BlackBerry Smartphones how downgrade BBM to before 5.0.138

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• BlackBerry Smartphones how downgrade blackberry bold 9700 OS 6.0 for os 5.0?

  Hello, I feel that it's the last place for me to find an answer to my question.

  I accidentally updated my phone in os 6.0, because I thought that I was upgrading software blackberry to my pc, but in the process he changed my os from phone to something else because it was still connected with the USB on my pc. Personally, I enjoyed the simplicity of the 5.0 operating system and would be very happy if someone could explain to me how I can the downgrade to os 5.0 OS 6.0. I called T-Mobile and could not help me, so if you know something I should do, please reply to my post. Thank you.

  No, no, you can not install an OS from a different model. It must be for the 9700.

  You can install an OS from another carrier with not much. Operating system device provided are "released" by specific carriers once that they are certified and trained to their support technicians, but still, you are able to load any carrier the same model by following the instructions below.

  So take the ATT version. And follow the instructions... you're going to be fine and didn't notice any difference.

• BlackBerry Smartphones how Downgrade Version

  I have alreade device was updated to version 6.0.0.668. Now I don't know how to upgrade to version 6.0.0.448. Please help how to solve.

  1 remove the newer operating system of your PC by going to control panel > Add/Remove programs. (If you never physically installed the OS on your PC, go to step 2.)

  2. next, download and install the earlier version of the operating system. Operating system blackBerry downloads

  3. install the older operating system to the computer by running (double click) the downloaded file.
  4. go into c:\program files Research in motion\apploader and delete the file named "vendor.xml."
  5. plug in the BB and double-click on "Loader.exe." It is located in the same place as the above vendor.xml file.

• BlackBerry Smartphones only restore BBM contacts - how?

  Hello

  How can I restore ONLY my BBM contacts using the desktop software?  I looked through the choice of data but none like the right. I have a Torch 9800 and I use the latest office software. (6.0 bundle 1907)

  I use my BB especially for work it is setup with connection of mail company so last week when I had problems they have wiped my BB and now my email and business contacts sync works well again but I lost all my BBM contacts.

  In the restore office option, I use the "select parameters and device data" to select data to restore, but I cannot easily determine what type of data I should be restore so I didn't wipe my e-mail contacts existing or other parameters. Given that I had about 60 BBM contacts fields that show a counter that is close (and therefore looks promising) to the correct quantity are: Messages, folders, store of Trusted keys, stored key pocket, and recent contacts.

  Any help or thoughts are appreciated.

  Gary

  Hello

  gevgar wrote:

  and I'm using the latest office software. (6.0 bundle 1907)

  No, you're not... the latest version is 6.1.0 Bundle 34...

  • http://us.BlackBerry.com/apps-software/desktop/

  See this KB for a list of all databases on the BB:

  • KB03974 List of all databases on the BlackBerry smartphone

  The appropriate injector is there. It's a shame you didn't otherwise save your BBM contacts... BBM itself offers the possibility to make a backup of contacts... I've always found that more useful than the ability to backup/restore of desktop software.

  • KB20554 How to back up and restore the BlackBerry Messenger contacts list

  Good luck!

• BlackBerry smartphone how to open BBM bak. file Please HELP!

  Help, please!

  I have a BB Bold 9900 and must open my backup files in urgent BBM!

  I can easily open the file history through Excel on my laptop, but I can't open the backup files, and it is these conversations that I need.

  The files appear like this for example...

  for example. BBM-(12-08-31-10-53).bak

  I also need to open the history files stored in Whatsapp, once again, I can't open these files.

  Any suggestion would be appreciated..!  Thank you!

  Hi pellosmith and welcome to the community of BlackBerry Support Forums!

  BBM and BlackBerry smartphone backup cannot be opened and read on your computer. These files are intended only to restore the BlackBerry smartphone or the application itself.

  Thank you.

• BlackBerry Smartphones how restore server BB Phone again BB 9720

  Hello

  I need help. I just got a new 9720 BB after that my old BB 9220 phone stopped working. Before the old defective phone, I got my data backed up on the server by using BB BB protect.

  I signed into my new BB using my BB ID and my BBM restored 9720 my BBM contacts. However all data like contacts, Notepad, messages, e-mails and whatsapp are not restored.
  Whenever I go to BB protect app, it does not give me the option to restore, rather they want to back up my current phone.

  Can anyone help me to restore all my data saved on my old BB Phone on the BB to BB Server protect in my new BB Phone?

  Hello fsina

  Sorry, I use no more BBOS device, but you can find something useful in this article: How to use BlackBerry Protect to restore data to a BlackBerry smartphone

  Good luck.

• Wipe data security blackBerry Smartphones - how to restore the mail application?

  Feature: BB Torch 9800.

