BlackBerry Smartphones Message indicator does not disappear from the home screen.

I have the BB "BOLD" and I noticed that there is a small envelope with a 1 by him on the top of my home screen I read and deleted all my messages and it won't go away... What do I do? Thank you

Hello and welcome to the Forums of Support BlackBerry.com.

Try these options:

  • Hard Reset BlackBerry by holding ALT CAP (right Shift key) and DEL (or removing and reinserting the battery)
  • Messages > saved Messages
  • Messages > view folders, check each folder (calls, SMS and MMS, and boxes, saved missed boxes, browser, phone logs etc.)
  • Defiler, scroll to the top of the page of the message file, above the menu date heading, click or tap to MARK PRIOR OPEN
  • Change your theme and see if it persists and return to your desired theme. (Options > theme > select.)
  • Clean and reload your OS.

Tags: BlackBerry Smartphones

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