BlackBerry smartphones, I bought Odesys on AppWorld failures and downloaded...

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• BlackBerry smartphones cannot update Apps in Appworld on desktop, get the message "disable content protection."

  Hello

  I have the BB Pearl 9100 with OS 6.0.0.723. I try to update/install Apps via the desktop, but every time that I try to do that I get a message "content protection is enabled on the device, please turn it off & try again.

  But the content protection is disabled in Options-> Security-> Encryption (the device memory & Media card both are disabled for encryption). I disabled all the options out there, but still, I get this weird message which is not let me update my applications.

  Help, please!

  Thank you.

  Cama1979

  Try to reset the BB by pulling on the battery or restore factory settings
  First try a battery pull (remove the battery with power and wait about 30 seconds and then replace the battery in the camera) and then try to install it from App World. If that fixed it, try to go through some steps below.

  http://BTSC.webapps.BlackBerry.com/BTSC/search.do?cmd=displayKC&docType=kc&externalId=KB18998

  You will also need administrator rights on your PC (Windows 7) to install the plugin.
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  You be asked to download the PlugIn once again.

• BlackBerry smartphones can not continue with appworld

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  Hi cranmind

  Welcome to the Support Forums

  What version of BlackBerry world, have you tried? Make a restart of battery pull after reboot on your homescreen go to Options > device > application > remove BlackBerry World from there, do a restart.

  Once, it is done from your BlackBerry browser navigation or click here http://mobileapps.blackberry.com/devicesoftware/entry.do?code=appworld3 to download the 4.0.0.55 version. After the device Setup prompts to restart the computer then try BlackBerry ID software update.

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  Perform a simple reboot on the BlackBerry this way: with smart BlackBerry poweredphone, remove the battery for a minute and then reinsert the battery to restart. A reboot in this manner is prescribed for most defects and errors of operating system, and you will lose any data on the device doing so.

  After you restart, now you continue to receive the nag screen?

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  • KB26694 How to change the BlackBerry ID on a BlackBerry smartphone or BlackBerry PlayBook Tablet

  Make sure that you have good backup of everything, as you need it - you can find the backup instructions in the auto-sig on this post.

  But, if there is a chance that this BB ID is indeed something you created, but simply forgot, then you can try to get back into it. To do this, start first with them please:

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  If you have forgotten your ID BB credentials AND access non - BB (for example, Outlook, webmail, etc.) for the e-mail account which is currently configured on your account ID from BB, then these instructions should help you regain access to your account ID from BB, even without the issue of recovery or password (Please read them all carefully to find the section you depend on).

  However, if you do not have access to this e-mail account, or if you have never successfully validated your BBID account, then your challenge is much larger, and you have a choice to make depending on your situation:

  1. If you have no AppWorld records you need to keep (for example, buy folders for the applications), then simply drop the BB ID and create a new. To do so, however, requires a device WIPE:
     • KB26694 How to change the BlackBerry ID on a BlackBerry smartphone or BlackBerry PlayBook Tablet
  2. But, if you do not have AppWorld documents that you need to keep, then you need human intervention. To receive, you must ring to the top of your mobile service provider and convince them to escalate your case up to BlackBerry. In addition, you must convince BlackBerry you with a solution - which probably will be reset your current BB ID so that you can access it again or you will need to create a new BBID and they will manually move your purchase to the wire records. Note that I don't know if they will be willing to do, but there is no other way I know of to keep your prior AppWorld purchase records.

  Good luck!