  Provider: t-mobile.

  I had problems with my gmail set up.  I could not send / receive.  Message "blocked service."

  I did a Wipe of security under option.  Now, my Mail app icon is gone.

  If I go into setup - mail accounts, I see the Internet mail option.  It asks me to enter the account of the company, I do not agree.

  1. how to restore the Mail app?

  2. is it possible to do a hard reset of the device to factory default as a new phone?

  3. wonder if I can use this BB torch for email via Wifi only (not the cell provider data service) as an iPod Touch?

  Thanks for your help!

  Hello and welcome to the community!

  email_dc wrote:

  1. how to restore the Mail app?

  With a strong carrier network (for example, not only WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2, each should result in a message from your BB... Please wait just before moving on to the next step):

  1) register HRT

  • KB00510 How to register a BlackBerry smartphone with wireless network
  • Please wait a 'registration' message reach your Messages application

  2) Remove and return Service books

  • KB05000 Remove the maintenance book for the BlackBerry Internet Service email account in the BlackBerry smartphone
  • If you do not have access CMIME, continue deleting
  • KB02830 Send the directories for the BlackBerry Internet Service
  • Please wait "the Activation' Messages, one per already configured e-mail account, arrive in your Messages. If you have not already configured email accounts, please wait 1 hour.

  3) restart

  • With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot-~ 5 minutes...
  • See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  I hope that will move things again for you! If this isn't the case, then you should contact your mobile provider for formal support.

  email_dc wrote:

  1.

  2. is it possible to do a hard reset of the device to factory default as a new phone?

  There are several methods (which, BTW, no I believe to be useful to your situation):

  • KB16307 Actions performed by the BlackBerry smartphone during the removal of the user stored and application data
  • KB14058 How to delete all data and applications in the smartphone BlackBerry using the security option wipe
  • KB31291 How to reset a BlackBerry smartphone to factory using BlackBerry Desktop Software Settings
  • KB29847 How to charge a BlackBerry smartphone without using the BlackBerry Desktop Software

  email_dc wrote:

  1.

  2.

  3. wonder if I can use this BB torch for email via Wifi only (not the cell provider data service) as an iPod Touch?

  N ° of BB devices lack a complete email client on them. Instead, they depend on the BIS service to provide messaging functionality. BIS is active when you have also listed Internet/personal email where you currently see only Enterprise. All services of BIS, are sent to the device via data carrier network... contact them are therefore the right approach to discover why their network is no longer to deliver to you the services that you pay for.

  Good luck and let us know!

• BlackBerry smartphone how to install the new language? == > french

  By mistake I delete all my blackBerry Bold 9900 formulations.

  Rest than English.

  I would add yet another language ==> french example...

  In desktop software, I don't have in Applications: "Language and support of entry" to choose...

  Hello and welcome to the community!

  The easiest way is, on a PC (you can not do on MAC):

  (1) make sure that you have a current backup and your BB complete... you can find the instructions at the link in my auto-sig below.

  2) uninstall all the BB OS packages from your PC,

  (3) make sure you have the BB Desktop Software already installed

  • http://us.BlackBerry.com/software/desktop.html

  (4) download and install on your computer, the BB OS package you want:

  • http://us.BlackBerry.com/support/downloads/download_sites.jsp
  • If all you want are the levels of BONE, it is first sorted by carrier - the carrier supports, your search will be fast. However, some carriers are much slower than others to release updates. To really get the package up-to-date OS for your BB, you need to dig through and find all businesses that support your specific model BB and then compare the BONE levels they support.
  • Use this KB to help you choose the good alternative OS to include the language you want:
  • • Article ID: KB05305 Location of support for BlackBerry smartphones

  5) remove all copies of the SELLER on your PC. XML... There will be at least one and maybe 2, and they will be located in the same way or to (it changes based on your version of Windows) these files:

  • C:\Program Files (x 86) \Common Files\Research In Motion\AppLoader
  • C:\Users\(your Windows username) \AppData\Roaming\Research In Motion\BlackBerry\Loader XML

  6 (a) to change your level of BB OS installed (at level or lower), you can run the Desktop software and connect your BB... the software should offer the operating system package you have installed on your PC.

  6 (b) or, for recharging your BB OS level installed as well to change, work around the Desktop software and use the CHARGER. EXE directly, through step 2 in this process:

  • http://supportforums.BlackBerry.com/T5/BlackBerry-device-software/how-to-reload-your-operating-syste...
  • Note Although written to "recharge" and the storm, it can be used to upgrade, downgrade or recharge any BB device model - depends on the operating system package you download and install on your PC.

  If, during the process of 6a or 6 b, your BB has an error '507', simply unplug the USB of the BB cord and reinsert it. do nothing else... This should allow the installation to continue. During the process, when it presents you with the screen of the things Application Loader to install on your device, make sure to develop options and select all items that relate to your desired language.

