BlackBerry Smartphones-Installation/connection problems - currently version 4.2.2.12

Recently changed offices our field internal, and after the change from my Office Manager began to ask for the 8830.msi for installation.  I tried to install a new version without result.  I have read forums and instructions and spent the better part of a day by removing all traces of the Office of the registry software and files.  I reinstalled the 4.2.2.12 from my original CD, because I know that it worked perfectly before the domain migration.  Now, I have 3 questions:

1. when I first launch Desktop Manager, a "Preparing to install" window appears briefly us, then closes (more on that later).

2. I have specified the same information of BES (confirmed by our BES administrator) but an error message saying that it is not available or specified incorrectly, so I can't join the BES.

3. when the Office Manager is started, it flashes several "preparing to install" windows, connects to the Manager of office for a few seconds and then disconnects from the Desktop Manager.  The cable is correct, as argued by the device of connectivity to the PC.

Please help, because I will be monitoring a business device update next year and hope to use the Desktop Manager software on each user (800 total) PC Exchange and enable new devices.

(1) uninstall the Desktop Manager completely and correctly:
http://www.BlackBerry.com/BTSC/articles/545/KB02206_f.SAL_Public.html

(2) install the Desktop Manager too
http://supportforums.BlackBerry.com/Rim/Board/message?board.ID=BlackBerryDesktopSoftware&message.ID=...

Tags: BlackBerry Smartphones

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