• BlackBerry Smartphones impossible to disable the password security and encryption

  HelloW, I am currently using,
  BlackBerry 9780
  Smartphone (3G, Wi - Fi)
  6.0 bundle 3049 (v6.0.0.706, platform 6.6.0.246)
  Band 3G 1,2,5,6
  The kernel v3.8.6.5 encryption
  Brand version: 1.0.99.538J
  The micro Edition configuration: CLDC-1. 1
  Micro Edition profile: MIDP - 2.1
  Micro Edition JTWI Version: 1.0
  Micro Edition Media Version: 1.1
  Micro Edition PIM Version: 1.0
  Micro Edition file Version: 1.0
  Edition micro Bluetooth Version: 1.1
  Micro Edition location Version: 1.0.1
  Micro Edition Security and Trust Services (APDU) Version: 1.0
  WLAN Version: 4.3.0.9
  (Research In Motion Limited)
  Now the problem is that I'm not able to disable password insecurity,
  (Homescreen > options > Security > password), there is a small latch (yellow lock symbol). Another problem is that I am also able to disable encryption, there is a tick mark on who. And there is one symbol of a padlock, please help me da information thereon, after every 20 minutes my B.B gets locked and I asks me to put the password of da, I want what it b done with the company.
  Thank you.

  Hello and welcome to the community!

  From what you describe, there is a COMPUTER on your BB policy which is demanding both encryption and a password for the device-lock. If you are currently on the BES, then STOP NOW and see your BES admins they control it.

  If you are not on BES, somehow your BB has a COMPUTING policy... the cause maybe it was once associated with BES, but not properly deleted when the property was transferred to you. If all goes well, there will be other problems that often comes with "2nd hand" situations. In any case, you can check this:

  • KB30076 How to check for an it on a BlackBerry smartphone policy

  Even if does not appear as described, from what you have described, there is probably a COMPUTER policy that is causing this (some may be "hidden"). To remove it, first make sure you have a good backup of your BB... See the link in my sig auto on this post for instructions. Then do this:

  • KB31291 How to reset a BlackBerry smartphone to factory using BlackBerry Desktop Software Settings

  Thereafter, your BB will be as new... you need to re - install your applications and restore your data (according to the backup you took my instructions above). BUT - when you restore data, DO NOT make a full restore... rather, only restore these databases you need (e.g., Contacts, calendar, Messages, etc.) and more precisely to avoid those who have nothing to do with the COMPUTER policy, company or similar things... If you restore, you will be right where you started.

  Good luck and let us know!

• BlackBerry smartphone Bold 9900 questions - address book, BBM, and App World

  I have problems with my Bold 9900.  My phone is less than a year and now I can't open my address book.  The phone freezes and I have to take out the battery to restart.  At the same time, my BBM and App World leave works as well.  I can't access an application.

  I tried to restore the operating system with no luck.

  Any other suggestions?

  Hello and welcome to the community!

  jrw577 wrote:

  I tried to restore the operating system with no luck.

  Exactly as you wrote, there is no such capacity... you can "restore" data, but you can only "recharge" your operating system... so, I would recommend that you attempt to reload your OS and perhaps update. Here are a few tips.

  At the top of each forum device, there should be some 'sticky' threads dealing with the level of the OS available for many models. If they understand your model, please use those as a reference as you go along. Otherwise, you will have to dig through the download portal official for packages of OS for your model:

  • http://us.BlackBerry.com/support/downloads/download_sites.jsp

  From a PC, you can install any compatible OS package (for example, for your BB model exact number) of a BB via this procedure:

  • http://supportforums.BlackBerry.com/T5/BlackBerry-device-software/how-to-reload-your-operating-syste...

  Note Although written to "recharge" and the storm, it can be used to upgrade, downgrade or recharge any BB device model - depends on the operating system package you download and install on your PC. If this OS package comes from one carrier other carrier for which your BB was built, then remove, on your PC, all copies of the SELLER. XML... There will be at least one and maybe 2, and they will be located in the same way or to (it changes based on your version of Windows) these files:

  • C:\Program Files (x 86) \Common Files\Research In Motion\AppLoader
  • C:\Users\(your Windows username) \AppData\Roaming\Research In Motion\BlackBerry\Loader XML

  Don't forget that you remove, since your PC, any other BB OS devices as packages with more than one installed on the PC can cause conflicts with this procedure.