  Once the operating system is loaded, you can proceed with the activation of the language you want and restoring your backup (on the device).

  If you are on a MAC, you are limited to only your sanctioned carriers OS packages... but can still use any level they currently have to sanction. See this procedure:

  • KB19915 How to perform a clean reload of the smartphone BlackBerry using BlackBerry Desktop Software application software

  Good luck and let us know!

• Setup of blackBerry Smartphone email and BBM number on 9780

  Hi all

  Recently, I noticed that my bbm "n" shortcut did not, all the other shortcuts like memo, calculator, etc. have been working well. I cross checked the "n" key on the message, e-mail etc., which works very well. It was obvious that the key is fine, probably thinking of the device is in need of an upgrade of the OS, I upgraded to 6.0.0.706 to the download site for the India BB software. Since then he has screwed my application of messaging and bbm on the device configuration. The problem started after I configured my device after the upgrade of the OS, without doing something fancy. Now, I am unable to work my e-mail installation or bbm.

  The trickiest part, the E-mail setup application:

  When I work through installation and choose the email Setup icon, ideally it should give me two options. 1. business account and 2.  Internet e-mail account.

  After the upgrade the email set up gives me settings to choose from business accounts, where the option of Internet e-mail account? After a thorough and exhausting, research in the community, I heard people talking about relocation of the configuration of the e-mail application. Done that but still no go. So now, I can't add my e-mail address, ' coz there is no option or how to configure it.

  For bbm:

  I have a return to the top of my contacts, which I've tried to run over and over again, but it brings back me to the original configuration and asks me to enter the display name. Now restore backup should restore my profile/contacts, but it doesn't. On a positive note, my shortcut for bbm works!

  I would also like to bring to your notice that I have a bis plan on my device, active, but after upgrading my app world or native applications do not work on bis but wifi. Strange! Now the question is why would the upgrade of a simple bone cause me so many problems. I upgraded my phone several times since I bought it. This is driving me crazy and crazy, this phone has an excellent reputation and does not mean I am a bit disappointed by his performance or his now making me hurt.

  Please help, I don't want to empty this phone!

  Hello abhijit17

  Well... How updated the OS using desktop software or OTA, OS update should not ask this question.

  Meanwhile the first tip is to register your device with your corporate network, for more help see this KB:

  KB00510 : How to register a BlackBerry smartphone with wireless network

  • You expect a registration messages in your Inbox messages.

  After receiving the Registration message restart your device, then check again.

  Try it and post back with the results.

• BlackBerry smartphone how to restore factory settings

  Hi all

  IM selling my BB Torch 9800 at my friend and need to restore the phone to factory settings!

  How can I do this?

  Cheers, savvy9000

  Hi sawy9000

  Welcome to the BlackBerry Support Community Forums

  Look at this Article on the measures to be taken before the sale and purchase of our BlackBerry Smartphone.

  KB05099 Steps to take before selling or after the purchase of a smartphone BlackBerry opportunity. 

   

  I hope this will help.

  Prince

  _____________________________________________________________________________

  Click 'Like' If you want to thank someone.

  If problem resolves mark message (s) as a 'Solution', so that others can use.

• Updated blackBerry Smartphones more recent BBM surveys

  I received a notification of the world BB app there is a BBM updated and installed the latest version. But I was not able to install the last world of BB. Now, I'm not able to use BBM as he continues to ask me to key in my BB pin and when I do, the message is "the server is not available. Don't know how to solve this problem and cannot use BBM now. It is very annoying. Help, please!

  Hi MaeKan

  On BlackBerry 7 devices, BlackBerry ID is deeply integrated into our device, this is the main key for many applications on your devices. On your device Homescreen go to Options > device > BlackBerry ID > press the Menu key > click on Check for Updates if updates are available, if it will download on your device.

  • KB23716 : What is a BlackBerry ID

  Like you have several problem with your device, please try these steps in a sequence:

  1 - Save your pocket computer.

  • KB00510 : How to register a BlackBerry smartphone with wireless network
  • You expect a registration messages in your Inbox messages.

  2 remove and return your Service book

  • KB05000 : Remove the maintenance book for the e-mail account to BlackBerry Internet Service from the BlackBerry smartphone
  • KB02830 : Send service for the BlackBerry Internet Service directories
  • (Wait an Enrollment Message arrives in your Inbox for each email that you have configured on your device)

  3. and then do a restart of battery like that pull while the device is powered on remove your battery wait for a min. then reinsert back

  Once you did try BBM to see if it allows access. Or perhaps reinstall the BlackBerry Messenger application using the same method as mention earlier.

