is under your full control and of your device, then there is no problem in removing a COMPUTER policy.

  See http://www.blackberry.com/btsc/KB30076

  If you have a COMPUTER policy, see http://www.blackberry.com/btsc/KB14202

• BlackBerry smartphone App World and Facebook does not!

  After the operating system update - My Facebook and AppWorld does not give the error "you do not have a sufficient wireless coverage or your connection to the wireless network is turned off" - App World... "You are currently on a service plan that does not support its application. If you want to use this application, please contact your service provider to upgrade your data Plan "-Facebook..." But my phone is connected to a working Wifi - Twitter App and browser work well

  Ereeamazing wrote:
  Not connected

  No BBM service on the device... a quick search of the forums here would have told you, since you're "Great contributor", you need to know how to search the forums for others solved same issues you encounter.

  On your BlackBerry device, go to:

  1. on OS5 devices: Options > advanced > host Routing Table > Menu > register.

  On OS6 devices: Options > device > advanced > host Routing Table
  2 send your service from your carrier's BIS site books:
  Of your handheld: http://www.blackberry.com/btsc/KB15402

  Go to the Personal Email Set Up icon and sign. Then under help!, select Service books and select send service Books.From your desktop PC: http://www.blackberry.com/btsc/KB02830North American carriers - scroll to select your carrier
  Carriers worldwide - find your operator from the list

  3. with the BlackBerry device powered time, remove battery for a few seconds and then reinsert the battery to restart. This restart, even if you have already done this, is often necessary to install the service books.

• My Bold 9900 blackBerry smartphones is dead and cannot be repaired

  Hi all

  I have a Bold 9900 I bought in February 2012. 3/4 months, from time to time, it displays an indicator of battery missing on the screen. This has been resolved to remove and insert the battery again.

  A couple of weeks, it exploded and, when you try to turn it on, only the red light was on while the screen is off. I brought in a Blackberry service center and today they gave it back saying that it cannot be corrected.

  600 euros wasted after 28 months.

  I am a single BB client since 2005 (with the old 8700) and I am really disappointed with such a bad customer service.

  Is there anything else I can do? (Other than buying an iPhone?)

  Ciao!

  Max

  Hi JSanders,

  Thanks for your reply.

  The phone was finally repaired. It seems there was an infiltration (even if I'm not Recalling the cases in which it may have wet). An internal Committee was replaced and now it works.

  Ciao!

  Max