  You can also study the use of BBSAK (bbsak.org) to perform the wipe what he is capable.

  You can also try this procedure might limit the specific causal element:

  1. Load your OS "bare bones"... If everything is optional, do not install it.
  2. If the behavior is immediately, then try another OS with step 1
  3. If the behavior does not immediately, then run for as long as necessary to make you to be sure that the behavior will not occur.
  4. Add one more thing - no matter how tempting, one.
  5. If the behavior does not immediately present, and then runs for long enough to be sure he won't have the same problem
  6. Repeat steps 4 and 5 until all things are responsible or the behavior presents

  When the behavior shows up, you know the culprit... the last thing you have loaded.

  If the behavior doesn't re-present, then you know that step 1 or 2 cured it.

  If the behavior has anything, then you have probably a problem of material level for which no amount of OS or software can heal.

  If you are on a MAC, you are limited to only your sanctioned carriers OS packages... but can still use any level they currently have to sanction. See this procedure:

  • KB19915 How to perform a clean reload of the smartphone BlackBerry using BlackBerry Desktop Software application software

  Good luck and let us know!

• BlackBerry smartphones, I can't in my sms and email messages

  It's happened several times, somehow my BlackBerry won't let me enter my e-mail or sms and shows me a message that says: Eception exception: DSSMA: State not valid (5): 10

  What should I do to stop what is happening?

  Please I need your urgent assistance.

  Thank you very much

  Hello and welcome to the community!

  There is virtually no diagnosis of those - they are the equivalent of random errors in Windows for which trace the root cause is futile. Basically, here's the last out in the programming code - some event occurred for which there is no event handler in the code. The patch is an update of the code that handles the event... but, again, what is the event is almost impossible. So, there are a few things to try:

  Sometimes, the code simply is damaged and needs to be updated - just like a reboot:

  • Each time a random strange behavior or slow creeps, the first thing to do is a battery pop reboot. With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  If it doesn't boot properly, then you need to try Safe Mode:

  • KB17877 How to start a BlackBerry smartphone in safe mode

  There may be a code updated to the value of the carrier - check out them through this Portal:

  • http://NA.BlackBerry.com/eng/support/downloads/download_sites.jsp

  The toughest possible causes are a bad application behave. To find it, there are two options. Is to see if you can read the log file:

  Go to the home screen. Hold down the "alt" key and type "lglg". (You won't see anything as you type). This will bring up the log file. Scroll down (probably a lot of pages) until you see a line that says "eception execption. Click on this line. The application name will be in the info. Alternative methods to implement the newspapers are in this KB:

  • KB05349 How to activate, view, and extract the the event logs on a BlackBerry smartphone

  The other method is to remove the apps one at a time, wait a while between the two (I usually recommend a week), until the problem stops... revealing the offending application. Yet another method is to recharge the BB OS itself, leaving little time between the addition of other applications on the BB in order to be able to determine exactly what is the cause.

  Good luck and let us know!

• BlackBerry Smartphones BB app world icon is absent and cannot use the internet

  Good afternoon.

  Can someone help me please.

  I have the Bold 9780.

  I've updated the bb app world and the icon is missing.

  Apart from that I can't download anything on the internet, and it's very frustrating.

  Help, please.

  Thanks in advance.

  Article ID: KB29422 BlackBerry App World icon is missing after upgrade to BlackBerry App World 4.0.0.63 to 4.0.0.65

  The BlackBerry OS 6 versions prior to 6.0.0.706 and global icon is not visible, please download and install the BlackBerry App World 4.0.0.55.

  1. Open the BlackBerry browser on the BlackBerry smartphone.
  2. Go to http://mobileapps.blackberry.com/devicesoftware/entry.do?code=appworld3
  3. After downloading, please reboot your BlackBerry smartphone when you are prompted.
  4. Check that BlackBerry App World is located on the home screen.