• BlackBerry Smartphones how I respond to e-mail

  If someone sends me an email and I hit the reply button, I'm allowed to type my response, but the only choice I have when I want to send, "Save draft" or DELETE.  When I read the FAQ, it indicated that I must go to the individual name who sent me email, hit dial and then send.   Before resetting and updated my BB software, I could answer without problem.  Is there a setting I'm missing somewhere?   Chuck

  Hello and welcome to the community!

  I suggest the following, in order, even if they seem redundant to what you have already tried (steps 1 and 2, each should result in a message to your BB to come...) Please wait for this before moving on to the next step):

  (1) registry HRT

  • KB00510 How to register a BlackBerry smartphone with wireless network

  (2) remove and return Service directories

  • KB05000 Remove the maintenance book for the BlackBerry Internet Service email account in the BlackBerry smartphone
  • KB02830 Send the directories for the BlackBerry Internet Service

  (3) restart to take batt

  • Each time a random strange behavior or slow creeps, the first thing to do is a battery pop reboot. With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  I hope that will move things again for you! If not, then you should try remove and re-add your BIS lines for these accounts.

• Help of blackBerry Smartphones, how I back this up?

  Hi everyone well, before I posted that my media card did not work so I took it down to you shop and they said it was one of the two things and they could fix it, blah blah blah, but I had to save everything cause the phone could be wiped. How should SO, I do THIS? Help

  Use the BlackBerry Desktop Software to back up.

  Detailed instructions here: KB03953 how to back up and restore data to a new BlackBerry smartphone

• BlackBerry Q5 how DOWNGRADE OS 10.3 to 10.2?

  Hello everyone,

  I made the mistake of updating my BB to Mac OS 10.2 to 10.3 Q5. The only problem I have is that the battery life is shorter with OS 10.3. With a Wi - fi connection, using whatsApp and browse the internet on Mac OS 10.2, the battery lasts 3 days, but on OS 10.3 lasts 2 days only... so please tell me how downgrade from 10.3 to 10.2. And another little detail: the wifi signal and stability is better on Mac OS 10.2 10.3

  Thank you very much!

  Hi Robdob,

  I used an autoloader for decommissioning of OS 10.3 to 10.2.

  Here is the solution that bhrhr77 user gave me: https://supportforums.blackberry.com/t5/BlackBerry-10-OS-Device-Software/Won-t-charge-no-signal-afte...

  For me it has worked with the ADF. If you need more information, contact me.

  I hope you will fix it!

• BlackBerry Smartphones how can I do a factory reset without going into the blackberry software?

  Hello

  My Blackberry Curve 8520 I just "App Error 523".

  Whether the bust means that I have to do a FACTORY RESET, but I was wondering how to do this without using the Blackberry Desktop software?

  I wonder if the blue keys inside Blackberry anything on this subject.

  What blue keys inside?

  You'll need a Windows PC. Period.

  (1) make sure that you have Blackberry Desktop Manager installed.
  http://NA.BlackBerry.com/eng/services/desktop/
  (2) on your PC, go to start > run and copy and paste the following line exactly (i.e. with quotation marks):

  'c:\program files\common research in motion\apploader\loader.exe' /nojvm

  (3) the Application Loader Wizard will appear - click on "next".
  (4) in the ' connection: ' drop-down menu, you should see "USB - PIN: UNKNOWN". Click on the button "next".
  (5) you should see a list of applications ready to be installed for your Blackberry. Press Next and finish, and that you are well on your way to get your Blackberry to life. Congratulations! Just unplug and let the process finish completely.

  NOTE: If you do not display the list of applications mentioned in step 5 and instead to see the message "the Blackberry Desktop Software has no Blackberry Device Software for the device you have connected to the computer. Contact your wireless service provider or system administrator', then you must download the Blackberry operating system for your support and your device.

  BlackBerry Device Operating System downloads: http://www.blackberryforums.com/blackberry-device-specific/
  Simply select the model of the device in the list and download the latest version. Install this download and follow the steps above again and you should be on the right track.

  *****************
  IF the above does not work or help, you need to use JL_Cmder to wipe the device and then load the operating system on the device. Follow the instructions here:

  Download JL_Cmder http://www.blackberryforums.com/rim-software/18789-jl_cmder.html
  or download BBSAK http://bbsak.org/download.php

  If JL_Cmder does not work, you can try this:
  KB10144, http://www.blackberry.com/btsc/KB10144
  and this: KB20371 http://www.blackberry.com/btsc/KB20371

  Additional information:
  http://www.BlackBerry.com/BTSC/KB24395 "Error 523", "App Error 523", or "JVM 523" is displayed on the BlackBerry smartphone

  Item number: http://www.blackberry.com/btsc/KB10144
  KB10144 how to force detect the BlackBerry smartphone using the Application Loader