• BlackBerry smartphones lost my contacts on the phone and cannot get back them.

  My phone has load the other night during a power failure and the morning my contacts and contacts BB disappeared.  These contacts are not lost, because it's my gmail contacts list - but I can't get back them on my phone.  I clicked all the buttons on the sync, but no luck.  I can't manually add a contact and not seeing him.  In the options of the contacts, it says I have 288 contacts associated with my gmail account, and when I manually add one, it goes up by another number.  But - I can't see them anywhere.

  Also, I deleted the email account and set up again ensuring the sync box, took out the battery and SIM card and put back and still nothing.  Advice anyone?

  You see if gmail is your default service for a list of contacts?

  http://BTSC.webapps.BlackBerry.com/BTSC/search.do?cmd=displayKC&docType=kc&externalId=KB11471

  Check the sections under

  For BlackBerry Device Software 4.2 to 5.0 or BlackBerry Device Software 6.0

  If this is the case, then delete the account gmail from your device and set up in this way:

  Since the device, go to mobile.blackberry.com
  Scroll to connect and click Send.
  Click on join now to gmail.  See if the sync works now.

• BlackBerry Smartphones confused about worlds App Browser-still cannot download a particular application

  OK, so I'm among those who have difficulties in the App World on my mobile phone.  I tried to download an application and that it froze essentially on me saying "start download" and I have not been able to get rid of the icon in "MyWorld" of this application from Blackberry App World.

  BlackBerry Tech says this is a known problem and it will be fixed as soon as

  I just heard the announcement that Blackberry App World can now be read online vs cell phone only

  http://appworld.BlackBerry.com/WebStore/

  I found the app I wanted and tried since Friday, entered my email address but he never did a normal download it came with 2 options:

  «Open in Blackberry App World»

  OR

  'Download App World '.

  What the heck, I thought that the online consultation to your home desktop computer and your mobile phone was a way to download an application to the outside using the App World dang total application?

  I would try an application and see what it says

  Yes; 2 the same means.

  So maybe I misread the whole purpose of put the App World in a browser based environment vs being on mobile phone only.

  Is - it so people can surf the internet and make it more easy for them to find the apps they want so they don't have to use the cell phone a lot?  That means that rather a consumer mobile phone battery waste put App World in a browser environment, it will be much easier to consult/download etc?

  Or as I said, I thought Blackberry App World in a setting of browser was an "alternative" to download the application, so we do not use the actual application?

  / sigh

  The web version of the App World is indeed a place to see the apps.  I think that this has been implemented to mitigate somewhat complaints people where they wanted to they could just browse the catalog of online via their computer applications (bigger screen, faster, etc.).  Of course, RIM has put it, so now we want more.

  I don't know what are the plans for the future of RIM for the web version, but for now, the only way you can download apps is via AppWorld on your phone.  I think that it is also partially AppWorld being able to communicate directly with your phone to determine the model number of your phone, PIN, etc.  You will notice that all applications for all devices currently on the web version, while the version you have on your phone displays the specific applications that are compatible for your phone.

  

• BlackBerry smartphone how to stop wi - fi icon, and remember, it does not work

  I just got my Bold 9900.  I had set up the wi - fi for when I'm at home, for home networking.  But then I heard that takes a lot of battery power, and that I should make sure he seeks not when I'm not home.  So I disabled the connection of wi - fi.  The icon remained well on my home screen.  I went back and deleted the connection.  The wi - fi icon is still there.

  It just means that it might work for wi - fi, if I decide to search and connect?  I wonder, because until my battery seems to be declining fast enough.

  Is it gray, or what?

  Perform a simple reboot on the BlackBerry this way: with smart BlackBerry poweredphone, remove the battery for a minute and then reinsert the battery to restart. A reboot in this manner is prescribed for most defects and errors of operating system, and you will lose any data on the device doing so.

  Now, go back to your connection management screen and confirm that your WiFi is indeed off, unchecked.